AutieEm Posted October 9, 2010 ID:325178 Share Posted October 9, 2010 I'm not sure where to post this question....I'm pretty sure I don't have a virus and normally when I login to my computer Malwarebytes Anti-Malware(the purchased one) always starts up and runs scans pretty often without any problems. Well now it's giving me an error message to report.To be exact it says....An error has occurred. Please report this error code to our support team.MBAM_ERROR_LOAD_DATABASE(0, 0)That's pretty much all that happens, when I click on OK its closes and I'm not able to run a quick scan or anything else(with the program itself). What should I do, help would be greatly appreciated. Link to post Share on other sites More sharing options...
yardbird Posted October 9, 2010 ID:325180 Share Posted October 9, 2010 Lets start with a fresh Program, and will use a Clean Tool to remove it and go from there pleasePlease do the following to see if it resolves the issue: Post back and let us know pleaseTo Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read CarefullyWindows XP:Click on Start and select Control PanelOpen Add/Remove ProgramsUninstall Malwarebytes' Anti-MalwareRestart your computer very important !Download and run mbam-clean.exe from HereIt will ask to restart your computer, please allow it to do so, very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HereWindows Vista and Windows 7:Click on the Start button and select Control PanelClick on Programs and FeaturesUninstall Malwarebytes' Anti-MalwareRestart your computer very important !Download and run mbam-clean.exe from HereIt will ask to restart your computer, please allow it to do so, very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HereNote: You will need to reactivate the program using the license you were sent via email if using the Paid version onlyLaunch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask us and we will explain how to do it.Thank You Please post back after your done.. regards.... Link to post Share on other sites More sharing options...
AutieEm Posted October 10, 2010 Author ID:325192 Share Posted October 10, 2010 Thank Youok...all done, it seems to be working. I there anything else I should do? Link to post Share on other sites More sharing options...
noknojon Posted October 10, 2010 ID:325196 Share Posted October 10, 2010 Hi -Can you please post back with your Operating System (XP Vista Win7) -Also your Antivirus and any installed Firewall , just so we can check -Thank You - Link to post Share on other sites More sharing options...
yardbird Posted October 10, 2010 ID:325204 Share Posted October 10, 2010 Your Welcome! Next time you log in. Please post back to the above question in Post # 4 also any issues or errors you may have... regards.... Link to post Share on other sites More sharing options...
AutieEm Posted October 10, 2010 Author ID:325219 Share Posted October 10, 2010 I have WindowsXP and also use AVG Link to post Share on other sites More sharing options...
noknojon Posted October 10, 2010 ID:325225 Share Posted October 10, 2010 Hi -Do you still have the same problems or has the item above (post #2) from yardbird repaired the problem -This is the only other item I have listed for that problem if it still exists -Show Hidden Files and Folders in Windows XP:Click Start and select My ComputerClick the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)Select Folder Options Click the View tab and make sure Show hidden files and folders is selected under Hidden files and foldersNext, uncheck the box next to Hide protected operating system files (Recommended)Then, uncheck the box next to Hide extensions for known filetypesClick Apply then click OKThen go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.Reset Hidden Files and Folders in Windows XP:Click Start and select My ComputerClick the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)Select Folder Options Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and foldersNext, check the box next to Hide protected operating system files (Recommended)Then, check the box next to Hide extensions for known filetypesClick Apply then click OKThank You - Link to post Share on other sites More sharing options...
AutieEm Posted October 10, 2010 Author ID:325227 Share Posted October 10, 2010 Yes it seems to have resolved the problems I was having. Thank You Link to post Share on other sites More sharing options...
yardbird Posted October 10, 2010 ID:325232 Share Posted October 10, 2010 Your Welcome! From the Malwarebytes Support Forum, Feel free to post back with any questions.... regards... Link to post Share on other sites More sharing options...
Haider Posted October 10, 2010 ID:325233 Share Posted October 10, 2010 Hello AutieEm:JFYI: You haven't mentioned AVG version Link to post Share on other sites More sharing options...
AutieEm Posted October 10, 2010 Author ID:325262 Share Posted October 10, 2010 I'm using AVG 9.0....but now I have a question I should've asked before unistalling and reinstalling Malwarebyte's Anti-Malware. A few months ago I was having issues that you guys helped me with regarding a Tojan Virus.....after completing all that was neccessary to remove it my computer was and is doing great minus this last hiccup. The threat/virus that I had was listed in the Quarantine section in Malwarebytes which I had forgotten about until now because I decided to run AVG...after scanning, listed is the very same Threats that were removed...I then did a quick scan with Malwarebytes and nothing showed up. So my question is what happened to the threats that were Quarantined after I unistalled the program and now why is AVG finding them and Malwarebyte's isn't? Did that virus come back or..? If needed I can tell you what the name of the threats are.Your help is much appreciated. Thank You Link to post Share on other sites More sharing options...
yardbird Posted October 10, 2010 ID:325294 Share Posted October 10, 2010 Either Your AVG removed it as all security programs are updated appx: each day+... Or Malwarebytes did. You can feel frre to run a Quick Scan of Malwarebytes & lets see if anything comes up. The Malwarebytes Quarantine folder was not removed. (a clean tool removes the program - not an infection in Quarantine) 2. Then do a scan with your AVG please. See if anything comes up? (maybe you hit your delete key on Quarantine in Malwarebytes)? As Haider says: "there's a known issue with AVG2011" and Malwarebytes that were working on - so they run together ok! Please post back and let us know? We will help you with any questions/issues to remove any trojans - if found? EDIT: I see you were in the Malware Removal Forum on July 15th 2010 & what you had was removed. If it was the same issue. Post back if anything pop's up ...regards.... Link to post Share on other sites More sharing options...
AutieEm Posted October 10, 2010 Author ID:325507 Share Posted October 10, 2010 Ok, I ran a Quick Scan with Malwarebytes and nothing came up. Then I ran AVG and only warnings(cookies) were detected which were removed and/or healed. I guess thats the usual stuff that comes up. So does that mean all is well?Also I don't believe I have the AVG 2011 version because it's been giving me options to upgrade to it. And should I upgrade to it? Link to post Share on other sites More sharing options...
yardbird Posted October 10, 2010 ID:325510 Share Posted October 10, 2010 Your scans are good, cookies track you, but do no harm. As for AVG 2011, We working on getting them to work with Malwarebytes And AVG2011. If you upgrade it will - unless the staff found a fix. ?? will give you a prob. Glad your all fixed up..... best regards... Link to post Share on other sites More sharing options...
AutieEm Posted October 10, 2010 Author ID:325527 Share Posted October 10, 2010 Great...Thanks for your help and I think then I'll hold off on upgrading to AVG 2011 Thank You again for everything...you guys are awesome! Link to post Share on other sites More sharing options...
yardbird Posted October 10, 2010 ID:325529 Share Posted October 10, 2010 Your Welcome! Keep an eye on this forum, for the AVG2011 fix. Or post it as a question every few days. Post back if theres anything else we can do for you. regards... Link to post Share on other sites More sharing options...
Firefox Posted October 12, 2010 ID:326362 Share Posted October 12, 2010 So my question is what happened to the threats that were Quarantined after I unistalled the program and now why is AVG finding them and Malwarebyte's isn't? Did that virus come back or..? If needed I can tell you what the name of the threats are.Just to answer your question....When you ran the mbam-clean too, it removed all items and setting for Malwarebytes including items in your Quarantined folder or items..... Link to post Share on other sites More sharing options...
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