Corporate Licensing Request

[NtegraIT]

Over the past two weeks I've submitted three request for corporate licensing via the MalWareBytes site's Corporate Inquires form as well as an email and have as of yet has a response. Anyway I can get some help here?

[yardbird]

As a licensed corporate user, technician, reseller, affiliate or non-profit user you have access to the corporate helpdesk, contact them via the email address below.

corporate-support@malwarebytes.org

They will assist you in this matter. Please provide your corporate license information when requesting help.

Please add the domains malwarebytes.org and salesforce.com to any spam filters or junk mail exclusion features in your email client to assure our replies get to you. Thank you

for price quotes:

All corporate and non-profit sales inquiries can be handled by contacting our corporate sales offices. Our sales team is working hard to respond to all inquiries received as quickly as possible.

Responses that include complete contact information (phone, email, company, address, etc) via our corporate webform below are prioritized:

http://www.malwarebytes.org/corporate.php

They will be able to provide you with a fully functioning trial version with additional options unique to networking environments and the special needs of IT administrators as well as answer all your questions.

These will be responded to over an anonymous email requesting a response. Please add the domains malwarebytes.org and salesforce.com to any spam filters or junk mail exclusion features in your email client to assure our replies get to you. Thank you

[NtegraIT]

Yardbird, thanks for the quick response but, I've submitted a request via your corporate web form three times already with the first two weeks ago. I would hope I'd get more then a copy and paste response in regards to a potential customer attempting to purchase your product.

[AdvancedSetup]

Please send me a private message with your full business contact information and request and I will have someone get back to you.

[johnsonm]

Please send me a private message with your full business contact information and request and I will have someone get back to you.

Hi, I also have been requesting corporate purchase info. I need three technician's licences but the only info I have received relates to buying via credit card. I need to be able to purchase via a company purchase order but have had no luck despite numerous attempts at discussing this. Any ideas how I can do this please?

[AdvancedSetup]

@johnsonm

Please send me a Private Message with your contact information and I'll see if I can have someone from Sales contact you or provide you with the requested information.

Thank you.

[bruce444]

I have tried the corporate contact form as well as direct email for a quote on 250 licenses (in August) along with some general questions concerning features of the corporate version. I still have not gotten any response. How can I get communication with Malwarebytes?

[AdvancedSetup]

Please see the post just above yours. ie. Send me a private message please with your full business contact information and I'll have someone contact you.

[NtegraIT]

Ron,

I started this thread on Oct 4th with my first form submitted two weeks prior to that. You and Yarbird have forwarded my request on and as of today, Oct 18th a month later, I've yet to be contacted by anyone at Malwarebytes. Needless to say, as a business owner and someone trying to promote your product, I'm very disappointed.

[AdvancedSetup]

@NtegraIT

You posted on the 4th and sent me your information on the 11th which I then sent in on the 11th to Sales, so it has been a week.

I have sent in again to our Sales department and Escalations as well to have someone review and get back to you.

Thank you.

[NtegraIT]

@NtegraIT

You posted on the 4th and sent me your information on the 11th which I then sent in on the 11th to Sales, so it has been a week.

I have sent in again to our Sales department and Escalations as well to have someone review and get back to you.

Thank you.

You are correct, it has been one week since you submitted my request to your Sales team. I have also, in the past four weeks combined, submitted three request via the Malwarebytes site using the Corporate Licensing request form, two request via email and started this thread which in turn prompted both Yardbird and yourself to submit/forward my request to your Sales department. But you don't think that even one week is too long to leave a customer who is ready to purchase volume licensing waiting? Is this what I, and any other customer, should expect from Malwarebytes as a whole? What if I deployed your product to one of my customers and needed support, should I expect the same treatment? Not once have I been contacted via email or phone by anyone from Malwarebytes in regards to my inquiries, not even an automated message. It wasn't until I posted on this forum that I got a response from Yardbird and yourself. I keep being told that the Malwarebytes Corporation is "back logged" or "busy with development". Malwarebytes keeps treating paying customers like this, you will not have to worry about back logs for long.