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Malwarebytes Freezes Up Scanning "E" Drive

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I need help.

I scanned with updated Malwarebytes' Anti-Malware 1.46 Free Version.

It found 8 infected files:

Files Infected:

E:\My Folders to Back Up Hard Drive\(my name) Office Programs\Microsoft Office\Office\GRINTL32.DLL (Trojan.Srizbi) -> Quarantined and deleted successfully.

E:\My Folders to Back Up Hard Drive\(my name) Office Programs\Microsoft Office\Office\OUTFORM.DAT (Trojan.ADS) -> Quarantined and deleted successfully.

E:\My Folders to Back Up Hard Drive\(my name)Office Programs\Microsoft Office\Templates\Presentations\Managing HR's Changing Role - Dale Carnegie Training


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Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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To Gammo,

Here's the ComboFix Log Oct 12 2010 6 20 pm .txt.

ComboFix 10-10-11.05 - Yosemitest 10/12/2010 17:30:07.7.2 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1407.771 [GMT -5:00]

Running from: c:\documents and settings\Yosemitest\Desktop\ComboFix.exe

AV: Online Armor ++ *On-access scanning disabled* (Updated) {8A358D6D-9E8B-4685-9491-3F4817DF49A8}

FW: Online Armor Firewall *enabled* {B797DAA0-7E2E-4711-8BB3-D12744F1922A}


((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


c:\documents and settings\Administrator\cut from boot ini file .txt

c:\documents and settings\Yosemitest\SpywareHammer response Sept 8 2010 4 pm .txt


((((((((((((((((((((((((( Files Created from 2010-09-12 to 2010-10-12 )))))))))))))))))))))))))))))))


2010-10-12 18:24 . 2010-09-18 06:53 953856 -c----w- c:\windows\system32\dllcache\mfc40u.dll

2010-10-12 18:24 . 2010-09-18 06:53 974848 -c----w- c:\windows\system32\dllcache\mfc42.dll

2010-10-12 18:21 . 2010-08-23 16:12 617472 -c----w- c:\windows\system32\dllcache\comctl32.dll

2010-10-11 20:27 . 2010-10-11 20:27 -------- d-----w- c:\documents and settings\Yosemitest\Scanner Photo Edits

2010-10-11 20:03 . 2010-10-11 20:03 -------- d-----w- c:\documents and settings\Yosemitest\Local Settings\Application Data\ABBYY

2010-10-11 20:03 . 2010-10-11 20:03 -------- d-----w- c:\windows\Sprint0

2010-10-11 19:52 . 2010-10-11 19:52 -------- d-----w- c:\documents and settings\Yosemitest\Application Data\EPSON

2010-10-11 19:29 . 2010-10-11 19:29 -------- d-----w- c:\documents and settings\Yosemitest\Application Data\ArcSoft

2010-10-11 19:23 . 2010-10-11 19:31 -------- d-----w- c:\documents and settings\Yosemitest\Application Data\Smart Panel

2010-10-11 19:17 . 2001-10-19 17:19 57344 ----a-w- c:\windows\system32\PyWinTypes21.dll

2010-10-11 19:17 . 2001-10-19 17:18 708696 ----a-w- c:\windows\system32\python21.dll

2010-10-11 19:17 . 2001-10-19 17:18 290919 ----a-w- c:\windows\system32\pythoncom21.dll

2010-10-11 19:17 . 2010-10-11 19:17 -------- d-----w- c:\program files\Common Files\Python

2010-10-11 19:16 . 2010-10-11 19:16 -------- d-----w- c:\program files\SEIKO EPSON Corp

2010-10-11 19:15 . 1999-12-07 07:03 73216 ----a-w- c:\windows\ADE.DLL

2010-10-11 19:15 . 1999-06-15 16:31 96768 ----a-w- c:\windows\SlantAdj.dll

2010-10-11 19:15 . 1999-04-27 05:17 3136 ----a-w- c:\windows\Ade001.bin

2010-10-11 19:15 . 2010-10-11 19:25 -------- d-----w- c:\program files\Smart Panel

2010-10-11 19:04 . 2008-04-14 05:15 15104 -c--a-w- c:\windows\system32\dllcache\usbscan.sys

2010-10-11 19:04 . 2008-04-14 05:15 15104 ----a-w- c:\windows\system32\drivers\usbscan.sys

2010-10-11 18:45 . 2010-10-11 18:45 -------- d-----w- c:\documents and settings\Yosemitest\Application Data\Leadertech

