GT500 Posted September 17, 2010 ID:314956 Share Posted September 17, 2010 Our helpdesk will be down starting at about 10:00PM (Pacific Time) on September 18th, and it may be down until 12:00AM on the 19th (so about 2 hours). This short outage is so that our helpdesk provider can move things over to a new server cluster.Please note that any e-mails coming in to the helpdesk during this time should be held in a queue until the server move is complete, and then they should be processed normally once everything is back online.Our apologies for the last-minute announcement on this. You can thank Tom for reminding me that we needed to post this. Link to post
DarkSnakeKobra Posted September 17, 2010 ID:314992 Share Posted September 17, 2010 Glad things are expanding. Link to post
Marcus Posted September 18, 2010 ID:315011 Share Posted September 18, 2010 Out of interest what's happened to the Malwarebytes' Blog page? It's been offline for ages.Is it gone for good? Or is my bookmark out of date? Link to post
GT500 Posted September 18, 2010 Author ID:315062 Share Posted September 18, 2010 Out of interest what's happened to the Malwarebytes' Blog page? It's been offline for ages.Is it gone for good? Or is my bookmark out of date?I have no idea. No one has ever mentioned what happened, and I just assumed that some maintenance was going on. Link to post
Haider Posted September 18, 2010 ID:315100 Share Posted September 18, 2010 Hi Arthur:As far as I understood, it will be only and only Helpdesk, and not the forum? Link to post
Staff TeMerc Posted September 18, 2010 Staff ID:315101 Share Posted September 18, 2010 Hi Arthur:As far as I understood, it will be only and only Helpdesk, and not the forum?Correct Link to post
Staff TeMerc Posted September 18, 2010 Staff ID:315210 Share Posted September 18, 2010 Further to add:What about incoming new tickets and replies?During this time new emails will not be immediately processed, however email that was sent to your help desk during the outage will be processed as soon as the outage concludes.What will my customers see when Zendesk is down?Your customers will see our standard maintenance page, which will also point them to our ZendeskOps Twitter account so they can see when your helpdesk comes back up. Link to post
mad056 Posted September 18, 2010 ID:315216 Share Posted September 18, 2010 Sounds like a Great idea for a great product Link to post
GT500 Posted September 18, 2010 Author ID:315332 Share Posted September 18, 2010 I just noticed that the helpdesk is down (about 2 and a half hours ahead of schedule). May be a glitch as they make backups, or as they get the system ready for the move.Oh, and on an unrelated note, mad056 I love your "Sleep Fan" userbar. Link to post
GT500 Posted September 18, 2010 Author ID:315348 Share Posted September 18, 2010 I just noticed that the helpdesk is down (about 2 and a half hours ahead of schedule). May be a glitch as they make backups, or as they get the system ready for the move.Must have been a temporary thing. Tom says the helpdesk is working just fine. Link to post
Staff TeMerc Posted September 18, 2010 Staff ID:315351 Share Posted September 18, 2010 It was up from 12PM and only had one glitch, some attachments had 'fallen off', so to speak, but this was an expected error which I was unaware of. But it seems ok now Link to post
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