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Problem Installing Malwarebytes


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I installed malwarebytes then restarted my computer after my computer sarted I could not open any program and would freeze So I had to restart my computer but still the same So finally I restored my computer to another point and it worked again!!:lol:

Anyone knows how can I install the program without this happening?? :welcome:

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Tell us your AV program -- so we can give you a list of Malwarebytes files for your AV to exclude Also, let us know if your AV program is up to date and what are the results of the current scan? If you went back you might have an old version & outdated version of Malwarebytes... so give us an answer to the above.

Then follow these instructions:

Please do the following to see if it resolves the issue: Post back and let us know please

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

  • Click on the Start button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask us and we will explain how to do it.

Thank You

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