Spam Continuing After Malwarebytes Cleaning

[bld522]

This is a new one on me.

My daughter's laptop started sending spam using her e-mail address. I brought her laptop home, ran Malwarebytes (free version), removed 26 instances of malware, cleaned the registry, and set it aside. Shortly thereafter, I received another spam message (same message as before) using her e-mail address. But her laptop hasn't been connected to the internet since I brought it home and cleaned it. The same thing happened again today. All I can figure is that a Trojan hijacked her e-mail address and address book and is sending e-mails from another computer.

What's going on and is there anything I can do to stop it?

[Firefox]

Hi, and Welcome to Malwarebytes!

You could try loggin into her email account from a known clean computer and change her password NOW! If you feel that the computer may still be infected let the experts take a look at it.

Please read the following so that you can begin the cleaning process:

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[Guest garybear]

Hi bid522! Firefox has the right solution for you. My neighbor just experienced the same thing. I helped her clean her PC with Malwarebytes and other programs. I'm sure she is free of all infections. She had to change her email address. This has been happening to a lot of people lately. I'm not sure how this works, but they will eventually get tired of doing the spam. It's a real pain, but just tell your friends what's going on and tell them to delete all mail with old address or just tell them to block the old address. Use the new address and be very careful who you give your new address to. I think it is related to facebook, but I can't prove that. There is always some one that enjoys causing trouble to nice people. When a email address is required from a site, I always give one that I don't use very often. I hate to do that , but it stops the trouble you are having.

Garybear

[noknojon]

Hi - As said above by Member Firefox , your email has been hijacked -

This similar post from a while ago shows that you are not alone -

Please refer it to our experts -

Thank You -

[bld522]

Thanks guys. My daughter just changed her password. Heaven only knows why I didn't think of having her do that at the outset. Perhaps it just seemed too obvious.

We'll see if that works. If it doesn't, I'll ratchet it up a notch.

[Guest garybear]

Hi! I hope the password works for you. Some child has nothing better to do than cause problems. My neighbors spam messages were all about Viagra, and was embarrassed by them. They have stopped and the prankster has moved on to some one else.Sick Sick Sick! The price we pay for the internet. If you think you are infected , this is the best forum in the world to get your PC cleaned up. Some great people here!

Garybear

[Guest garybear]

Hi! I think this has been covered, but it's a good read!

http://answers.yahoo.com/question/index?qi...07074654AAphTV3

[Guest garybear]

Hi! I don't want to hijack this topic, and I believe it has been answered very well, but I would like to hear comments on this . I believe that a good anti-virus that is kept up to date plus a good firewall that blocks incoming as well as out going: which windows firewall will not do, and Malwarebytes running in real time will stop this kind of problem from ever happening. You should test your firewall for leaks with Gibson Research Corp. This is just my thoughts, and I suppose you could still have this problem, but it sure would cut the possibilities down of having this problem.