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Hi -

If you still have problems please follow these steps -

Here are some steps to diagnose update issues:

Step 1

First - Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

This should be less than 4625

Step 2

Next - Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

Thank You -

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Step 1:

The link appears to be dead at this time.

Step 2:

Traceroute Malwarebytes CDN version 1.5

Wed 09/15/2010

23:04:02.91

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Unable to resolve target system name data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.7

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Unable to resolve target system name llnw.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.7

DNS request timed out.

timeout was 2 seconds.

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Unable to resolve target system name edge.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.7

============================================================

Finished at: 23:04:08.57

Step 3:

Nothing for mbam is showing up in the TCPView window. I tried restarting malwarebytes and updating 3 times but it goes immediately to the error message.

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Hi -

The IP Address: 213.109.68.7 shown here is located in Russia , not USA as it should be - This is a Router redirect problem -

The link listed in Step 1 is live as I have just checked it and it listed 4625 - Please start with these steps -

You may want to print or write these directions as you will disconnect from the internet for a while -

1. Very important: First disconnect your computer from the internet.

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

  • Go to Start -> Control Panel -> Double click on Network Connections.
  • Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  • Select the General tab.
  • Double click on Internet Protocol (TCP/IP).
    ?Under General tab: > Select Properties
  • Select "Obtain an IP address automatically".
  • Select "Obtain DNS server address automatically".
  • Click OK twice to save the settings.
  • Reboot if you had to change any setting.

4. Flush the DNS cache:

  • Click the Start logo in the bottom left corner of the screen
  • Click on Run , or press Windows Logo Button+R
  • In the command window copy/paste the following:
    ipconfig /flushdns


  • Then hit enter.
  • Exit the command window.

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet.

The link in step 1 should show at least 4625 - Then let me know if you can update -

Thank You -

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