Jump to content


Recommended Posts


I have run Maywarebytes antimalware, AVG, Superantispyware and have found multiple threats and they seem to have been cleaned. I still have problems though and I can't even open Windows explorer anymore. I'm being re-directed from search engine etc. Attached are the logs from the instructions under "I'm infected what do I do now" page.

thanks very much for your help.



Link to post
Share on other sites

Hello ,

And :( My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.


If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the Quick Scan button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop

  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop

Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"


In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

Link to post
Share on other sites

Hi, Thanks for your help. I have been running different malware programs which have turned up multiple threats such as rogue.antivirus2010, trojan horse downloader.generic10.unh and others which in the beginning that I did not write down the names of. I ran superantispyware, malwarebytes antimalware and avg scanner. the threats were said to be removed but when I am in Internet Explorer new windows will pop up out of nowhere with random websites. Also in Firefox I was searching on bing and when I would click on the results (malwarebytes website) I was re-directed to other sites a number of times. I am also getting error messages from windows saying explorer will have to close. I did try to re-install windows explorer and was directed to a program that fixes problems and it seems to be working better now. below is the log from rootkit unhooker and I have attached the other logs.

Thanks, very much!

RkU Version: 3.8.388.590, Type LE (SR2)


OS Name: Windows XP

Version 5.1.2600 (Service Pack 3)

Number of processors #1




0xF58E1000 C:\WINDOWS\system32\drivers\ALCXWDM.SYS 3645440 bytes (Realtek Semiconductor Corp., Realtek AC'97 Audio Driver (WDM))

0xBF0BF000 C:\WINDOWS\System32\ati3duag.dll 2412544 bytes (ATI Technologies Inc. , ati3duag.dll)

0x804D7000 C:\WINDOWS\system32\ntkrnlpa.exe 2066816 bytes (Microsoft Corporation, NT Kernel & System)

0x804D7000 PnpManager 2066816 bytes

0x804D7000 RAW 2066816 bytes

0x804D7000 WMIxWDM 2066816 bytes

0xBF800000 Win32k 1855488 bytes

0xBF800000 C:\WINDOWS\System32\win32k.sys 1855488 bytes (Microsoft Corporation, Multi-User Win32 Driver)

0xF5DD5000 C:\WINDOWS\system32\DRIVERS\ati2mtag.sys 1368064 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Miniport Driver)

0xF5C5B000 C:\WINDOWS\system32\DRIVERS\AGRSM.sys 1097728 bytes (Agere Systems, SoftModem Device Driver)

0xBF30C000 C:\WINDOWS\System32\ativvaxx.dll 602112 bytes (ATI Technologies Inc. , Radeon Video Acceleration Universal Driver)

0xF736C000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)

0xEB4D5000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)

0xF57F3000 C:\WINDOWS\system32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)

0xEEC8B000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)

0xB7C1F000 C:\WINDOWS\system32\DRIVERS\srv.sys 356352 bytes (Microsoft Corporation, Server driver)

0xF7455000 ftsata2.sys 274432 bytes (Promise Technology, Inc., Promise Driver for Windows Server 2003)

0xB7C9E000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)

0xBF012000 C:\WINDOWS\System32\ati2dvag.dll 258048 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Display Driver)

0xEEC51000 C:\WINDOWS\System32\Drivers\avgtdix.sys 237568 bytes (AVG Technologies CZ, s.r.o., AVG Network connection watcher)

0xBF051000 C:\WINDOWS\System32\ati2cqag.dll 233472 bytes (ATI Technologies Inc., Central Memory Manager / Queue Server Module)

0xBF08A000 C:\WINDOWS\System32\atikvmag.dll 217088 bytes (ATI Technologies Inc., Virtual Command And Memory Manager)

0xEB4A1000 C:\WINDOWS\System32\Drivers\avgldx86.sys 212992 bytes (AVG Technologies CZ, s.r.o., AVG AVI Loader Driver)

0xF5851000 C:\WINDOWS\system32\DRIVERS\rdpdr.sys 196608 bytes (Microsoft Corporation, Microsoft RDP Device redirector)

0xF7541000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)

0xB7E82000 C:\WINDOWS\system32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)

0xF733F000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)

0xB681D000 C:\WINDOWS\system32\drivers\kmixer.sys 176128 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)

0xEB545000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)

0xEB5B4000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)

0xF74EB000 dmio.sys 155648 bytes (Microsoft Corp., Veritas Software, NT Disk Manager I/O Driver)

0xEB5DC000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)

