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No way to remove advertisement pop-up


Windward

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When I go to a site such as Amazon and search for something, a small pop-up window advertisement appears in the bottom right hand corner of my screen advertising the thing I am looking for. But there is no way to close out or move the pop-up without closing out IE.

I called Amazon and they told me it must be adware.

I have scanned my computer with Malwarebytes 1.46 and it finds nothing. I've set my pop-up blocker to maximum with no luck.

I am running Windows XP and am using IE 8.0.

Does anyone else have this problem?

Thanks for any help!

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Hello ,

And :) My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the Quick Scan button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop

  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop

Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

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Thanks for your help. It is appreciated. The reports were too large (at least that is what the preview said twice) so I am attaching 2 of them.

Aloha,

Jim

*********

RkU Version: 3.8.388.590, Type LE (SR2)

==============================================

OS Name: Windows XP

Version 5.1.2600 (Service Pack 3)

Number of processors #2

==============================================

>Drivers

==============================================

0xB926D000 C:\WINDOWS\system32\drivers\RtkHDAud.sys 4083712 bytes (Realtek Semiconductor Corp., Realtek® High Definition Audio Function Driver)

0xBF0D0000 C:\WINDOWS\System32\ati3duag.dll 2695168 bytes (ATI Technologies Inc. , ati3duag.dll)

0x804D7000 C:\WINDOWS\system32\ntkrnlpa.exe 2150400 bytes (Microsoft Corporation, NT Kernel & System)

0x804D7000 PnpManager 2150400 bytes

0x804D7000 RAW 2150400 bytes

0x804D7000 WMIxWDM 2150400 bytes

0xBF800000 Win32k 1855488 bytes

0xBF800000 C:\WINDOWS\System32\win32k.sys 1855488 bytes (Microsoft Corporation, Multi-User Win32 Driver)

0xB99BA000 C:\WINDOWS\system32\DRIVERS\ati2mtag.sys 1601536 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Miniport Driver)

0xBF362000 C:\WINDOWS\System32\ativvaxx.dll 1409024 bytes (ATI Technologies Inc. , Radeon Video Acceleration Universal Driver)

0xB97EF000 C:\WINDOWS\system32\DRIVERS\AGRSM.sys 1269760 bytes (Agere Systems, SoftModem Device Driver)

0xB9DE3000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)

0xACE97000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)

0xB9D4B000 timntr.sys 438272 bytes (Acronis, Acronis True Image Backup Archive Explorer)

0xB9948000 C:\WINDOWS\system32\drivers\hcw18bda.sys 385024 bytes (Hauppauge Computer Works, Inc, Cx418 Raptor Driver)

0xB9652000 C:\WINDOWS\system32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)

0xAD0AD000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)

0xB9CF2000 tdrpman.sys 364544 bytes (Acronis, Acronis Try&Decide and Restore Points Volume Filter Driver)

0xABF25000 C:\WINDOWS\system32\DRIVERS\srv.sys 356352 bytes (Microsoft Corporation, Server driver)

0xBFFA0000 C:\WINDOWS\System32\ATMFD.DLL 286720 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver)

0xBF055000 C:\WINDOWS\System32\ati2cqag.dll 282624 bytes (ATI Technologies Inc., Central Memory Manager / Queue Server Module)

0xBF012000 C:\WINDOWS\System32\ati2dvag.dll 274432 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Display Driver)

0xAB92C000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)

0xACFF9000 C:\WINDOWS\System32\Drivers\SYMTDI.SYS 262144 bytes (Symantec Corporation, Network Dispatch Driver)

0xB96B0000 C:\WINDOWS\System32\Drivers\c2scsi.SYS 241664 bytes (Sonic Solutions, Roxio virtual SCSI miniport)

0xACF7C000 C:\WINDOWS\system32\DRIVERS\tcpip6.sys 229376 bytes (Microsoft Corporation, IPv6 driver)

0xBF09A000 C:\WINDOWS\System32\atikvmag.dll 221184 bytes (ATI Technologies Inc., Virtual Command And Memory Manager)

