Jump to content

Trouble Installing and Running Malwarebytes

Recommended Posts

Even after trying the steps described here, I still get the following two errors:

1. On Install, I get the following error:

Error creating registry key:


RegCreateKeyEx failed; code 5

Access is denied.

Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation.

2. When I try to scan (after ignoring the error on install), I get the following error: MBAM_ERROR_NO_ITEMS_SELECTED (0,0). This error occurs even though I've selected my C drive.

What should I do? Thanks for your help!


Link to post
Share on other sites

Hello tpack37: :o

  1. Installation requires Administrative Privileges
  2. It indicates that you haven't selected any thing to scan

Please match your settings as indicated in the following two screenshots



Then update MBAM (current 4785), perform a Quick Scan

Please post back using MXyBj.png button along with following details, someone will help you:

  1. OS version with 32/64-bit
  2. Installed Security Product(s) including Firewall

Link to post
Share on other sites

Hello tpack37:

Glad to know MBAM is working, you still need to have couple of tweaks, please exclude following in MSE:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

To configure Automatic Updates and Schedule Scans you may like to check How To Use The New Scheduler

Should you have any other question(s) please post back using MXyBj.png button

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.