cannot update

[jfl]

I get the error message unable to update make sure you are connected and firewa is set to allow malwarebytes to access internet. I did a trace route from another post and the results are: I use comodo firewall

Traceroute Malwarebytes CDN version 1.5

Sat 09/18/2010

20:34:39.28

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.133]

over a maximum of 30 hops:

1 8 ms 16 ms 8 ms 10.240.184.45

2 8 ms 8 ms 15 ms dstswr2-vlan2.rh.brfdnj.cv.net [67.83.242.162]

3 * * * Request timed out.

4 19 ms 9 ms 8 ms 64.15.2.93

5 11 ms 11 ms 10 ms 64.15.0.249

6 * * * Request timed out.

7 9 ms 10 ms 12 ms ae-2-79.edge2.NewYork1.Level3.net [4.68.16.80]

8 19 ms 10 ms 10 ms EDGECAST-NE.edge2.NewYork1.Level3.net [4.71.230.38]

9 18 ms 9 ms 9 ms 72.21.81.133

Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.0.1

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.133

Aliases: data-cdn.mbamupdates.com, wpc.1d00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [208.111.128.6]

over a maximum of 30 hops:

1 8 ms 8 ms 6 ms 10.240.184.45

2 5 ms 18 ms 10 ms dstswr2-vlan2.rh.brfdnj.cv.net [67.83.242.162]

3 * * * Request timed out.

4 11 ms 12 ms 11 ms 64.15.10.49

5 15 ms 10 ms 11 ms rtr3-tg9-3.in.nycmny83.cv.net [64.15.0.57]

6 12 ms 12 ms 12 ms tge13-1.fr4.lga.llnw.net [69.28.152.209]

7 9 ms 13 ms 22 ms tge1-2.fr3.lga.llnw.net [69.28.171.201]

8 20 ms 18 ms * cdn-208-111-128-6.lga.llnw.net [208.111.128.6]

9 10 ms 9 ms 9 ms cdn-208-111-128-6.lga.llnw.net [208.111.128.6]

Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.0.1

Name: mwbyte.vo.llnwd.net

Addresses: 208.111.128.7, 208.111.128.6

Aliases: llnw.data-cdn.mbamupdates.com

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.133]

over a maximum of 30 hops:

1 6 ms 13 ms 6 ms 10.240.184.45

2 7 ms 7 ms 7 ms dstswr2-vlan2.rh.brfdnj.cv.net [67.83.242.162]

3 * * * Request timed out.

4 11 ms 9 ms 18 ms 64.15.2.93

5 17 ms 9 ms 13 ms 64.15.0.249

6 * * * Request timed out.

7 18 ms 9 ms 7 ms ae-2-79.edge2.NewYork1.Level3.net [4.68.16.80]

8 10 ms 10 ms 9 ms EDGECAST-NE.edge2.NewYork1.Level3.net [4.71.230.38]

9 15 ms 10 ms 10 ms 72.21.81.133

Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.0.1

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.133

Aliases: edge.data-cdn.mbamupdates.com, wpc.1D00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Finished at: 20:36:10.65

[noknojon]

Hi -

Your router needs a flush/reset from the looks of this result - This item below is a general solution to a 12007 error message -

Please let me know if it solves your problem - Also can you list any Antivirus and installed Firewall in your reply -

You may want to print or write these directions as you will disconnect from the internet for a while -

1. Very important: First disconnect your computer from the internet.

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

• Go to Start -> Control Panel -> Double click on Network Connections.
  
• Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  
• Select the General tab.
  
• Double click on Internet Protocol (TCP/IP).
  ?Under General tab:
  
• Select "Obtain an IP address automatically".
  
• Select "Obtain DNS server address automatically".
  
• Click OK twice to save the settings.
  
• Reboot if you had to change any setting.
  

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run or press Windows Logo+R
  
• In the command window copy/paste the following:
  

  ipconfig /flushdns

  
  

• Then hit enter.
  
• Exit the command window.
  

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet.

Thank You -

EDIT -

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

[Rockin]

I have been having this same problem on several computers on our network as well as some offsite. I took a pc at home that was having this same problem, no hardware or software firewall....and still got the same message.

any ideas?

Hi -

Your router needs a flush/reset from the looks of this result - This item below is a general solution to a 12007 error message -

Please let me know if it solves your problem - Also can you list any Antivirus and installed Firewall in your reply -

You may want to print or write these directions as you will disconnect from the internet for a while -

1. Very important: First disconnect your computer from the internet.

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

• Go to Start -> Control Panel -> Double click on Network Connections.
  
• Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  
• Select the General tab.
  
• Double click on Internet Protocol (TCP/IP).
  ?Under General tab:
  
• Select "Obtain an IP address automatically".
  
• Select "Obtain DNS server address automatically".
  
• Click OK twice to save the settings.
  
