cant open malware

[vonmark]

how do i open malwarebytes soon as i click it. immediately hourglass disappears thanks von

[brownmatthew10]

how do i open malwarebytes soon as i click it. immediately hourglass disappears thanks von

I'm having the same issue. The computer was infected, mbam was able to remove all infected objects. But now I cant open the program. If I rename mbam.exe to something else (Like go.exe) and run it, it works fine. It updates and runs but doesnt find any more infected object. If I name it back to mbam.exe, it wont run. The hour glass flases likes its about to load and then the hour glass goes away quickly and nothing happens. I've tried this in Safe Mode, Save Mode w/ Networking, Disabled all startup processes through MSCONFIG and still get the same issue. Any ideas?

[Firefox]

Hi vonmark and brownmatthew10, and Welcome to Malwarebytes!

This is probably due to malware on the computer that is preventing it from running.....

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" button instead of other ones when you start replying.