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Hi there. I have had a problem in which i have been unable to update MWB definitions automatically, i get this error:

MBAM_ERROR_UPDATING (12007, 0, Winhttpsendrequest)

And get told to report it to the support team. I have used another computer with it installed to update my database to the definitions from the 29/09/10, but obviously i need it to auto update.

I was having this problem, along with a very persistent virus, which eventually led me to reformatting. I was seriously hoping that this error would have gone, but alas it has not. I have excluded all the MWB program files from all my security services and firewalls, but this hasn't made any difference. What should i do?

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Greetings

Please do the following to see if it resolves the issue: Post back and let us know please

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

  • Click on the Start button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask us and we will explain how to do it.

Thank You post back

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@ leechonsociety

If you still have problems please follow these steps -

Here are some steps to diagnose update issues:

Step 1

First - Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

This should be less than 4625

Step 2

Next - Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

Thank You - post the answers please. Thank you...

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Thanks for the quick reply, and sorry for my delay. I have followed the first instructions to un and re install it, and it has not made a difference. Moving onto step 1 of the next set of instructions, when i attempt to access that page, chrome tells me that it does not exist. Do i have to be using IE, or have i got a more serious problem? Also, should i continue with the other steps?

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4052, thanks.

and for the other steps

Traceroute Malwarebytes CDN version 1.5

10/10/2010

19:38:39.43

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Unable to resolve target system name data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.67.166

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Unable to resolve target system name llnw.data-cdn.mbamupdates.com.

DNS Info

DNS request timed out.

timeout was 2 seconds.

Server: UnKnown

Address: 213.109.67.166

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Unable to resolve target system name edge.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.67.166

============================================================

Finished at: 19:38:44.64

and step 3, it was not in the list.

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ok, before you remove the ethernet cable read or print out the above in Post 13... Remove the cable, Look in the back of the modem/router, you should see a tiny hole that says Reset push that paperclip in to reset it. Do not power it off after that,

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

Now click on Start, then go to Run copy & paste this in: ipconfig /flushdns then hit enter. Put your eithernet cable back in.... set everything back the way you had it. post back when you have done that...

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OK Looking at the results you got: DNS Info

Server: UnKnown

Address: 213.109.67.166

I think you have a DNS issue, I waited 1 hour for you. It should not take that long to do a modem re-set with a paper clip

since you timed out, trying to do a traceroute. I'll guess your DNS was Hi-Jacked? The TCP View Tool you could not view or download.

I'll guess there is another problem? step 3 is a working hotlink for me --but not for you? Next if you don't get things working? Is a trp to the Malware Removal Forum

_________________________________________________________________you may have an infection or you do have a DNS issue

I'll give you exact instructions:

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

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Yes. I have four PCs, three of which connect through ethernet cables and 1 connects wirelessly. I also have an Xbox 360 and a ps3, both of which connect wirelessly. While i was at school my dad managed to get the wired connections back up and running, but the wireless is still down.

And step 3, i did download the programme and ran it but when i went to update it was not in the list.

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