0xB9F2C000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)

0xAC67E000 C:\WINDOWS\system32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)

0xB9DB6000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)

0xACF07000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)

0xB9B7F000 C:\WINDOWS\system32\DRIVERS\HDAudBus.sys 163840 bytes (Windows ® Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a)

0xACFB4000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)

0xACE70000 C:\WINDOWS\System32\Drivers\aswSP.SYS 159744 bytes (AVAST Software, avast! self protection module)

0xB9F80000 Vax347b.sys 159744 bytes ( , Plug and Play BIOS Extension)

0xB9F5A000 d347bus.sys 155648 bytes ( , PnP BIOS Extension)

0xAD05F000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)

0xAD039000 C:\WINDOWS\system32\drivers\pctfw2.sys 155648 bytes (PC Tools, PC Tools TDI Driver)

0xABFCC000 C:\WINDOWS\System32\Drivers\Fastfat.SYS 147456 bytes (Microsoft Corporation, Fast FAT File System Driver)

0xB9221000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))

0xB9B5B000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)

0xB9925000 C:\WINDOWS\system32\drivers\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)

0xACF5A000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)

0xB9CD1000 snapman.sys 135168 bytes (Acronis, Acronis Snapshot API)

0x806E4000 ACPI_HAL 134400 bytes

0x806E4000 C:\WINDOWS\system32\hal.dll 134400 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)

0xB9EAC000 fltmgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)

0xB9EFC000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)

0xACFDC000 C:\Program Files\Symantec\SYMEVENT.SYS 118784 bytes (Symantec Corporation, Symantec Event Library)

0xB9CB7000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)

0xB9B41000 C:\WINDOWS\system32\DRIVERS\Rtnicxp.sys 106496 bytes (Realtek Semiconductor Corporation , Realtek 10/100/1000 NDIS 5.1 Driver )

0xB9EE4000 98304 bytes

0xACD68000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes

0xB9ECC000 C:\WINDOWS\System32\Drivers\SCSIPORT.SYS 98304 bytes (Microsoft Corporation, SCSI Port Driver)

0xABD05000 C:\WINDOWS\system32\drivers\tmcomm.sys 98304 bytes (Trend Micro Inc., TrendMicro Common Module)

0xAC9CB000 C:\WINDOWS\System32\Drivers\aswMon2.SYS 94208 bytes (AVAST Software, avast! File System Filter Driver for Windows XP)

0xB9E83000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)

0xB96FC000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))

0xAC641000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)

0xB97DB000 C:\WINDOWS\system32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver)

0xB99A6000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)

0xAD106000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)

0xB9E70000 WudfPf.sys 77824 bytes (Microsoft Corporation, Windows Driver Foundation - User-mode Driver Framework Platform Driver)

0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)

0xB9E9A000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)

0xB9F1B000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)

0xB96EB000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)

0xB978B000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)

0xBA1C8000 C:\WINDOWS\system32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)

0xBA188000 C:\WINDOWS\system32\DRIVERS\nic1394.sys 65536 bytes (Microsoft Corporation, IEEE1394 Ndis Miniport and Call Manager)

0xBA118000 ohci1394.sys 65536 bytes (Microsoft Corporation, 1394 OpenHCI Port Driver)

0xBA2E8000 C:\WINDOWS\system32\DRIVERS\arp1394.sys 61440 bytes (Microsoft Corporation, IP/1394 Arp Client)

0xBA278000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)

0xBA1D8000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)

0xAC903000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)

0xBA288000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)

0xBA128000 C:\WINDOWS\system32\DRIVERS\1394BUS.SYS 57344 bytes (Microsoft Corporation, 1394 Bus Device Driver)

0xBA0E8000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)

0xBA1A8000 C:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)

0xBA1E8000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)

0xBA0C8000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)

0xBA138000 gagp30kx.sys 49152 bytes (Microsoft Corporation, MS Generic AGPv3.0 Filter for K8/9 Processor Platforms)