0xEB47D000 C:\WINDOWS\System32\Drivers\Fastfat.SYS 147456 bytes (Microsoft Corporation, Fast FAT File System Driver)

0xF58BD000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))

0xF5D9D000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)

0xF74B0000 fasttx2k.sys 143360 bytes (Promise Technology, Inc., Promise FastTrak Series Driver for WindowsXP)

0xF5D7A000 C:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)

0xEB592000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)

0xEB570000 C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys 139264 bytes (SUPERAdBlocker.com and SUPERAntiSpyware.com, SASKUTIL.SYS)

0x806D0000 ACPI_HAL 131840 bytes

0x806D0000 C:\WINDOWS\system32\hal.dll 131840 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)

0xF7435000 fltmgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)

0xF7511000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)

0xF7325000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)

0xF74D3000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)

0xEB465000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes

0xF7498000 C:\WINDOWS\system32\DRIVERS\SCSIPORT.SYS 98304 bytes (Microsoft Corporation, SCSI Port Driver)

0xF740C000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)

0xF5892000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))

0xB7E1D000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)

0xF58A9000 C:\WINDOWS\system32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver)

0xF5DC1000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)

0xEECE4000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)

0xF5D67000 C:\WINDOWS\system32\DRIVERS\Rtlnicxp.sys 77824 bytes (Realtek Semiconductor Corporation , Realtek 10/100/1000 NDIS 5.1 Driver )

0xF73F9000 WudfPf.sys 77824 bytes (Microsoft Corporation, Windows Driver Foundation - User-mode Driver Framework Platform Driver)

0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)

0xF7423000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)

0xF7530000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)

0xF5881000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)

0xF5FA3000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)

0xF68BA000 C:\WINDOWS\system32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)

0xF7720000 C:\WINDOWS\system32\DRIVERS\nic1394.sys 65536 bytes (Microsoft Corporation, IEEE1394 Ndis Miniport and Call Manager)

0xF76E0000 ohci1394.sys 65536 bytes (Microsoft Corporation, 1394 OpenHCI Port Driver)

0xEC561000 C:\WINDOWS\system32\DRIVERS\arp1394.sys 61440 bytes (Microsoft Corporation, IP/1394 Arp Client)

0xF7810000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)

0xF68AA000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)

0xEC521000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)

0xF78B0000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)

0xF76F0000 C:\WINDOWS\system32\DRIVERS\1394BUS.SYS 57344 bytes (Microsoft Corporation, 1394 Bus Device Driver)

0xF68DA000 C:\WINDOWS\system32\DRIVERS\AmdK8.sys 57344 bytes (Advanced Micro Devices, AMD Processor Driver)

0xF76B0000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)

0xF7820000 C:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)

0xF7830000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)

0xF7690000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)

0xF7850000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)

0xEF692000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)

0xF68CA000 C:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)

0xF7680000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)

0xF7840000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)

0xF7670000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)

0xF7880000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)

0xF7870000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)

0xF76C0000 bb-run.sys 36864 bytes (Promise Technology, Inc., Promise Disk Accelerator)

0xF76A0000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)

0xF7860000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)

0xEF6C2000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)

0xB6DA1000 C:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)

0xF76D0000 PxHelp20.sys 36864 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)

0xEC571000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)

0xF7928000 C:\WINDOWS\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver)

0xF7A18000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)

0xF7A70000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)

0xF78F0000 C:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)

0xF7938000 C:\WINDOWS\system32\DRIVERS\PS2.sys 28672 bytes (Hewlett-Packard Company, PS2 SYS)

0xEE1A7000 C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS 28672 bytes (Microsoft Corporation, USB Mass Storage Class Driver)

0xF7A60000 C:\WINDOWS\system32\DRIVERS\aracpi.sys 24576 bytes (Microsoft Corporation, Microsoft AR ACPI Driver (Beta 2 Release 2))

0xF0A77000 C:\WINDOWS\System32\Drivers\avgmfx86.sys 24576 bytes (AVG Technologies CZ, s.r.o., AVG Resident Shield Minifilter Driver)

0xF7A78000 C:\WINDOWS\System32\Drivers\GEARAspiWDM.sys 24576 bytes (GEAR Software Inc., CD DVD Filter)

0xF7940000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)

0xF7930000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)

0xF7A58000 C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS 24576 bytes (SUPERAdBlocker.com and SUPERAntiSpyware.com, SASDIFSV.SYS)

0xF7A08000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)

0xF7A10000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)

