Boot errors

[StarStrider]

I have a Gateway 2004/5 laptop running WinXP sp3. It has Norton anti-virus 2010, and I do have MalwareBytes on it, but I'm sure it was out of date as I hadn't used the laptop in several months. Either way, I hadn't fun Mbam for a while (yeah, I know...).

Right now I'm using the family desktop, as I can't do anything other than run the laptop from a CD boot.

Everything started yesterday afternoon with a kernel stack inpage error [ 0x00000077; 0xC000000E, 0xC000000E, 0x00000000, 0x02CB200 ]. When I restarted, it came to the unmountable boot volume blue screen. I'd encountered that several years ago, so I put in an XP sp3 slipstream disk (I do own my version legally, though; I'd had to make a slipstream disc to install recovery console startup option on the desktop last winter). I brought up the recovery console and started with chkdsk /r. That first time it listed my C:/MiniNT as the (only) partition option.

After that finished, I restarted and the same unmountable boot volume error came up, but when I went into the recovery console again it wouldn't list the C:/ drive and only gave me my D:/MiniNT option (my D drive is a bare system restore partition that was done when I'd purchased the laptop). I tried fixboot as well as chkdsk /r a few more times (occurring over several restarts and into recovery console again). I then tried bootcfg /scan which stopped with an error saying the scan had failed and told me it might be too corrupt. Thus, bootcfg /rebuild also will not work.

With that I tried to repair the XP install with the slipstream disc (the non-destructive repair install), but it would not give me the option to repair the installation and told me C:/'s file system was either unknown or too corrupt to read and wanted me to reformat. I canceled out, just in case there's still a way to save it.

Now when I restart instead of the unmountable boot volume error, I just get a black screen saying that hal.dll boot fill is missing.

Is there anything I can do? Should I just continue with chkdsk /r until it doesn't find things to fix (it does every time I run it)? I do have the majority of my files backed up, so I'd mainly be loosing what music/photo/novel files I hadn't yet backed up this month as well as all my software installations. So, it wouldn't be the end of the world, but, it'd still be a setback.

The other thing, do you think this was caused by malware/virus? My laptop has been slowly dying. The USB ports have started not working--the computer either doesn't recognize them at all, blames devices for not starting, or tells me that they're not 2.0 ports (which they are). (Which is why I haven't been able to back things up consistently.) The troubleshooting I've done on that leads me to believe the hardware is starting to go, so from that angle I suppose this could be just the hard drive finally giving up?

Thanks in advance. =/ And let me know if there's any other info you need.

StarStrider

[noknojon]

Hi -

Basically you have the right idea (from what I read) - The HD may be on the way out -

Copy and paste this code into your Run Box for the check disk - It will reboot your system and run the check -

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30

Also delete the version of Malwarebytes that you have (if you can) with this method -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Someone else will have some other ideas later -

Thank You -

EDIT -

You can run scannow if you have a CD that is good to use -

Go Start>Run ("Start Search" in Vista/7), type in:

sfc /scannow

Click OK (hold CTRL, and SHIFT, hit Enter in Vista/7).

Have Windows CD/DVD handy (with Vista/7, most likely, you won't need it).

If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista/7 case).

[yardbird]

Go ahead with the above post! Since its outdated.... Let us know if you get a "black screen"? Another issue that concerns us is "Windows could not start because the following file is missing or corrupt. The hal.dll boot fill is missing? or corrupt.

Post back & let us know about the above post! Before you address any other issues...

[StarStrider]

Thanks for the replies...

Could not complete the advice from noknojon. I'm posting to this forum from a different computer as my laptop won't boot into windows at all (not even safe mode). I've been running chkdsk /r and so forth from the recovery console (from a bootable cd).

All that comes up when I try to boot normally, with last known good config, or into a safe mode is that hal.dll boot file is missing or corrupt.

[yardbird]

EDIT: well the: kernel stack inpage error [ 0x00000077; 0xC000000E, 0xC000000E, 0x00000000, 0x02CB200 looks like you may have some work to do on that.

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  
• Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
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Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

[yardbird]

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