MBAM Will Not Run

[Terranaut]

Hi

When trying to run MBAM I get Vbaccelerator Run-time Error 0 and MBAM Run-time error 440. HiJackThis log attached:

hijackthis.log

Any suggestions welcomed. Thank you

[Gammo]

Hi,

I don't think this is malware related, but lets take a close look.

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• Check the box that says Scan All Users.
  
• Download the following file scan.txt to your Desktop. Click here to download it. You may need to right click on it and select "Save"
  
• Double click inside the Custom Scan box at the bottom
  
• A window will appear saying "Click Ok to load a custom scan from a file or Cancel to cancel"
  
• Click the Ok button and navigate to the file scan.txt which we just saved to your desktop
  
• Select scan.txt and click Open. Writing will now appear under the Custom Scan box
  
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic
    

[Terranaut]

Hi, thanks for your response. Tried pasting the file contents but the resulting post was too long! Am therefore uploading the files as attachments.

OTL.Txt

Extras.Txt

[Gammo]

Hi,

Now I'm quite sure your problem is not malware related. I suggest you start a new topic in the General Malwarebytes' Anti-Malware Forum.

A bit of cleanup for you:

• Download OTC to your desktop and run it
  
• A list of tool components used in the Cleanup of malware will be downloaded.
  
• If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  
• Click Yes to begin the Cleanup process and remove these components, including this application.
  
• You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
  

I'll ask a moderator to close this topic.

[Terranaut]

Thanks. Should I resend the HijackThis file?

[Gammo]

No, HijackThis logs are for malware removal only.