0xF78F8000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)

0xF7950000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)

0xF7958000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)

0xF7948000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)

0xF7A68000 C:\WINDOWS\system32\DRIVERS\usbohci.sys 20480 bytes (Microsoft Corporation, OHCI USB Miniport Driver)

0xF0A5F000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)

0xF7B28000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)

0xF7B6C000 C:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)

0xF7B08000 C:\WINDOWS\system32\DRIVERS\arpolicy.sys 12288 bytes (Microsoft Corporation, Microsoft AR Policy Driver (Beta 2 Release 2))

0xF7A84000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)

0xEBBAA000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)

0xF7B0C000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)

0xF72E9000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)

0xB7BF7000 C:\WINDOWS\system32\DRIVERS\secdrv.sys 12288 bytes

0xF7BC8000 C:\WINDOWS\system32\DRIVERS\arkbcfltr.sys 8192 bytes (Microsoft Corporation, Microsoft AR PS/2 Keyboard Filter Driver (Beta 2 Release 2))

0xF7BC6000 C:\WINDOWS\system32\DRIVERS\armoucfltr.sys 8192 bytes (Microsoft Corporation, Microsoft AR PS/2 Mouse Filter Driver (Beta 2 Release 2))

0xF7C00000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)

0xF7B76000 dmload.sys 8192 bytes (Microsoft Corp., Veritas Software., NT Disk Manager Startup Driver)

0xF7B92000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes

0xF7BFE000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)

0xF7B74000 intelide.sys 8192 bytes (Microsoft Corporation, Intel PCI IDE Driver)

0xF7C02000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)

0xF7C04000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)

0xF7BCA000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)

0xF7BCC000 C:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)

0xF7B72000 viaide.sys 8192 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)

0xF7B70000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)

0x86020000 C:\WINDOWS\system32\KDCOM.DLL 7040 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)

0xF7D34000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)

0xEB6BE000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)

0xF7C90000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)

0xF7C38000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)

!!!!!!!!!!!Hidden driver: 0x86308ABF ?_empty_? 1345 bytes




0xF74D3000 WARNING: suspicious driver modification [atapi.sys::0x86308ABF]








Link to post
Share on other sites

Unfortunately you still have a nasty rootkit on your computer.



One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!

Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version of the tool.

  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller. will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

Link to post
Share on other sites

Hi, seems like that did the trick, but with this infection its good to doublecheck.



Please download ComboFix from one of these locations:


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Link to post
Share on other sites

Still some Vundo left here. Please let me know how things are running after the following fix.



We need to execute a CF-script.

  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:

c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp .exe
c:\program files\iTunes\iTunesHelper .exe
c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr .exe
c:\program files\MSN Toolbar\Platform\5.0.1423.0\mswinext .exe
c:\program files\QuickTime\QTTask .exe
c:\program files\Spybot - Search & Destroy\TeaTimer .exe
c:\windows\ehome\ehtray .exe

Save this as CFScript.txt, in the same location as ComboFix.exe


Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

Link to post
Share on other sites

Hi Poppy, don't worry, that one was already in combofix quarantine. Lets run one last scan to check for leftovers.



I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Check esetScanArchives.png
    7. Push the Start button.
    8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    9. When the scan completes, push esetListThreats.png
    10. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      Note - when ESET doesn't find any threats, no report will be created.
    11. Push the esetBack.png button.
    12. Push esetFinish.png

Link to post
Share on other sites

Hi Poppy, that looked worse than it is. Most items are already quarantined or in system restore.



Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :(

Please do the following to remove the remaining programs from your PC:

  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS, Rootkit Unhooker, GMER (this is a random named file) and OTL.

Please read these advices, in order to prevent reinfecting your PC:

  1. Install and update the following programs regularly:
    • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

Link to post
Share on other sites

That is great news! Thanks very much for all your help, Elise! It is really great that there are people like you willing to help with this type of problem. Is there a way to donate without using a credit card over the internet? I am a little hesitant about doing anything online for awile.

I will do all the stuff you recomend. Thanks again!


Link to post
Share on other sites

Hi Poppy, you are most welcome. :( At this point there is no malware on your computer. This means you can safely do anything online you need to do. Of course while keeping in mind to surf safely (not clicking unknown links or leaving personal data on shady sites).

The information about the backdoor I gave you earlier, basically means that there remains a security vulnerability on your computer that may or may not be exploited by future malware.

I hope this answers your questions. :)

Link to post
Share on other sites

  • 3 weeks later...
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.