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Malwarebytes Won't Open! Help Please!


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Hello! I'm new and a little computer illiterate so please be gentle.

I'm running Windows XP on a Dell Inspiron 6000 and noticed the other day that my computer was running amazingly slow so I decided to run a malwarebytes scan. Unfortunately it didn't launch.

I tried it in safe mode but it still didn't launch.

then I tried uninstalling and reinstalling and safe mode again but no luck.

Then I surfed this forum a little and tried renaming the .exe to .com but that didn't work either.

What's my next step?

THANK YOU!

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Hello Mat,

If I may add a bit more to yardbird's response, and also expand the exchange of detail.

When was the last time your antivirus program completed a scan ? and was it all clean results?

Give me an idea of how much physical RAM memory is on this pc. Barring malware infections, a slowdown may be due to other factors.

If there's malware onboard, then that would tend to explain why you cannot run MBAM.

You said MBAM did not "launch".

Are you having the same thing happen with other programs? or Internet Explorer?

Let us know.

Keep this next advice "at hand" and as a last resort:

Let me suggest, if you're an MBAM customer (MBAM with license) , you contact the help desk at support@malwarebytes.org

Alternatively, Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Please post there Gmer.txt log

the DDS logs

Don't post your logs here.

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