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Everytime I try to connect to some specifics web pages Mozilla Firefox is redirected to a blank page searching for www.google-analytics.com. I installed MBAM on my laptop (window 7) but I wasn't able to update it becouse of this error: MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest).

Please help me.

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Here are some steps to diagnose update issues:

Step 1

First - Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

This should be less than 4734

Step 2

Next - Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

Thank You -

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Thanks Yardbird,

Step1

When I click the above link it open a page with error loadin page "unable to connect the server"

Step2

this is the traceroute log:

Traceroute Malwarebytes CDN version 1.5

02/10/2010

23:50:44,73

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Impossibile risolvere il nome del sistema di destinazione (impossible to solve the destination system name) data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.65.137

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Impossibile risolvere il nome del sistema di destinazione (impossible to solve the destination system name) llnw.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.65.137

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Impossibile risolvere il nome del sistema di destinazione (impossible to solve the destination system name) edge.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.65.137

============================================================

Finished at: 23:50:48,83

Step 3

When I start the MBAM update no mbam.exe is showwn up in the list.

THANK YOU

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Hi -

You have a redirect problem that is most likely due to your router - Try this fix first -

  • 1. Very important: First disconnect your computer from the internet. (Log off)
    2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
    3. Reset the IP/DNS settings of your interent connection:
Download this Microsoft Item and follow its directions
4. Flush the DNS cache:
Click the Start logo in the bottom left corner of the screen
Click on Run or Windows Key+R
In the command window copy/paste the following:
ipconfig /flushdns


Then hit enter.
Exit the command window.

Thank You -

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Hi -

You have a redirect problem that is most likely due to your router - Try this fix first -

  • 1. Very important: First disconnect your computer from the internet. (Log off)
    2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
    3. Reset the IP/DNS settings of your interent connection:
Download this Microsoft Item and follow its directions
4. Flush the DNS cache:
Click the Start logo in the bottom left corner of the screen
Click on Run or Windows Key+R
In the command window copy/paste the following:
ipconfig /flushdns


Then hit enter.
Exit the command window.

Thank You -

noknojon,

I tried the procedure you suggested but I didn't solve the problem. It still redirect to www.google-analytics.com.

Thanks

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there maybe an infection, follow the instructions please

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

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there maybe an infection, follow the instructions please

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

THANKS A LOT

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