Application Errors

[tcyca]

MBAM 1.46 Free Edition

Windows XP SP3 Traditional Chinese Edition

Comodo Internet Security Premium 5.0.162636.1135

1. MBAM_ERROR_ADD_TO_RESULTS (0,6) during Enumerating registry objects prior to scan for both quick and full scans.

2. Can't complete full scan; one error text log attached.

Two Event logs for diagnosis:

????: ??

????: Application Error

??????: ?

?????: 1000

??: 30/9/2010

??: 13:30:51

???: N/A

??: BRIAN-E78C90716

??:

??????? mbam.exe??? 1.46.0.1?????? mbam.dll??? 1.46.0.0????? 0x0001fffe?

?? http://go.microsoft.com/fwlink/events.asp ??????????????????

??:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 6d 62 61 ure mba

0018: 6d 2e 65 78 65 20 31 2e m.exe 1.

0020: 34 36 2e 30 2e 31 20 69 46.0.1 i

0028: 6e 20 6d 62 61 6d 2e 64 n mbam.d

0030: 6c 6c 20 31 2e 34 36 2e ll 1.46.

0038: 30 2e 30 20 61 74 20 6f 0.0 at o

0040: 66 66 73 65 74 20 30 30 ffset 00

0048: 30 31 66 66 66 65 0d 0a 01fffe..

????: ??

????: Application Error

??????: ?

?????: 1001

??: 30/9/2010

??: 13:32:40

???: N/A

??: BRIAN-E78C90716

??:

???? 1982330304?

?? http://go.microsoft.com/fwlink/events.asp ??????????????????

??:

0000: 42 75 63 6b 65 74 3a 20 Bucket:

0008: 31 39 38 32 33 33 30 33 19823303

0010: 30 34 0d 0a 04..

76b8_appcompat.txt

[noknojon]

Hi -

Please exclude the following files from your antivirus:

There is a known issue with Comodo , but this may solve it -

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

Also , open the program , click on settings tab > Scanner settings and untick the bottom item (Enable advanced heuristics engine) -

Thank You -

[Firefox]

Here's a temporary workaround that exile360 has been able to verify to resolve the problem until a permanent fix has been implemented:

Make COMODO Internet Security (CIS) v5 Work with Malwarebytes' Anti-Malware's Protection Module:

• Open Malwarebytes' Anti-Malware and click on the Protection tab
  
• Uncheck Start protection module with Windows.
  
• Restart your computer
  
• Open COMODO Internet Security and click on the Defense+ button
  
• Click on Defense+ Settings
  
• Check the box next to Deactivate the Defense+ permanently (Requires a system restart)
  
• Click Yes when prompted to restart your computer
  
• After your computer restarts, open Malwarebytes' Anti-Malware and click on the Protection tab
  
• Check the box next to Enable protection module.
  
• Check the box next to Start protection module with Windows.
  
• Restart your of your computer to verify that mbamservice.exe is now running without using excessive amounts of CPU when the system is idle
  

[tcyca]

Thanks for the workaround, noknojon. really appreciate your help. The complete scan is able to finish, but the error message "MBAM_ERROR_ADD_TO_RESULTS (0,6)" still persists whenever at the beginning of both quick and full scans.

Thanks for the tip, Firefox. I only use MBAM free edition so no real-time protection. In addition, I would not sacrifice the powerful security of CIS D+ for MBAM real-time protection.

[Firefox]

If you are still having the issue, lets try a clean install of MBAM....

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.