• Reboot if you had to change any setting.
  

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run or press Windows Logo+R
  
• In the command window copy/paste the following:
  

  ipconfig /flushdns

  
  

• Then hit enter.
  
• Exit the command window.
  

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet.

Thank You -

EDIT -

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

[Firefox]

I have been having this same problem on several computers on our network as well as some offsite. I took a pc at home that was having this same problem, no hardware or software firewall....and still got the same message.

any ideas?

Hello and

Since this is a corporate network.....

Please send an email to Corporate Support Team <corporate-support@malwarebytes.org> with your Cleverbridge order reference number and they will assist you.Please send an email to Corporate Support Team <corporate-support@malwarebytes.org> with your Cleverbridge order reference number and they will assist you.

[jfl]

I hate to be a pest but why would I have to reset the router when the only problem I have is with malwarebytes?

I get the error message unable to update make sure you are connected and firewa is set to allow malwarebytes to access internet. I did a trace route from another post and the results are: I use comodo firewall

Traceroute Malwarebytes CDN version 1.5

Sat 09/18/2010

20:34:39.28

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.133]

over a maximum of 30 hops:

1 8 ms 16 ms 8 ms 10.240.184.45

2 8 ms 8 ms 15 ms dstswr2-vlan2.rh.brfdnj.cv.net [67.83.242.162]

3 * * * Request timed out.

4 19 ms 9 ms 8 ms 64.15.2.93

5 11 ms 11 ms 10 ms 64.15.0.249

6 * * * Request timed out.

7 9 ms 10 ms 12 ms ae-2-79.edge2.NewYork1.Level3.net [4.68.16.80]

8 19 ms 10 ms 10 ms EDGECAST-NE.edge2.NewYork1.Level3.net [4.71.230.38]

9 18 ms 9 ms 9 ms 72.21.81.133

Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.0.1

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.133

Aliases: data-cdn.mbamupdates.com, wpc.1d00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [208.111.128.6]

over a maximum of 30 hops:

1 8 ms 8 ms 6 ms 10.240.184.45

2 5 ms 18 ms 10 ms dstswr2-vlan2.rh.brfdnj.cv.net [67.83.242.162]

3 * * * Request timed out.

4 11 ms 12 ms 11 ms 64.15.10.49

5 15 ms 10 ms 11 ms rtr3-tg9-3.in.nycmny83.cv.net [64.15.0.57]

6 12 ms 12 ms 12 ms tge13-1.fr4.lga.llnw.net [69.28.152.209]

7 9 ms 13 ms 22 ms tge1-2.fr3.lga.llnw.net [69.28.171.201]

8 20 ms 18 ms * cdn-208-111-128-6.lga.llnw.net [208.111.128.6]

9 10 ms 9 ms 9 ms cdn-208-111-128-6.lga.llnw.net [208.111.128.6]

Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.0.1

Name: mwbyte.vo.llnwd.net

Addresses: 208.111.128.7, 208.111.128.6

Aliases: llnw.data-cdn.mbamupdates.com

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.133]

over a maximum of 30 hops:

1 6 ms 13 ms 6 ms 10.240.184.45

2 7 ms 7 ms 7 ms dstswr2-vlan2.rh.brfdnj.cv.net [67.83.242.162]

3 * * * Request timed out.

4 11 ms 9 ms 18 ms 64.15.2.93

5 17 ms 9 ms 13 ms 64.15.0.249

6 * * * Request timed out.

7 18 ms 9 ms 7 ms ae-2-79.edge2.NewYork1.Level3.net [4.68.16.80]

8 10 ms 10 ms 9 ms EDGECAST-NE.edge2.NewYork1.Level3.net [4.71.230.38]

9 15 ms 10 ms 10 ms 72.21.81.133

Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.0.1

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.133

Aliases: edge.data-cdn.mbamupdates.com, wpc.1D00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Finished at: 20:36:10.65

[noknojon]

Hi -

Click on the link I will leave below and please tell me the result -

Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Thank You -

[jfl]

4665

ote name='noknojon' date='Sep 20 2010, 07:43 PM' post='316213']

Hi -

Click on the link I will leave below and please tell me the result -

Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Thank You -

[noknojon]

Hi -

No need to click on the REPLY Tab as it just repeats all of my previous posts - Please use the ADD REPLY Tab at the bottom -

If you are getting redirects and failure to update , the usual cause is an infection -

Also please read the reply from Firefox above -

As we do not work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow What do I do now? , skipping any steps you are unable to complete.

The next step is post a New Topic Here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that

you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via This Link

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You -

[noknojon]

Also make sure any exclusions have been added to Firewalls and A/virus programs -

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

Here is a full list for all operating systems -

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

This can also prevent updates if not done -

[jfl]

I ran a couple of clean up programs I had, then uninstalled and reinstalled malwarebytes and that seems to have solved the problem. Thanks for your help