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Using the Ignore list


deepeejay
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I use NOD 32 from ESET as my AV. It also has an antispy feature built in. A number of DLL files exist in it's home directory. The program regulary flags up the type "egui*.dll as a malicious object but they are clearly OK. I try to get the program to ignore them as genuine but I can't enter them on the ignore list - so why is there such a list? I tell it to ignore them and it takes no notice. If I quarantine them nothing happens - the message just keeps popping up. I have read the manuals and couldn't readily find an answer. What is the matter? This dratted program is just creating more work and it's tempting to just use it to do a daily scan which rather defeats the whole idea of buying the full version doesn't it?

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I use NOD 32 from ESET as my AV. It also has an antispy feature built in. A number of DLL files exist in it's home directory. The program regulary flags up the type "egui*.dll as a malicious object but they are clearly OK. I try to get the program to ignore them as genuine but I can't enter them on the ignore list - so why is there such a list? I tell it to ignore them and it takes no notice. If I quarantine them nothing happens - the message just keeps popping up. I have read the manuals and couldn't readily find an answer. What is the matter? This dratted program is just creating more work and it's tempting to just use it to do a daily scan which rather defeats the whole idea of buying the full version doesn't it?
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If you post a developers log, the ladies and gents responsible for the defs should be able to get this resolved, negating the need for the ignore list.

As far as the issue with the ignore list itself, I'd recommend contacting the helpdesk.

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Can you post a developers log please?

http://forums.malwarebytes.org/index.php?showtopic=3228

One of the def guys should be able to assist once a log is available with details.

Unfortunately the message doesn't pop up when a scan is done but randomly during the day. A daily scan done at 03:00 comes up totally clean and all the logs are clear.

Thus a developers log won't help will it?

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