Jump to content

Unable to update malwarebytes. unable to scan with malwarebytes

Recommended Posts

Hello, new to this forum.

I downloaded the freeversion of malwarebytes, as I'm being redirected to unwanted advertisement websites (particularly in mozilla). When I try to update the Malwarebytes antimalware, I get:

an error has occurred. Please report this error code to our support team. MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest)

When I scan with the antimalware, it stops midway through.

I scanned with HijackThis. Immediately a message comes up:

For some reason your system denied write access to the Hosts file. If any hijacked domains are in this file, HijackThis may NOT be able to fix this. If that hapens, you need to edit the file yourself. To do this, click Start, Run and type:

notepad C:\Windows\System32\drivers\etc\hosts

and press Enter. Find the line(s) HijackThis reports and delete them. Save the file as 'hosts.' (with quotes), and reboot. For Vista: simply, exit HijackThis, right click on the HijackThis icon, choose 'Run as administrator'.

When I click OK, it scans and the following log appears:

Running processes:



C:\Program Files\Windows Defender\MSASCui.exe


C:\Program Files\Synaptics\SynTP\SynTPStart.exe

C:\Program Files\LG Software\LG Magnifier\MagnifyingGlass.exe

C:\Program Files\LG Software\On Screen Display Setup\HotKey.exe

C:\Program Files\LG Software\BatteryMiser\BatteryMiser5.exe

C:\Program Files\lg_swupdate\GiljabiStart.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE


C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe

C:\Program Files\Windows Sidebar\sidebar.exe


C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE

C:\Program Files\OpenOffice.org 2.4\program\soffice.exe

C:\Program Files\LG Software\LG Magnifier\Maglev.exe


C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Program Files\Common Files\Adobe\Updater6\Adobe_Updater.exe

C:\Program Files\Microsoft Office\Office12\WINWORD.EXE

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tre.it/business

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [synTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe

O4 - HKLM\..\Run: [LG Magnifier] %ProgramFiles%\LG Software\LG Magnifier\MagnifyingGlass.exe

O4 - HKLM\..\Run: [KeybdUtility] C:\Program Files\LG Software\On Screen Display Setup\HotKey.exe

O4 - HKLM\..\Run: [batteryMiser 5] C:\Program Files\LG Software\BatteryMiser\BatteryMiser5.exe

O4 - HKLM\..\Run: [LG Intelligent Update] "C:\Program Files\lg_swupdate\giljabistart.exe" Gilautouc

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [skytel] Skytel.exe

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon

O4 - HKLM\..\Run: [iJNetworkScanUtility] C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: Avira AntiVir MailGuard (AntiVirMailService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avmailc.exe

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe

O23 - Service: Avira AntiVir WebGuard (AntiVirWebService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\AVWEBGRD.EXE

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

Link to post
Share on other sites

Hello ab911struse: :)

Please list following:

  1. Installed OS and System Locale
  2. All Installed Security Product(s) including Firewall
  3. MBAM version (current 1.46)
  4. Definition version (current 4710)

According to the information you provided your Host File has been modified

I'd suggest you to please read and follow the instructions in I'm infected - What do I do now? An Expert will assist you in removal process. Should you have any other question(s) please post back using MXyBj.png button

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.