2010-10-11 18:45 . 2010-10-11 18:45 -------- d-----w- C:\EPSONREG

2010-10-11 18:43 . 2001-10-16 15:23 163840 ----a-w- c:\windows\system32\PhotoImpression Screen Saver.scr

2010-10-11 18:36 . 2010-10-11 20:08 -------- d-----w- c:\program files\ABBYY FineReader 5.0 Sprint

2010-10-11 18:32 . 2003-03-28 21:57 278528 ----a-w- c:\windows\system32\esint30.dll

2010-10-11 18:32 . 2003-03-28 21:56 176128 ----a-w- c:\windows\system32\ESWIA30.dll

2010-10-11 18:32 . 2003-03-28 21:50 64000 ----a-w- c:\windows\system32\ESFW30.BIN

2010-10-11 18:32 . 2003-03-10 05:00 217088 ----a-w- c:\windows\system32\ESDTR.dll

2010-10-11 18:32 . 2010-10-11 18:44 -------- d-----w- c:\program files\EPSON

2010-10-07 04:45 . 2010-04-29 20:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-10-07 04:45 . 2010-10-07 04:45 -------- d-----w- C:\Malwarebytes' Anti-Malware

2010-10-07 04:45 . 2010-04-29 20:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-09-29 07:55 . 2010-09-29 08:01 -------- d-----w- c:\program files\Spybot - Search & Destroy

2010-09-29 07:42 . 2010-09-29 07:43 -------- d-----w- c:\program files\SUPERAntiSpyware

2010-09-29 07:22 . 2010-10-04 21:59 -------- d-----w- c:\program files\SpywareBlaster

2010-09-22 23:10 . 2010-09-22 23:10 103864 ----a-w- c:\program files\Internet Explorer\PLUGINS\nppdf32.dll

2010-09-17 03:28 . 2010-09-17 03:28 159744 ----a-w- c:\program files\Internet Explorer\PLUGINS\npqtplugin7.dll

2010-09-17 03:28 . 2010-09-17 03:28 159744 ----a-w- c:\program files\Internet Explorer\PLUGINS\npqtplugin6.dll

2010-09-17 03:28 . 2010-09-17 03:28 159744 ----a-w- c:\program files\Internet Explorer\PLUGINS\npqtplugin5.dll

2010-09-17 03:28 . 2010-09-17 03:28 159744 ----a-w- c:\program files\Internet Explorer\PLUGINS\npqtplugin4.dll

2010-09-17 03:28 . 2010-09-17 03:28 159744 ----a-w- c:\program files\Internet Explorer\PLUGINS\npqtplugin3.dll

2010-09-17 03:28 . 2010-09-17 03:28 159744 ----a-w- c:\program files\Internet Explorer\PLUGINS\npqtplugin2.dll

2010-09-17 03:28 . 2010-09-17 03:28 159744 ----a-w- c:\program files\Internet Explorer\PLUGINS\npqtplugin.dll

2010-09-17 03:27 . 2010-09-17 03:28 -------- d-----w- c:\program files\QuickTime

2010-09-16 10:30 . 2010-09-16 10:30 -------- d-----w- c:\windows\system32\winrm

2010-09-16 10:30 . 2010-09-16 10:30 -------- d-----w- c:\windows\system32\GroupPolicy

2010-09-16 10:30 . 2010-09-16 10:30 -------- dc-h--w- c:\windows\$968930Uinstall_KB968930$

2010-09-15 19:04 . 2009-07-31 16:05 1372672 -c----w- c:\windows\system32\dllcache\msxml6.dll

2010-09-15 19:04 . 2008-04-14 03:57 79872 -c----w- c:\windows\system32\dllcache\msxml6r.dll

2010-09-15 18:50 . 2008-04-14 03:06 144384 ------w- c:\windows\system32\drivers\hdaudbus.sys

2010-09-15 18:50 . 2008-04-14 05:10 10240 ------w- c:\windows\system32\drivers\sffp_mmc.sys

2010-09-15 18:46 . 2006-12-29 05:31 19569 ----a-w- c:\windows\005523_.tmp

2010-09-13 14:26 . 2010-09-13 14:26 -------- d-----w- C:\Logs


(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))



((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))



*Note* empty entries & legit default entries are not shown



"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032]


"CeEKEY"="c:\program files\TOSHIBA\E-KEY\CeEKey.exe" [2004-05-06 638976]

"Norton Ghost 12.0"="c:\program files\Norton Ghost\Agent\VProTray.exe" [2007-03-29 2037352]

