No icon image

[Tall Man]

first post.. wew!

i just purchased Malwarebytes yesterday, and when i restarted my computer, there was no icon image.

its just a white peice of paper with a white and blue folder in it. can i add the malwarebytes icon to the program?

i have never had this problem before, and am not sure of how to fix it.

thank you for your time

[Tall Man]

first post.. wew!

i just purchased Malwarebytes yesterday, and when i restarted my computer, there was no icon image.

its just a white peice of paper with a white and blue folder in it. can i add the malwarebytes icon to the program?

i have never had this problem before, and am not sure of how to fix it.

thank you for your time

not sure how to edit. sorry.

i thought i would add a pic of what i mean

[Haider]

Hello Tall Man:

Please provide following details, someone will help you:

1. OS version
   
2. Installed Security Product(s) including Firewall
   
3. MBAM version (current 1.46)
   
4. Definition version (current 4739)
   

[Tall Man]

Hello Tall Man:

Please provide following details, someone will help you:

1. OS version
   
2. Installed Security Product(s) including Firewall
   
3. MBAM version (current 1.46)
   
4. Definition version (current 4739)
   

Hi,

i am using windows 7 home premium 64 bit

umm im using malwarebytes and microsoft security essentials

yeah i update the software everyday, so currently its database version:4739 and fingerprints loaded 280036.

[Haider]

Hello Tall Man:

Please add following exclusions in MSE for MBAM

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

You didn't mention about firewall, if you are using third-party software based firewall then you also have to exclude MBAM.EXE from it

As far icon is concerned we will let you know later

Should you have any other question(s) please post back using button

[daledoc1]

This happened to me last week for no apparent reason on a system with no new changes or software/hardware installs.

MBAM had been running fine since the original install (full permissions, etc).

It happened after a routine power up and routine KIS2011 database update (which may have been a coincidence).

http://forums.malwarebytes.org/index.php?s...mp;#entry317682

It affected 2 programs, MBAM and IoBit SmartDefrag. Neither program was running when it happened (I do not have MBAM configured to run at Windows startup).

For MBAM I was able to resolve it by right-clicking on the "generic" shortcut > properties > change icon and pointing it back to the original source EXE file.

It also worked once for the other icon, but then it reverted back to "generic".

Since it's a program I use rarely, I just deleted this particular shortcut.

The program (and it's "generic" shortcut icon) still work(ed) fine.

And the system tray icons for both programs were normal, even when the desktop shortcut icons were not.

Weird.

I found a fix here:

http://www.sevenforums.com/performance-mai...oncache-db.html

http://www.sevenforums.com/tutorials/49819...he-rebuild.html

But I didn't bother to try it yet since it's only a "cosmetic" problem, since the icon for MBAM is "normal" now, and since I didn't want to risk solving 1 issue and creating another....

Please let me know if you try the fix (either the BAT file or the manual steps to rebuild the iconcache) and let us know if it works....

Thanks!

daledoc1

PS Uninstalling/reinstalling SmartDefrag did NOT resolve the issue. Hence, I didn't bother to uninstall/cleanup/reinstall MBAM at that time b/c it's a bit "involved". A new build of KIS2011 is due out in a few weeks, which will require uninstalling MBAM before the upgrade. So, I am waiting until then. And, just to reiterate: both programs are working fine, so it's just a cosmetic problem for now.

[Haider]

Hello Tall Man:

I would suggest to follow This Fix by our forum Administrator in Post #7

Should you have any other question(s) please post back using button

[daledoc1]

@ Haider:

Yes, as I mentioned in my reply, that did seem to work -- "permanently" for the MBAM icon (but only temporarily for the other one, inexplicably).

It is certainly the easiest way to go, if it works.

Still unclear WHY this is happening, though.

It appears to be a Windows thing, rather than something specific to the programs involved.

@ Tall Man:

Please do let us know how it works out!

Thanks,

daledoc1

[Tall Man]

This happened to me last week for no apparent reason on a system with no new changes or software/hardware installs.

MBAM had been running fine since the original install (full permissions, etc).

It happened after a routine power up and routine KIS2011 database update (which may have been a coincidence).

http://forums.malwarebytes.org/index.php?s...mp;#entry317682

It affected 2 programs, MBAM and IoBit SmartDefrag. Neither program was running when it happened (I do not have MBAM configured to run at Windows startup).

For MBAM I was able to resolve it by right-clicking on the "generic" shortcut > properties > change icon and pointing it back to the original source EXE file.

It also worked once for the other icon, but then it reverted back to "generic".

Since it's a program I use rarely, I just deleted this particular shortcut.

The program (and it's "generic" shortcut icon) still work(ed) fine.

