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Slow PC - Testing


tdehnke
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Hi guys, have a friends laptop and it's running slow for them, it's old, but it's slower than normal.

Did the spybot scan as instructed.. some bad cookies etc - nothing bad though..

malware found nothing, here is the log, I'm running panda now..

Malwarebytes' Anti-Malware 1.28

Database version: 1182

Windows 5.1.2600 Service Pack 2

9/20/2008 4:21:54 PM

mbam-log-2008-09-20 (16-21-54).txt

Scan type: Quick Scan

Objects scanned: 41921

Time elapsed: 12 minute(s), 35 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Here are results from PandaScan, how can I fix these?

;*******************************************************************************

********************************************************************************

*

*******************

ANALYSIS: 2008-09-20 17:55:28

PROTECTIONS: 1

MALWARE: 15

SUSPECTS: 0

;*******************************************************************************

********************************************************************************

*

*******************

PROTECTIONS

Description Version Active Updated

;===============================================================================

================================================================================

=

===================

AVG 7.5.526 7.5.526 Yes Yes

;===============================================================================

================================================================================

=

===================

MALWARE

Id Description Type Active Severity Disinfectable Disinfected Location

;===============================================================================

================================================================================

=

===================

00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@atdmt[2].txt

00145405 Cookie/RealMedia TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@247realmedia[1].txt

00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@tribalfusion[2].txt

00168048 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@perf.overture[1].txt

00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@serving-sys[1].txt

00168093 Cookie/Serving-sys TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@bs.serving-sys[1].txt

00169190 Cookie/Advertising TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@advertising[2].txt

00170495 Cookie/PointRoll TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@ads.pointroll[1].txt

00170554 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@overture[1].txt

00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@questionmarket[1].txt

00187950 Cookie/bravenetA TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@bravenet[1].txt

00207338 Cookie/Target TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@target[1].txt

00286732 Cookie/Cgi-bin TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@www3.addfreestats[1].txt

00293517 Cookie/AdDynamix TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@ads.addynamix[1].txt

02908816 Cookie/Starware TrackingCookie No 0 Yes No C:\Documents and Settings\cathy\Cookies\cathy@h.starware[2].txt

;===============================================================================

================================================================================

=

===================

SUSPECTS

Sent Location c

;===============================================================================

================================================================================

=

===================

;===============================================================================

================================================================================

=

===================

VULNERABILITIES

Id Severity Description c

;===============================================================================

================================================================================

=

===================

120823 MEDIUM MS06-030 c

93454 MEDIUM MS05-049 c

;===============================================================================

================================================================================

=

===================

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Here is Hijack this log

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 6:01:27 PM, on 9/20/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\ibmpmsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\tp4mon.exe

C:\WINDOWS\AGRSMMSG.exe

C:\PROGRA~1\Grisoft\AVG7\avgcc.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Messenger\msmsgs.exe

C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

C:\PROGRA~1\Grisoft\AVG7\avgemc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/accounts/ServiceLogi...che=2&hl=en

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP

O4 - HKLM\..\RunOnce: [spybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe

O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe

--

End of file - 5070 bytes

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All Panda sees is tracking cookies. Clean the cookies out they are gone. I would get rid of AVG and get a better antivirus like Avira from Antivir or Avast, Kaspersky's. Probably turn off TeaTimer if they don't know how to use it it will drive them nuts. Do some regular maintenance. Disk error check and defrag a safe reg cleaner like EasyCleaner.... do not use Duplicate file remover. Some Windows files are meant to be duplicated.

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  • 2 weeks later...
  • Root Admin

Okay thank you for the status update.

Since this issue is resolved I will close the thread to prevent others from posting into it. If you need assistance please start your own topic and someone will be happy to assist you.

The fixes and advice in this thread are for this machine only. Do not apply to your machine unless you
Fully Understand

how these programs work and what you're doing. Please start a thread of your own and someone will be happy to help you, just follow the Pre-Hijackthis instructions found here before posting
Pre- HJT Post Instructions

Also don't forget that we offer
FREE
assistance with General PC questions and repair here
PC Help

If you're pleased with the product
Malwarebytes
and the service provided you, please let your friends, family, and co-workers know.
http://www.malwarebytes.org

.

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