Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

Error Message


Recommended Posts

I'm not sure where to post this question....

I'm pretty sure I don't have a virus and normally when I login to my computer Malwarebytes Anti-Malware(the purchased one) always starts up and runs scans pretty often without any problems. Well now it's giving me an error message to report.

To be exact it says....

An error has occurred. Please report this error code to our support team.

MBAM_ERROR_LOAD_DATABASE(0, 0)

That's pretty much all that happens, when I click on OK its closes and I'm not able to run a quick scan or anything else(with the program itself).

What should I do, help would be greatly appreciated.

Link to post
Share on other sites

Lets start with a fresh Program, and will use a Clean Tool to remove it and go from there please

Please do the following to see if it resolves the issue: Post back and let us know please

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

  • Click on the Start button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask us and we will explain how to do it.

Thank You Please post back after your done.. regards....

Link to post
Share on other sites

Hi -

Do you still have the same problems or has the item above (post #2) from yardbird repaired the problem -

This is the only other item I have listed for that problem if it still exists -

Show Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Thank You -

Link to post
Share on other sites

I'm using AVG 9.0....but now I have a question I should've asked before unistalling and reinstalling Malwarebyte's Anti-Malware. A few months ago I was having issues that you guys helped me with regarding a Tojan Virus.....after completing all that was neccessary to remove it my computer was and is doing great minus this last hiccup.

The threat/virus that I had was listed in the Quarantine section in Malwarebytes which I had forgotten about until now because I decided to run AVG...after scanning, listed is the very same Threats that were removed...I then did a quick scan with Malwarebytes and nothing showed up.

So my question is what happened to the threats that were Quarantined after I unistalled the program and now why is AVG finding them and Malwarebyte's isn't? Did that virus come back or..? If needed I can tell you what the name of the threats are.

Your help is much appreciated. Thank You

Link to post
Share on other sites

Either Your AVG removed it as all security programs are updated appx: each day+... Or Malwarebytes did. You can feel frre to run a Quick Scan of Malwarebytes & lets see if anything comes up. The Malwarebytes Quarantine folder was not removed. (a clean tool removes the program - not an infection in Quarantine)

2. Then do a scan with your AVG please. See if anything comes up? (maybe you hit your delete key on Quarantine in Malwarebytes)? As Haider says: "there's a known issue with AVG2011" and Malwarebytes that were working on - so they run together ok! Please post back and let us know? We will help you with any questions/issues to remove any trojans - if found?

EDIT: I see you were in the Malware Removal Forum on July 15th 2010 & what you had was removed. If it was the same issue. Post back if anything pop's up ...regards....

Link to post
Share on other sites

Ok, I ran a Quick Scan with Malwarebytes and nothing came up. Then I ran AVG and only warnings(cookies) were detected which were removed and/or healed. I guess thats the usual stuff that comes up. So does that mean all is well?

Also I don't believe I have the AVG 2011 version because it's been giving me options to upgrade to it. And should I upgrade to it?

Link to post
Share on other sites

So my question is what happened to the threats that were Quarantined after I unistalled the program and now why is AVG finding them and Malwarebyte's isn't? Did that virus come back or..? If needed I can tell you what the name of the threats are.

Just to answer your question....

When you ran the mbam-clean too, it removed all items and setting for Malwarebytes including items in your Quarantined folder or items.....

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.