And the system tray icons for both programs were normal, even when the desktop shortcut icons were not.

Weird.

I found a fix here:

http://www.sevenforums.com/performance-mai...oncache-db.html

http://www.sevenforums.com/tutorials/49819...he-rebuild.html

But I didn't bother to try it yet since it's only a "cosmetic" problem, since the icon for MBAM is "normal" now, and since I didn't want to risk solving 1 issue and creating another....

Please let me know if you try the fix (either the BAT file or the manual steps to rebuild the iconcache) and let us know if it works....

Thanks!

daledoc1

PS Uninstalling/reinstalling SmartDefrag did NOT resolve the issue. Hence, I didn't bother to uninstall/cleanup/reinstall MBAM at that time b/c it's a bit "involved". A new build of KIS2011 is due out in a few weeks, which will require uninstalling MBAM before the upgrade. So, I am waiting until then. And, just to reiterate: both programs are working fine, so it's just a cosmetic problem for now.

thanks i downloaded one of the files on those forums u posted. i tell u... IT WORKED!. i have no idea what it did, but it worked. thank you so much..

this is an awesome welcome to this site, and will be on here very often.

thanks mate for your help. couldnt have done it without you.

cheers

cam

[daledoc1]

Did you try Advanced Setup's fix first?

Or did you go straight to the fix at the other forum -- and, if so, it sounds as though you ran the batch file, rather than doing it manually?

Thanks for letting us know,

daledoc1

[Tall Man]

Hello Tall Man:

I would suggest to follow This Fix by our forum Administrator in Post #7

Should you have any other question(s) please post back using button

hey

i have another question.

i used to be using trend micro and did not worry about firewalls and security systems, but now. i have malwarebytes and microsoft security essentials.

is there any other software, preferably free that you could recommend me, im not sure what im looking for, but i only downloaded microsoft security essentials because i read on this forum that this was the combo that many people use.

o and thanks for your help on the previous question.

[daledoc1]

So, please tell us: which fix did you use, please -- the "change icon" fix suggested here by the forum moderator in the post #7 of the link Haider provided, OR the batch file from the other forum, OR the manual steps to rebuild the icon cache from the other forum??

(We can all learn from your experiences.)

As for your other question -- it sounds like you need a firewall.

However,

1) If you use the SEARCH box here at the boards, I think you will find many recent/current threads on this topic. Many of the members and moderators have a list of good, compatible firewalls (some free, some not).

2) I can't really help you much there, since I use paid security suites (currently KIS2011 and Webroot ISE; previously McAfee & (years ago, on XP) Norton).

and

3) It's probably best if you start a new thread on this new topic.

Regards,

daledoc1

[noknojon]

Deleted by noknojon due to wrong hyper link

Section I of the FAQ gives a bit more detail and a few pictures to follow for MSE anti virus -

Thank You -

[Haider]

Hello Tall Man:

Glad to know your issue is fixed. If you are using a router for Internet, most likely it should have a built-in firewall, my personal opinion is following should work:

1. Completely patched system

[Tall Man]

So, please tell us: which fix did you use, please -- the "change icon" fix suggested here by the forum moderator in the post #7 of the link Haider provided, OR the batch file from the other forum, OR the manual steps to rebuild the icon cache from the other forum??

(We can all learn from your experiences.)

As for your other question -- it sounds like you need a firewall.

However,

1) If you use the SEARCH box here at the boards, I think you will find many recent/current threads on this topic. Many of the members and moderators have a list of good, compatible firewalls (some free, some not).

2) I can't really help you much there, since I use paid security suites (currently KIS2011 and Webroot ISE; previously McAfee & (years ago, on XP) Norton).

and

3) It's probably best if you start a new thread on this new topic.

Regards,

daledoc1

hey i first tried the change icon fix, but it did not work. so i clicked the second link you posed and took me to : http://www.sevenforums.com/tutorials/49819...he-rebuild.html

and downloaded the rebuild icon cache. it restarted my computer. and it all works now.

i have no idea what it did, but it works.

thanks man will do!

[daledoc1]

>>>thanks man will do!<<<

"woman"....

(I guess the pink collar in my avatar isn't all that obvious ).

thanks for letting us know - glad you are all fixed, and thanks to the other members for their expert assistance,

daledoc1

[Tall Man]

>>>thanks man will do!<<<

"woman"....

(I guess the pink collar in my avatar isn't all that obvious ).

thanks for letting us know - glad you are all fixed, and thanks to the other members for their expert assistance,

daledoc1

lol my bad.

to be honest, i didnt even see the collar on the dog, untill u mentioned it lol. u mite wanna add flowers and stuff around the edges to make it more obvious.

cheers peeps