Jump to content

Malwarebytes not finding anything even though I know something is there

Recommended Posts

I know I have some virus but malwarebytes isn't finding it whether i run it in safe mode or normal mode. I even uninstalled from my computer and redownloaded the setup on another computer and put it on my thumbdrive and I installed it on my computer in safe mode and scanned again in both safe mode and normal. Didn't find anything. One weird thing is that usually these scans take a long time on my computer but each of these scans took only about 3 hours but t says it scanned it successfully. I know I have a virus because of two things that keep happening and still are

1. I keep getting redirected when I click on links and every now and then a tab opens on its own and goes to some site.

I use firefox but I have IE to.

2. just-in-time debugger keeps popping up

Malwarbytes has always helped me before and I am grateful for this program but it doesn't seem to helping this time and I hope someone can help and tell me why?

Link to post
Share on other sites

  • Root Admin

Hello , and welcome to Malwarebytes.org

Someone will work with you one on one to assist you in that forum.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.