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Infection prevention anti-virus and anti-spyware scanners from running correctly.


FleabagF7

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The problem I'm experiencing is that whatever the infection might be, it's preventing any tools that would be used to remove it from running. Malwarebytes Anti-Malware, SuperAntiSpyware, Ad-Aware, Spybot: Search and Destroy, even HijackThis; I've tried them all.

The application will run once and usually work fine, even fully updating until the actual scan itself starts. At this point, the application closes without any error message. Attempting to run the application again results in the following error dialogue.

"Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item."

I've tried running the applications as Administrator and in safe mode, however the same error occurs even on a fresh install of that application. I've tried renaming the exe of all the above listed applications with no results. The same thing occurs. In addition, I've tried generating a log using GMER Rootkit Scanner as stated in one of the stickies here, but that has resulted in a blue-screen a couples minutes into the scan. At the moment ComboFix is scanning for infected files, so if that succeeds I will edit this post to include a log.

Again, I am unable to run HiJackThis, so a log from that can not be provided.

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  • Root Admin

Hello , and welcome to Malwarebytes.org

Someone will work with you one on one to assist you in the forum below. If you cannot run anything that's fine just read the post and create a new post in the other forum and let them know and they'll assist you.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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