To much CPU for internal processes

[jkilburn]

Hope you can help me here.

I have just installed the purchased version of Malwarebytes and after turning on the resident shield I am seeing a huge decrease in the speed of every system I have it running on. It seems to be using upwards of 25% to 45% of my CPU every time I click on anything or any program within our internal software programs. This causes an increase of between 100% to 400% time factor just to open a window within our accounting package.

Is there a way to set the Malwarebytes software to only run in real time when accessing the Web? This would solve every problem.

Before you ask, I verified that Malwarebytes is the culprit for the speed decrease when running our internal programs. If I shut off Malwarebytes, the programs and menu selections within our software run at a much faster rate.

jkilburn

[Haider]

Hello jkilburn:

Apparently you are a corporate user, you have access to the corporate helpdesk, contact them via the email corporate-support@malwarebytes.org

Please provide your corporate license information when requesting help

[Firefox]

In the meantime, what Anti-virus software are you using? Have you entered exceptions in your AV to exclude Malwarebytes files as listed below?

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[GT500]

I assume that your computer has Comodo Internet Security installed?

[jkilburn]

In the meantime, what Anti-virus software are you using? Have you entered exceptions in your AV to exclude Malwarebytes files as listed below?

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:Program FilesMalwarebytes' Anti-Malwarembam.exe
  
• C:Program FilesMalwarebytes' Anti-Malwarembamgui.exe
  
• C:Program FilesMalwarebytes' Anti-Malwarembamservice.exe
  
• C:Program FilesMalwarebytes' Anti-Malwarezlib.dll
  
• C:Program FilesMalwarebytes' Anti-Malwarembam.dll
  
• C:Program FilesMalwarebytes' Anti-Malwarembamext.dll
  
• C:Documents and SettingsAll UsersApplication DataMalwarebytesMalwarebytes' Anti-Malwarerules.ref
  
• C:WindowsSystem32driversmbam.sys
  
• C:WindowsSystem32driversmbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:Program FilesMalwarebytes' Anti-Malwarembam.exe
  
• C:Program FilesMalwarebytes' Anti-Malwarembamgui.exe
  
• C:Program FilesMalwarebytes' Anti-Malwarembamservice.exe
  
• C:Program FilesMalwarebytes' Anti-Malwarezlib.dll
  
• C:Program FilesMalwarebytes' Anti-Malwarembam.dll
  
• C:Program FilesMalwarebytes' Anti-Malwarembamext.dll
  
• C:ProgramDataMalwarebytesMalwarebytes' Anti-Malwarerules.ref
  
• C:WindowsSystem32driversmbam.sys
  
• C:WindowsSystem32driversmbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:Program Files (x86)Malwarebytes' Anti-Malwarembam.exe
  
• C:Program Files (x86)Malwarebytes' Anti-Malwarembamgui.exe
  
• C:Program Files (x86)Malwarebytes' Anti-Malwarembamservice.exe
  
• C:Program Files (x86)Malwarebytes' Anti-Malwarezlib.dll
  
• C:Program Files (x86)Malwarebytes' Anti-Malwarembam.dll
  
• C:Program Files (x86)Malwarebytes' Anti-Malwarembamext.dll
  
• C:ProgramDataMalwarebytesMalwarebytes' Anti-Malwarerules.ref
  
• C:WindowsSystem32driversmbam.sys
  
• C:WindowsSysWoW64driversmbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

Thanks for the response! I have done everything above with no change to the slowdown that MBytes is causing. I can disable my AV software entirely and still the slowdown exists. If I shut off the MBytes program the speed immediately goes back to being fast (even with my AV running). If there was a way to exclude our internal programs and servers from being scanned by MBytes every time we try to do something then that should take care of the problem.

I will log a request with the corporate support staff as suggested previouswly.

Thanks again.

jkilburn

[jkilburn]

I assume that your computer has Comodo Internet Security installed?

Nope, I run AVG Corporate Internet Security.

[Haider]

Hello jkilburn:

Could you please give a shot to Post #2. Please use button when responding!

[jkilburn]

Hello jkilburn:

Apparently you are a corporate user, you have access to the corporate helpdesk, contact them via the email corporate-support@malwarebytes.org

Please provide your corporate license information when requesting help

Thanks for your response, I have logged a request with the corporate help desk as suggested.

jkilburn

[Jacktivity]

Topic closed - User is being helped in Corporate Support.