"@OnlineArmor GUI"="c:\program files\Tall Emu\Online Armor\oaui.exe" [2010-09-04 2356848]

"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-09-23 35760]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]


"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2008-11-04 435096]

c:\documents and settings\Yosemitest\Start Menu\Programs\Startup\

Secunia PSI.lnk - c:\program files\Secunia\PSI\psi.exe [2010-7-21 965176]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

RAMASST.lnk - c:\windows\system32\RAMASST.exe [2003-12-2 155648]


"{4F07DA45-8170-4859-9B5F-037EF2970034}"= "c:\progra~1\TALLEM~1\ONLINE~1\oaevent.dll" [2010-09-04 353992]

"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]

2009-09-03 22:21 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.DLL





[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ATIPTA]

2004-04-22 05:10 335872 ----a-w- c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RoxioDragToDisc]

2006-11-15 14:05 1121016 ----a-w- c:\program files\Roxio\Drag-to-Disc\DrgToDsc.exe


"EnableFirewall"= 0 (0x0)




"c:\\WINDOWS\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\My Opera Web Browser\\opera.exe"=


"5985:TCP"= 5985:TCP:*:Disabled:Windows Remote Management

R1 ECioctl;ECioctl;c:\windows\system32\drivers\ECioctl.sys [5/6/2004 3:40 PM 4816]

R1 OADevice;OADriver;c:\windows\system32\drivers\OADriver.sys [3/17/2010 2:55 AM 201168]

R1 oahlpXX;Online Armor helper driver;c:\windows\system32\drivers\oahlp32.sys [9/4/2010 7:01 AM 38856]

R1 OAmon;OAmon;c:\windows\system32\drivers\OAmon.sys [3/17/2010 2:55 AM 25000]

R1 OAnet;OAnet;c:\windows\system32\drivers\OAnet.sys [3/17/2010 2:55 AM 29272]

R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [2/17/2010 1:25 PM 12872]

R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [5/10/2010 1:41 PM 67656]

R2 OAcat;Online Armor Helper Service;c:\program files\Tall Emu\Online Armor\oacat.exe [3/17/2010 2:55 AM 380272]

R2 SvcOnlineArmor;Online Armor;c:\program files\Tall Emu\Online Armor\oasrv.exe [3/17/2010 2:55 AM 3638240]

R3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [7/7/2010 9:05 AM 14904]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [3/18/2010 1:16 PM 130384]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [3/18/2010 1:16 PM 753504]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

getPlusHelper REG_MULTI_SZ getPlusHelper



Contents of the 'Scheduled Tasks' folder

2010-09-29 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]

2010-10-12 c:\windows\Tasks\User_Feed_Synchronization-{12D078C1-5059-4DE5-AB10-55AE476487A1}.job

- c:\windows\system32\msfeedssync.exe [2009-03-08 09:31]

2010-10-12 c:\windows\Tasks\User_Feed_Synchronization-{D7C358D2-1DB2-4DF6-8C83-B029751EFA5B}.job

- c:\windows\system32\msfeedssync.exe [2009-03-08 09:31]



------- Supplementary Scan -------


uStart Page = hxxp://att.my.yahoo.com/?_bc=1

mWindow Title =

IE: Easy-WebPrint Add To Print List - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html

IE: Easy-WebPrint High Speed Print - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html

IE: Easy-WebPrint Preview - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html

IE: Easy-WebPrint Print - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html



--------------------- LOCKED REGISTRY KEYS ---------------------


@Denied: (A 2) (Everyone)










@Denied: (A 2) (Everyone)








--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(492)

c:\program files\SUPERAntiSpyware\SASWINLO.DLL



Completion time: 2010-10-12 18:17:19

ComboFix-quarantined-files.txt 2010-10-12 23:17

Pre-Run: 36,051,542,016 bytes free

Post-Run: 35,991,465,984 bytes free


[boot loader]



[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

UnsupportedDebug="do not select this" /debug

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - 844201B67CF8C3F600E73BC1BB32E3CF

Sincerely, Yosemitest

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Download TFC to your desktop

  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean


Start Malwarebytes' Anti-Malware

  • Once the program has loaded, click the "Update" tab and click the "Check For updates" button.
  • Once the updates were downloaded, click the "Scanner" tab, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Check esetScanArchives.png
    7. Push the Start button.
    8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    9. When the scan completes, push esetListThreats.png
    10. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    11. Push the esetBack.png button.
    12. Push esetFinish.png

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Hello Gammo,

I printed your instructions and here is the results.

