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Malwarebytes stuck in a loop


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Hi, I have a problem.

My specifications are Windows XP Ultimate, Service Pack 3

Malwarebytes quick scan is going in loops. I do not know anything about computers. The problem is that it goes like administrators/administrators/administrators/All users. and it goes in loops. If you need a picture, you need to teach me how.

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No that was an error on my part, I was looking at View New Posts and you already posted in the HJK forum, so I removed my post. Tell me what AV program you are using so we can see what we can to to get you back running?

EDIT: There are files that Malwarebytes has that have to be excluded in your Anti-Virus program... It helps if we know the name of the Anti-Virus you have!

If you think you have an infection? tell me what other issues, besides what you posted on top...

EDIT 2 Post back and someone will help you.. regards..

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To-be-released operating system to go with the upcoming IE9. Short name for it: XP SP4 :welcome:

Then what am I looking at here?

Windows XP Ultimate Edition is a custom Windows XP Professional Edition that includes several software integrated as components that in my point of view should of have always been part of windows.

This is not an official release from Microsoft, came out in 2005

http://www.winxpu.info/ let me know, I had to search for it...

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To-be-released operating system to go with the upcoming IE9. Short name for it: XP SP4 :welcome:

I doubt it would be XP SP4 :lol:

What I see

January 2010 - Release 4.7

- Integrated more Windows Updates

- Nero InCD Auto-Format turned off by default

- Added 8 new Dreamscene Wallpapers

- Updated Remote Desktop Client to version 7

- Updated AVG (Major update to version 9)

- Updated Firefox

- Updated Flash plugin

- Updated CCleaner

- Updated Java

http://www.winxpu.info/changes.asp

It will not be part of my XP Pro system. ;)

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I found Ultimate in XP on a search, two questions, 1. Is Malwarebytes stuck in a loop on a quick scan. And when was the last time you did an avira antivirus scan and was it clean. Please post back with your answers..

EDIT PS: are you the Administrator of the computer... or a guest? Or do you have total control? ....regards....

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I found Ultimate in XP on a search, two questions, 1. Is Malwarebytes stuck in a loop on a quick scan. And when was the last time you did an avira antivirus scan and was it clean. Please post back with your answers..

EDIT PS: are you the Administrator of the computer... or a guest? Or do you have total control? ....regards....

Okay first question to answer.

1. yes it is stuck on a quick scan

- only stuck on a administrator account

-not stuck if on a limited account

2. last scan of avira is Friday, October 01, 2010 17:23 that stated the computer was clean.

3. i mainly use a limited account for daily life on computer, but when i scan for viruses i switch to an admin account.

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OK remove the program with the clean tool, and reinstall it... instructions here:

Please do the following to see if it resolves the issue: Post back and let us know please

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

  • Click on the Start button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask us and we will explain how to do it.

Thank You

Post back with your results and someone will be here to help you. regards

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OK remove the program with the clean tool, and reinstall it... instructions here:

Please do the following to see if it resolves the issue: Post back and let us know please

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

  • Click on the Start button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask us and we will explain how to do it.

Thank You

Post back with your results and someone will be here to help you. regards

Should i be using an administrators account or limited? If limited, i can't update.

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Thank you Firefox! Thats what I missed.... Please only use the program, almost any security program when your in Administrator, Limited or Guest, some programs go hay-wire :welcome: post back with how your running.. and make sure you the administrator regards....

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