Anti-Malware update BSOD

[Spudomatic]

Hello,

I recently used my registered copy of Anti-Malware to remove "Malware Doctor" from my PC. All seemed to go just fine, but everytime I tried to update Anti-Malware, I get a blue screen just after I hit about 54% of the update being downloaded. I uninstalled Anti-Malware, then rebooted, then ran mbam-clean.exe, rebooted, then reinstalled and I still get the same BSOD when I try to update. One thing I did see in the BSOD was mention of a file, "hnlzuv.sys" which I can't find any info about online. I ran RootRepeal to see if it would spot this file and it does see it, locked to the Windows API. I'm not sure if this is a TDL2 driver or what since I can't find any info about hnlzuv.sys. I'd just like to be able to update my Anti-Malware so I know I'm getting up-to-date protection. Can anyone help me?

Thanks!

-Spud

[yardbird]

Hi Spud Welcome to Malwarebytes! I'd like to send you to the Malware Removal Forum, Let them see if you have an infection, instructions below:

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  
• Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

[Spudomatic]

Thanks, sorry if I posted in the wrong spot. I'll post in the removal forum....

-Spud

Hi Spud Welcome to Malwarebytes! I'd like to send you to the Malware Removal Forum, Let them see if you have an infection, instructions below:

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  
• Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

[yardbird]

no its ok this is the place to start, Malware Doctor you don't want, & the instructions above they will get it off your pc.. good luck... regards...