Disabled Internet Connection and Malwarebytes Update

[agjohnson]

I have the dreaded fake Microsoft Security Essentials bug and it has blocked my internet access. I have downloaded Malwarebytes to a clean computer and transferred the program over but when it transfers it only transfers the previous definition update. Since I can't access the internet I can't update to current definitions. Is there a way to manually download the updated definitions to my clean computer then transfer them over and update the program manually? I thought i had found a manual way to do this but it just runs something that looks like the program install and nothing updates in the program.

[wildman424]

I have the dreaded fake Microsoft Security Essentials bug and it has blocked my internet access. I have downloaded Malwarebytes to a clean computer and transferred the program over but when it transfers it only transfers the previous definition update. Since I can't access the internet I can't update to current definitions. Is there a way to manually download the updated definitions to my clean computer then transfer them over and update the program manually? I thought i had found a manual way to do this but it just runs something that looks like the program install and nothing updates in the program.

ISSUE: I need to get the latest database onto a computer that cannot access the Internet.

SOLUTION: You can manually copy the database from a working computer using a flash drive or CD onto the infected PC. Our database file is stored in the following locations.

* Windows XP and 2000

* C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* Windows Vista and Windows 7:

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

You can also download a manual update from here - NOTE: This manual update will always be way behind in version level compared to updates from within the program

Please note that if you have a version of Malwarebytes' Anti-Malware older than 1.46, that it will not be able to connect to our update servers. If you have an outdated version of Malwarebytes' Anti-Malware, then please click on this link to be forwarded to one of our download mirrors in order to get the latest version of Malwarebytes' Anti-Malware

To troubleshoot the issue here are some steps to diagnose update issues:

Step 1

Please note

that if you have a version of Malwarebytes' Anti-Malware older than 1.46, that it will not be able to connect to our update servers. If you have an outdated version of Malwarebytes' Anti-Malware, then please click on

this link

to be forwarded to one of our download mirrors in order to get the latest version of Malwarebytes' Anti-Malware. If that does not resolve the issue, then please continue on to steps 2 thru 5.

Step 2

Click on

this link

and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 3

If you use

Norton Internet Security

, and you have the

Add-On Pack

installed, then please note that the Add-On Pack will block the Malwarebytes' Anti-Malware update process. Symantec has discontinued support for the Add-On Pack, and they have asked us to recommend to their customers that they uninstall the Add-On Pack and replace it with

Norton Online Family

. Since Norton Online Family is compatible with the Malwarebytes' Anti-Malware update process, replacing the Add-On Pack with it will solve any Norton Internet Security related update issues.

Step 4

Please download and run the traceroute utility at

this link

. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 5

Please download TCPView from Microsoft at

this link

.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHED