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random applications don't work


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Hi!

For the past week, I've noticed that my windows explorer takes longer and longer to load up files. The other day, I tried to use ccleaner and it wouldn't open. I use clam win av and it appears to do a virus scan every day but it's not updating it's virus database and it skips a lot of files when scanning. I can't open malwarebytes which was already installed. I'm not able to open a lot of applications such as excel, illustrator, acrobat but then if I go back to it a little later, I can open it. Sometimes when I'm online, hyperlinks won't work either. I tried renaming malwarebytes but it still won't open. . . any ideas?

Thanks!

grace

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Hi,

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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  • 2 weeks later...
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