Cannot Open MBAM

[Terranaut]

When trying to run MBAM I get 'Vbaccelerator Run-time Error 0' and 'MBAM Run-time error 440'. Gammo tells me it is not a malware problem. O/S is Win7 x64bit. ZoneAlarmPlus Firewall. Avast 5 AV plus Immunet Protect and Threatfire. Have been using MBAM for over a year with this configuration without any problem.

Any suggestions much appreciated, thanks.

[Firefox]

Hello and welcome to Malwarebytes

Two things you can try.....

First....

Please exclude the following files from your antivirus: ( Avast 5 AV )

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Second.....

For Run-Time Error 440

As Per exile360......

Please download the attached file and extract it then double-click on the MBAM_440_Fix.bat file to run it. If you are using Vista or Windows 7 you must right-click the file and select "Run as administrator".

MBAM_440_Fix.zip

Please let me know if it corrects the issue or not.

Thanks

[Terranaut]

Hi

Thanks for your response which I've only just seen (thought I'd set email notification). Since posting I've changed from Avast to MSE. Will follow your suggestions and report back.

[Haider]

Hello Terranaut:

Same list of exclusions as mentioned by Firefox in Post #2 applies to MSE too. Please see Section I Post #9 of Common Issues, Questions, and their Solutions

[Terranaut]

Hi,

Now up and running again

Thanks to you both.

[Firefox]

I am glad it worked for you, if you have any other issues or questions don't hesitate to ask.

[YoKenny1]

Sorry to hear you had problems with avast!

I have no problems with avast! but then I do not use ZoneAlarmPlus Firewall nor Immunet Protect nor Threatfire.

[Terranaut]

Sorry to hear you had problems with avast!

I have no problems with avast! but then I do not use ZoneAlarmPlus Firewall nor Immunet Protect nor Threatfire.

Hi. Not sure what your point is. I did not have problems with Avast, but like to change my AV from time to time. The other progs form a layered defense against malware as no single product can detect everything.