0xBA228000 C:\WINDOWS\System32\Drivers\Pcouffin.sys 49152 bytes (VSO Software, low level access layer for CD/DVD/BD devices)

0xBA208000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)

0xB97AB000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)

0xBA1B8000 C:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)

0xBA0B8000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)

0xBA1F8000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)

0xBA108000 sbp2port.sys 45056 bytes (Microsoft Corporation, SBP-2 Protocol Driver)

0xBA2C8000 C:\WINDOWS\System32\Drivers\aswTdi.SYS 40960 bytes (AVAST Software, avast! TDI Filter Driver)

0xBA0A8000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)

0xBA248000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)

0xBA238000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)

0xB97BB000 C:\WINDOWS\system32\DRIVERS\tifsfilt.sys 40960 bytes (Acronis, Acronis True Image File System Filter)

0xBA0D8000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)

0xBA2F8000 C:\WINDOWS\system32\DRIVERS\HIDCLASS.SYS 36864 bytes (Microsoft Corporation, Hid Class Library)

0xBA198000 C:\WINDOWS\system32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)

0xBA308000 C:\WINDOWS\system32\drivers\ip6fw.sys 36864 bytes (Microsoft Corporation, IPv6 Windows Firewall Driver)

0xBA218000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)

0xBA318000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)

0xAB4E3000 C:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)

0xBA0F8000 PxHelp20.sys 36864 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)

0xBA2D8000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)

0xBA3D0000 C:\WINDOWS\system32\drivers\Afc.sys 32768 bytes (Arcsoft, Inc., Arcsoft® ASPI Shell)

0xBA3B8000 C:\WINDOWS\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver)

0xBA498000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)

0xBA3A8000 C:\WINDOWS\System32\Drivers\SCDEmu.SYS 32768 bytes (PowerISO Computing, Inc., PowerISO Virtual Drive)

0xBA398000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)

0xBA380000 C:\WINDOWS\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)

0xBA328000 C:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)

0xBA3C0000 C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS 28672 bytes (Microsoft Corporation, USB Mass Storage Class Driver)

0xBA3F0000 C:\WINDOWS\System32\Drivers\Aavmker4.SYS 24576 bytes (AVAST Software, avast! Base Kernel-Mode Device Driver for Windows NT/2000/XP)

0xBA3F8000 C:\WINDOWS\System32\Drivers\GEARAspiWDM.sys 24576 bytes (GEAR Software Inc., CD DVD Filter)

0xBA3E0000 C:\WINDOWS\system32\drivers\iviaspi.sys 24576 bytes (InterVideo, Inc., InterVideo ASPI Shell)

0xBA3C8000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)

0xBA440000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)

0xBA338000 pavboot.sys 24576 bytes (Panda Security, S.L., Panda Boot Driver)

0xBA410000 C:\WINDOWS\system32\DRIVERS\point32.sys 24576 bytes (Microsoft Corporation, Point32.sys)

0xACE08000 C:\WINDOWS\system32\drivers\symlcbrd.sys 24576 bytes (Symantec Corporation, Symantec Core Component)

0xBA390000 C:\WINDOWS\system32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver)

0xBA478000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)

0xBA3D8000 C:\WINDOWS\System32\drivers\aspi32.sys 20480 bytes (Adaptec, ASPI for WIN32 Kernel Driver)

0xBA3A0000 C:\WINDOWS\System32\Drivers\aswRdr.SYS 20480 bytes (AVAST Software, avast! TDI RDR Driver)

0xBA488000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)

0xBA330000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)

0xBA428000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)

0xBA438000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)

0xBA418000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)

0xBA470000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)

0xB9BE7000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)

0xACC36000 C:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)

0xACC82000 C:\WINDOWS\System32\Drivers\aswFsBlk.SYS 12288 bytes (AVAST Software, avast! File System Access Blocking Driver)

0xB9C2F000 C:\WINDOWS\system32\drivers\BdaSup.SYS 12288 bytes (Microsoft Corporation, Microsoft BDA Driver Support Library)

0xBA4B8000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)

0xACDE0000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)

