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scan files and receive application error message


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The problem is when i scan the selected files,

first file scan error says [ The instruction at "0x1001fffe"referenced memory at "0x1005bae0".The memory could not be "read". ]

second file scan error says [ The instruction at "0x1001fffe"referenced memory at "0x1005bad8".The memory could not be "read". ]

Anyone know how to edit the post ?

And how to delete the file attachments you upload in the other post ?

The upload of error file is fail,i will upload later.

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I believe you have an infection. A trojan called Troj_GEN.r26C2IP you may want to go to the Malware Removal Forum where they will check you out.

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

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Can you run an overall "quick" scan instead of scaning the selected files. Does that work? (edit feature comes after 50 posts)

My harddisk have 2 partition , C:(system partition) and D: .

The error file are store in D: , the quick scan only scan the system partition , so i use the full scan and scan D: , the results is same - error .

And i try copy the file to C: , and use the right click context menu to scan the file , same - error .

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Hello castle:

First: do what yardbird has mentioned in Post #4

Second: You maybe able to correct problem by providing following details, someone will help you:

  1. OS version with system locale I believe it's Japanese
  2. Installed Security Product(s) including Firewall
  3. MBAM version (current 1.46)
  4. Definition version (current 4721)

Please do one more attempt of scanning with (Heuristics Shuriken Disabled) after definition update

  1. Click on Settings
  2. Click on Scanner Settings
  3. Uncheck Enable advanced heuristics engine (Heuristics Shuriken)

Third: Please follow Post #5 by yardbird

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Hi -

Time zone of the board is Pacific (West) USA - This is due to the company location -

Your time is automatically adjusted if you add your location when you fill out the Login Application -

It is about 4.50PM , September 30 / Board Time - My local in Australia shows on the board as 7.50 AM October 1 -

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