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Updating Error


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Greetings! Post back answers to these, so we can best get you fixed up..... regards....

If you still have problems please follow these steps -

Here are some steps to diagnose update issues:

Step 1

First - Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

This should be less than 4791

Step 2

Next - Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

Thank You -

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Hi -

Please try these steps first - Your router is redirecting to several other places except to our update site -

1. First: Disconnect your computer from the internet. (Log out)

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

Download this Microsoft Item and follow its directions

4. Flush the DNS cache:

  • Go to Run Box or press Windows Key + R
  • In the command window copy/paste the following:
    ipconfig /flushdns


  • Then hit enter.
  • Exit the command window.

5 Update: Try to update to the latest version

EDIT -

Name: edge.data-cdn.mbamupdates.com

Address: 68.232.45.133

This is what we are looking for -
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Hi -

Please try these steps first - Your router is redirecting to several other places except to our update site -

1. First: Disconnect your computer from the internet. (Log out)

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

Download this Microsoft Item and follow its directions

4. Flush the DNS cache:

  • Go to Run Box or press Windows Key + R
  • In the command window copy/paste the following:
    ipconfig /flushdns


  • Then hit enter.
  • Exit the command window.

5 Update: Try to update to the latest version

EDIT -

This is what we are looking for -

I am going to work on it ASAP we are having sporadic outages on internet. SO please bear with me. This is the first time we have been back up and it is inconsistent. Thx

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