what to do with hooked items

[vonmark]

malware malbites is loaded on my computer but will not launch i click icon hourglass goes on for a sec. and disappears it has never run since i loaded it from a sim card and from the internet thanks von

[MrCharlie]

Have a look at the link below for your issue with MBAM:

http://forums.malwarebytes.org/index.php?showtopic=17607

MrC

[vonmark]

cant open malware malbits oe super spyware can some one walk me through im not to computer savy

[Maurice Naggar]

I have moved this topic to the General MBAM forum.

Vonmark,

The issue and your system is important to you. Kindly help to make your posts "clearer".

Use some punctuation marks (like periods) between your sentences.

You need to communicate your issue to your helper, and putting everything all-together-without-demarcation leads to confusion.

Please folow this sequence for MBAM removal & re-install:

1) Go to Control Panel and Add-or-Remove programs.

uninstall Malwarebytes' Anti-Malware

Exit Control Panel

2) Logoff and restart your computer

Get, save, and then run the utility at the following link

http://www.malwarebytes.org/mbam-clean.exe

3)Logoff and restart your computer again.

4)Now, reinstall Malwarebytes' Anti-Malware.

You may download a fresh copy for the reinstall from the following link:

http://www.malwarebytes.org/mbam-download.php

Do NOT run the program from the download website. It is important you Save the setup file to your system.

After download is finished, then, run the setup program.

After setup has finished:

Start your MBAM MalwareBytes' Anti-Malware.

Click the Settings Tab and then the General Settings sub-tab. Make sure all option lines have a checkmark.

Then click the Scanner sub-tab. Make sure all option lines have a checkmark.

Next, Click the Update tab. Press the "Check for Updates" button.

Now you can use MBAM.

NOTE:

If you purchased MBAM (have a license) you will need to reenter your ID and Key afterwards to get the Protection module enabled.