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Malware Bytes scan causes computer to crash


Koolaid

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Hi

whenever I run malware bytes (free edition 1.46), in windows XP SP3, it crashes.

It works fine in safe mode with networking but crashes.

Also, I noticed that many of the support people want us to download other tools like combofix and hijackthis. Why do we need those when we have malwarebytes?

thanks

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Hi,

Also, I noticed that many of the support people want us to download other tools like combofix and hijackthis. Why do we need those when we have malwarebytes?

Malwarebytes' Anti-Malware doesn't detect all infections. No program does that. Tools like ComboFix or HijackThis are needed sometimes. Please note that such tools are to be used under the guidance and supervision of an expert ONLY. :)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Lets check if the freezing problem is because of malware:

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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  • 2 weeks later...

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