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MBAM_ERROR_LOAD_DATABASE (0, 5)


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Running Windows 7 on a 6 week old Toshiba Satellite laptop. Had ClickPotato, successfully uninstalled with HijackThis, but I think I deleted something else in the process. I uninstalled firefox and chrome, cannot reinstall either one, not recognized as 7 compatible (even though they are).

Either I've got more than ClickPotato, or I went overboard on HT, but I can't install anything.

Malwarebytes gets the furthest, it installs, but downloading the updates after the install, I get the above error message.

PLEASE HELP !!!

Thanks for anything anyone can suggest.

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Hello Archiater: :welcome:

Sorry to hear that your system is infected. Please read and follow the instructions in I'm infected - What do I do now? An Expert will assist you in removal process. Should you have any other question(s) please post back using MXyBj.png button

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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Hi -

Please follow the instructions above from Haider -

I have a laptop the same (about 6 weeks old also) and I would send it directly to the Malware Removal area as per Haiders instructions -

From what I have read , if Malwarebytes cannot remove it then an expert is required to diagnose and remove the program -

Thank You -

ClickPotato is an annoying adware targeting cinema lovers. Click Potato spreads via deceptive ads that offer watching the latest movies
This seems to be the only way to install/update Malwarebytes with an MBAM_ERROR_LOAD_DATABASE (0, 5), message -

Show Hidden Files and Folders in Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Computer
  • Press the Alt key on your keyboard and click on Tools
  • Select Folder Options
  • Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Computer
  • Press the Alt key on your keyboard and click on Tools
  • Select Folder Options
  • Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK

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