Can't Update

[cakins]

When I try to update the program I get the following error message:

MBAM_ERROR_UPDATING(12007,0, WinHttpSendRequest)

Any advise?

Thanks,

[yardbird]

Greetings!

If you still have problems please follow these steps -

Here are some steps to diagnose update issues:

Step 1

First - Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

This should be less than 4734

Step 2

Next - Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

Thank You -

[corinne_e]

Hello, I am having the same problem. When I click on the link in step one it tells me internet explorer cannot find the page.

Here is the info from step 2:

Traceroute Malwarebytes CDN version 1.5

Tue 10/05/2010

9:19:21.56

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Unable to resolve target system name data-cdn.mbamupdates.com.

DNS Info

DNS request timed out.

timeout was 2 seconds.

Server: UnKnown

Address: 213.109.67.169

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Unable to resolve target system name llnw.data-cdn.mbamupdates.com.

DNS Info

DNS request timed out.

timeout was 2 seconds.

Server: UnKnown

Address: 213.109.67.169

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Unable to resolve target system name edge.data-cdn.mbamupdates.com.

DNS Info

DNS request timed out.

timeout was 2 seconds.

DNS request timed out.

timeout was 2 seconds.

Server: UnKnown

Address: 213.109.67.169

DNS request timed out.

timeout was 2 seconds.

============================================================

Finished at: 9:19:36.78

Step 3 mbam.exe does not show up on the list.

Thank you for your help

[Haider]

Hello corinne_e:

Clearly you have DNS issue. Please provide following details, someone will help you:

1. OS version
   
2. Installed Security Product(s) including Firewall
   
3. MBAM version (current 1.46)
   
4. Definition version (current 4747)
   

Are you using a router for Internet Connection?

It is advisable that you start your own thread in order to avoid any mix-up. Should you have any other question(s) please post back using button

[Firefox]

@ corinne_e

That traceroute log shows a DNS issue, and it's possible that your DNS settings have been hijacked.

Try this - It is general solution that works most times -

You may want to copy/paste this to notepad as you will disconnect from the Internet for a while -

1. Very important: First disconnect your computer from the Internet. Just Log Off- while you reset the router -

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

• NOTE: To help prevent the router from getting hijacked again, make sure you change the default password to the router and also secure your wireless connection.
  

3. Reset the IP/DNS settings of your Internet connection:

Download this Microsoft Item

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run or press Windows Logo+R
  
• In the command window copy/paste the following:
  

  ipconfig /flushdns

  
  

• Then hit enter and a black box will flash .
  
• Exit the command window.
  

Thank You -