Malwarebytes won't upate

[blackredstart]

Hi,

Malwarebytes has always worked fine and updated ok on my systme but I think i'm infected by virus which has stopped it updating.

I followed your diagnostic tests from a previous post and had the following results, can you help? Many thanks.

Traceroute Malwarebytes CDN version 1.5

03/10/2010

19:25:12.54

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [87.248.210.254]over a maximum of 30 hops: 1 4 ms 7 ms 2 ms www.routerlogin.com [192.168.0.1] 2 29 ms 27 ms 30 ms cr1.sdprtsl.uk.easynet.net [87.87.251.187] 3 28 ms 28 ms 29 ms 80.238.36.97 4 32 ms 28 ms 28 ms te0-0-0-7.er11.thlon.ov.easynet.net [89.200.131.1] 5 27 ms 72 ms 27 ms tge11-3.fr4.lon.llnw.net [87.248.208.161] 6 34 ms 31 ms 29 ms ve6.fr3.lon2.llnw.net [68.142.88.222] 7 39 ms 29 ms 29 ms cdn-87-248-210-254.lon.llnw.net [87.248.210.254] Trace complete.

DNS Info

Server: www.routerlogin.com

Address: 192.168.0.1

Name: ne1.wpc.edgecastcdn.net

Address: 93.184.221.133

Aliases: data-cdn.mbamupdates.com, wpc.1d00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [87.248.210.253]over a maximum of 30 hops: 1 2 ms 4 ms 8 ms www.routerlogin.com [192.168.0.1] 2 32 ms 29 ms 29 ms cr1.sdprtsl.uk.easynet.net [87.87.251.187] 3 25 ms 23 ms 23 ms 80.238.36.97 4 28 ms 27 ms 30 ms ip-89-200-131-85.ov.easynet.net [89.200.131.85] 5 31 ms 40 ms 27 ms tge11-3.fr4.lon.llnw.net [87.248.208.161] 6 35 ms 30 ms 56 ms tge2-2.fr3.lon.llnw.net [69.28.171.137] 7 26 ms 29 ms 30 ms cdn-87-248-210-253.lon.llnw.net [87.248.210.253] Trace complete.

DNS Info

Server: www.routerlogin.com

Address: 192.168.0.1

Name: mwbyte.vo.llnwd.net

Addresses: 87.248.210.253, 87.248.210.254

Aliases: llnw.data-cdn.mbamupdates.com

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [93.184.221.133]over a maximum of 30 hops: 1 3 ms 2 ms 2 ms www.routerlogin.com [192.168.0.1] 2 33 ms 29 ms 29 ms cr1.sdprtsl.uk.easynet.net [87.87.251.187] 3 24 ms 23 ms 26 ms 80.238.36.97 4 27 ms 30 ms 27 ms ip-89-200-131-89.ov.easynet.net [89.200.131.89] 5 27 ms 29 ms 30 ms 195.66.224.62 6 31 ms 27 ms 30 ms 93.184.221.133 Trace complete.

DNS Info

Server: www.routerlogin.com

Address: 192.168.0.1

Name: ne1.wpc.edgecastcdn.net

Address: 93.184.221.133

Aliases: edge.data-cdn.mbamupdates.com, wpc.1D00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Finished at: 19:25:34.01

[noknojon]

Hi -

Try this item - Your router is being redirected - Post back if it will not fix the problem -

• 1. Very important: First disconnect your computer from the internet. (Log Off)
  2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
  3. Reset the IP/DNS settings of your interent connection:
  

Download this Microsoft Item and follow its directions
4. Flush the DNS cache:
Click the Start logo in the bottom left corner of the screen
Click on Run or Windows Key+R
In the command window copy/paste the following:

ipconfig /flushdns

Then hit enter.
Exit the command window.

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet and try to update -

[blackredstart]

Hi -

Try this item - Your router is being redirected - Post back if it will not fix the problem -

• 1. Very important: First disconnect your computer from the internet. (Log Off)
  2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
  3. Reset the IP/DNS settings of your interent connection:
  

Download this Microsoft Item and follow its directions
4. Flush the DNS cache:
Click the Start logo in the bottom left corner of the screen
Click on Run or Windows Key+R
In the command window copy/paste the following:

ipconfig /flushdns

Then hit enter.
Exit the command window.

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet and try to update -

Thanks for that, I've followed your instructions but unfortunately I still can't update Malware. When I tried to run Malware it comes up with a message saying Error, Malwarebytes is infected (0,7).

I've run other virus programmes in safe mode but as soon as I run XP in normal mode the virus begins many processes with names like ezprint.exe which makes it almost impossible to do anything.

[Haider]

Hello blackredstart:

Sorry to hear that you are having problem with MBAM. Please provide following details, someone will help you:

1. Installed Security Product(s) including Firewall
   
2. MBAM version (current 1.46)
   
3. Definition version (current 4746)
   

As an alternate you may want to try a fresh install. Please do the following in the same sequence

If you have registered version then have the ID/KEY from the system handy, You should also have an email from Cleverbridge with your ID/KEY purchase information

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs from the Control Panel
   
2. Restart your computer (very important)
   
3. Download and run mbam-clean.exe
   
4. Restart your computer (very important)
   
5. Download a fresh copy from here
   
6. Disable AV temporarily. Then install MBAM from the newly downloaded copy after completion it will automatically open update window, please allow (current 4746)
   
7. Register it with the ID/KEY (in case of registered version)
   
8. Enable AV ensuring all recommended exclusions are still in place
   

If you are using a third-party software based firewall then allow mbam.exe

Should you have any other question(s) please post back using button

If this doesn't work then please read and follow the instructions in I'm infected - What do I do now? An Expert will assist you in removal process

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org