0xB9255000 C:\WINDOWS\system32\DRIVERS\hidusb.sys 12288 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)

0xB9C1B000 C:\WINDOWS\system32\DRIVERS\hpmmkbd.sys 12288 bytes (Hewlett-Packard, HP Extended Keyboard Management Driver)

0xB972B000 C:\WINDOWS\system32\DRIVERS\mouhid.sys 12288 bytes (Microsoft Corporation, HID Mouse Filter Driver)

0xB9BFF000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)

0xB9C0F000 C:\WINDOWS\system32\drivers\pfc.sys 12288 bytes (Padus, Inc., Padus® ASPI Shell)

0xB9713000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)

0xB9C3B000 C:\WINDOWS\system32\DRIVERS\tunmp.sys 12288 bytes (Microsoft Corporation, Microsoft Tunnel Interface Driver)

0xB9249000 C:\WINDOWS\System32\drivers\ws2ifsl.sys 12288 bytes (Microsoft Corporation, Winsock2 IFS Layer)

0xBA5CE000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)

0xBA5AE000 d347prt.sys 8192 bytes ( , SCSI miniport)

0xBA5E0000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes

0xBA5CA000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)

0xBA5AC000 intelide.sys 8192 bytes (Microsoft Corporation, Intel PCI IDE Driver)

0xBA5A8000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)

0xBA5D2000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)

0xBA5D6000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)

0xBA5BC000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)

0xBA5C4000 C:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)

0xBA5B0000 Vax347s.sys 8192 bytes ( , SCSI miniport)

0xBA5AA000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)

0xBA7ED000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)

0xBA7A7000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)

0xBA6E4000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)

0x8A01B150 unknown_irp_handler 3760 bytes

0x8B2C1390 unknown_irp_handler 3184 bytes

0x8B1FF4C8 unknown_irp_handler 2872 bytes

0x8AD92608 unknown_irp_handler 2552 bytes

0x8AE50670 unknown_irp_handler 2448 bytes

0x8AF97818 unknown_irp_handler 2024 bytes

0x8B1FD850 unknown_irp_handler 1968 bytes

0x8AF8A998 unknown_irp_handler 1640 bytes

0x8B3ECBF0 unknown_irp_handler 1040 bytes

0x8B003E10 unknown_irp_handler 496 bytes

0x8B315F00 unknown_irp_handler 256 bytes

0x8B1E4F00 unknown_irp_handler 256 bytes

0x89A93FB0 unknown_irp_handler 80 bytes

==============================================

>Stealth

==============================================

*********

Hello ,

And :) My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the Quick Scan button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop

  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop

Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

Extras.Txt

OTL.Txt

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Hi, I recommend to uninstall the following toolbars since all of them can cause this kind of issue. You can find and uninstall these using Add/Remove programs.

Freecorder Toolbar

SporTV Toolbar

YouTube Downloader Toolbar

I notice the presence of Registry Booster and Registry Mechanic on your pc.

I don't personally recommend the use of ANY registry cleaners for several reasons.

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I'm glad to hear that Jim. :)

To make sure everything is fine, lets run an online scan.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Check esetScanArchives.png
    7. Push the Start button.
    8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    9. When the scan completes, push esetListThreats.png
    10. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      Note - when ESET doesn't find any threats, no report will be created.
    11. Push the esetBack.png button.
    12. Push esetFinish.png

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I'm sorry. I had to run the scan twice and thought I had sent the result to you. Here is the result:

L:\Bit Torrent Stuff\Torrents\Nero 8 Ultra Edition 8.2.8.0+Keymaker\Nero-8.2.8.0_eng_trial.exe Win32/Toolbar.AskSBar application deleted - quarantined

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Hi Jim,

ALL CLEAN

--------------

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:

  • Delete the tools used during the disinfection:
    • Rerun OTL and click the Cleanup button. Allow a reboot. This will remove all logs/tools we used.

Please read these advices, in order to prevent reinfecting your PC:

  1. Install and update the following programs regularly:
    • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

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  • 3 weeks later...
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