Mbam crash on non-infected file

[Mashiki]

CTD, on divx file. File itself is clean.

http://www.virustotal.com/file-scan/report...3767-1286686296

Problem signature:

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version: 1.46.0.1

Application Timestamp: 4bd9ed9b

Fault Module Name: mbam.DLL

Fault Module Version: 1.46.0.0

Fault Module Timestamp: 4bd9baec

Exception Code: c0000005

Exception Offset: 0001fffe

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 57dc

Additional Information 2: 57dc1304986dca9230289ffa64901279

Additional Information 3: 2964

Additional Information 4: 29645bdc470cbd4501026a1e609b6736

Attached degug + file in question. Anything else needed feel free to let me know. Far as I can tell, the machine is 100% clean.

mbam_info.txt

divx_xx0c.zip

[noknojon]

Hi -

Please list your current Data base update - Current is version 4786 -

EDIT -

Is this related to a Movie download file ??

Thanks

[Haider]

Hello Mashiki:

Sorry to hear that you are having problem with MBAM. Please provide following details, someone will help you:

1. OS version including 32/64-bit with system locale
   
2. Installed Security Product(s) including Firewall
   
3. Definition version (current 4786)
   

Please do one more attempt of Quick Scan with (Heuristics Shuriken Disabled) after definition update

1. Click on Settings
   
2. Click on Scanner Settings
   
3. Uncheck Enable advanced heuristics engine (Heuristics Shuriken)
   

Please post back using button

[Mashiki]

Hello Mashiki:

Sorry to hear that you are having problem with MBAM. Please provide following details, someone will help you:

*snippy snip*

Hey there. Win7 64bit w/EN and JP locales loaded(man how'd I forget this one).

No security programs running, only standard MS Firewall.

Current Definition loaded were loaded(4786) -- I will note that the old definitions that I used before hand(Late-Sept) didn't cause this issue.

Appears to scan properly with the advanced heuristics disabled.

@noknojon

Nope. Just a standard scan. This machine runs in stand-alone mode through a tunneling VPN.

If you need anything else lemmie know, hopefully I'm the only one who's gotten this and I can live with it being isolated. But a funky bug is still funky.

Attached log just incase you'd like it.

mbam_log_2010_10_10__03_06_01_.txt

[Haider]

Hello Mashiki:

Glad to know this has worked, at the moment there is a known issue with Japanese language that is being worked, please keep Uncheck Enable advanced heuristics engine (Heuristics Shuriken) and you'll be all set

On a side note "MBAM by no means is a substitute of an AV" you should install an AV of your choice, however, you have to add following exclusions in AV for MBAM to make them work in real-time without any conflict

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Should you have any other question(s) please post back using button