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Log Files: Malwarebytes won't run. Malwarebytes.org does not resolve.

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Hello & thank you in advance for your generous time & effort!

I am helping someone to fix her computer. She is running windows XP, using FireFox primarily. She informed me that she had the 'windows 2010' virus...but when I arrived to diagnose the computer I could not see any immediate effects of the virus. The computer was running moderate speed (it is a slow computer to begin with so this is normal). It booted fine & seemed to be in working order. She has AVG antivirus running & the scans return no virus's there.

I wanted to run Malwarebytes just to see that the results were okay. I ran rkill, installed & ran Malwarebytes & nothing happened. Malwarebytes would not show up. After following the rename procedure & reinstalling, I was able to get Malwarebytes to open, but after 2 seconds of starting the scan, it would shutdown. I would get the same results in safe mode.

At this point, I started getting more weary that there might be something wrong with the computer. I started noticing odd things happen. If I visit Malwarebytes.org, I get redirected to a different page. I'm not sure if this page is generated by AVG, but I've attached a screenshot called 'Malwarebytes.JPG'. I tested other pages giving 404 errors and they appeared as normal. Also, I was being redirected if I would search for certain spyware/cleaning tools. I checked her HOST file & it matched the default for windows XP.

If I looked closely at the cursor in Google, it appeared as if the blinking cursor was not entirely normal (i.e. - there was a small inconsistency at the bottom of the blinking cursor). I am worried that there is a key-logger running? I could be totally wrong...input welcome!

I was able to run the DDS utility (results attached), but when I ran GMER I received some problems. When I clicked Scan, the program disappeared and was not running at all. Trying to run GMER again resulted in the following prompt:

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access this item.

Even after rebooting, I would get this error if I tried to run GMER.

Again, thank you for taking the time to read my post. Let me know if I can help your diagnosis in any way. Take care! :)



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Hello splash! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

What about Attach.txt ?

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Is there anything else you need from me?

Absolutely! :)

Step 1

Please, uninstall the following applications:

  1. Adobe Acrobat 6.0 Standard

You can read, how to do this here:

Step 2

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply
    Then look for the following Java folders and if found delete them.
    C:\Program Files\Java
    C:\Program Files\Common Files\Java
    C:\Documents and Settings\All Users\Application Data\Java
    C:\Documents and Settings\All Users\Application Data\Sun\Java
    C:\Documents and Settings\username\Application Data\Java
    C:\Documents and Settings\username\Application Data\Sun\Java

Step 3

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:



[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.


[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

In your next reply, please include these log(s):

  1. JavaRa log
  2. ComboFix log

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Hi Borislav!

I'm having more troubles. I can't run the uninstaller for any programs. I get the following message when attempting to uninstall Acrobat and JAVA.

The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

I found a resource online that recommends how to fix this. This did not work for me. The commands they recommended returned that I did not have correct access. However, I am logged in as administrator. As per your instructions, I didn't want to get too far into this without consulting you first. Thank you for your input.

Also, I forgot to let you know that the System Restore utility is also not working properly.

Is there another way to uninstall acrobat/JAVA? I could not find an uninstaller in the program folder.

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  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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