TFC Log Oct 13 2010 7 06 pm.txt

Getting user folders.

Stopping running processes.

Emptying Temp folders.

User: Administrator

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 67 bytes

User: All Users

User: Default User

->Temp folder emptied: 0 bytes

->Flash cache emptied: 56504 bytes

User: LocalService

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 32902 bytes

User: Major Nuisance

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 5541622 bytes

->Flash cache emptied: 893 bytes

User: NetworkService

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 33170 bytes

User: Yosemitest

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 5923199 bytes

->Java cache emptied: 0 bytes

->Flash cache emptied: 57288 bytes

%systemdrive% .tmp files removed: 0 bytes

%systemroot% .tmp files removed: 39097 bytes

%systemroot%\System32 .tmp files removed: 2577 bytes

%systemroot%\System32\dllcache .tmp files removed: 0 bytes

%systemroot%\System32\drivers .tmp files removed: 0 bytes

Windows Temp folder emptied: 0 bytes

%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes

%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes

Emptying RecycleBin. Do not interrupt.

RecycleBin emptied: 0 bytes

Process complete!

Total Files Cleaned = 11.00 mb

The TFC didn't reboot on it's own. I had to copy and paste this log into a "Notepad" file and save it.

Then I restarted the computer and run Malwarebytes.

Here's the Quick Scan.

Malwarebytes' Anti-Malware 1.46


Database version: 4816

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

10/13/2010 7:50:50 PM

mbam-log-2010-10-13 (19-50-50).txt

Scan type: Quick scan

Objects scanned: 159592

Time elapsed: 19 minute(s), 36 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

I don't think TFC or Malwarebytes could see "E" Drive.

I downloaded ESET OnlineScan and tried to run it. I had to completely turn off "Online Armor++" before ESET would run.

I don't think it saw "E" drive either.

Here's what I typed into a "Notepad" file from it's finished screen, since it didn't offer a "List of found threats".

The file is "ESETScan Oct 14 2010 12 15 am .txt"

No threats found.

Scanned Files: 109127

Infected Files: 0

Cleaned files: 0

Total scan time: 02:02:24

Scan status: Finished.

I think what is happening is a malware root kit that is loading before windows xp starts and I think it is also on my "E" drive.

All of my drives are hooked up during these scans, and "E" drive "light" on the external drive moves up and down, like it's working.

When I click on "Start" and on "My Computer" , "E" Drive shows up, but when I click on "Properties" , it shows up as a "local disk", file system "RAW",

used space "0" bytes, free space "0"bytes, Capacity "0" bytes.

It shows "Auto Play" and is selected for "Prompt me each time to choose an action".

I can select "mixed content" and click "apply", but if I check it again, it shows the same"auto play" and "music files".

Also, unless I unplug my ethernet cable from my computer for my DSL connection BEFORE I turn my computer off, when I turn it back on, my "local area connection" come up with a "limited or no connection" and I then have to "Repair" it. After I repair it, it will come up connected and show 100.0 mbps connected.

Thank you for your time.

What's next?

Sincerely, Yose.

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I don't see any sign of malware of your logs. Since your problem is not malware related, you can start a new topic in the PC Help forum.

There is only a bit of cleanup that we will deal with in this post, as well as prevention from future infections. :welcome:

Remove Combofix now that we're done with it.

  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.


  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.


Keep a backup of your important files

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.


Make proper use of your anti-virus and firewall

You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.


Keep all your software updated

It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.


Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.


Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.

  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.


Be careful

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.


Slow computer?

If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.


I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!


Gammo :blink:

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To Gammo,

I'll ask for help at PC Help and reference this post to show it was checked for malware.

I uninstalled ComboFix.

I ran OTC, and it left a few items that I deleted.

Then I rebooted again.

I backed up to "E" drive "My Passport elite" that now has the problem.

I don't know what to do now.

Is "FileHippo Update Checker" any better than "Secunia PSI Updater"?

I am currently using "Opera" and I like it.

But I still occassionally have to use IE8, mostly for printing parts I need from the internet.

I like Malwarebytes and SpywareBlaster.

I haven't tried "MVPS Hosts file", but "Online Armor++" has a similar feature.

I might give "MVPS Hosts file" a try.

I still think that "what is happening is a malware root kit that is loading before windows xp starts and I think it is also on my "E" drive."

But I'm not a computer expert, and it's just a feeling I have.

Thank you again for your time.

Now it's time to ask for help at PC Help.

Sincedrely, Yosemitest.

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