Malwarebytes Crashes while scanning system 32

[xzhenzhenx]

When I run a fullscan, it Malwarebytes crashes at sound.drv and when I run a quick scan, it crashes at vbisurf.ax. After the crash, I have to reboot to run Malwarebytes again. Windows says Malwarebytes is already running even though task manager shows that it's not running. I scanned system32 with avast and nothing was found infected. I did try updating malwarebytes and also uninstalling it and installing it. Anyone have any idea what could have happened?

[yardbird]

Greetings

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[Haider]

Hello xzhenzhenx:

Please do one more attempt of Quick as well as Full Scan after updating MBAM (current 4601) with (Heuristics Shuriken Disabled) it isn't going to hurt in anyway

1. Click on Settings
   
2. Click on Scanner Settings
   
3. Uncheck Enable advanced heuristics engine (Heuristics Shuriken)
   

Give it a shot and let us know please! Don't forget to include version of Windows, System locale, and Installed Security Product. If this doesn't help, then follow the instructions given by yardbird in Post #2

Should you have any other question(s) please post back

[xzhenzhenx]

Thanks Haider. That let it complete the scan. Nothing infected. I recently updated to the new definitions and it would get stuck there on my routine scans. What about the advanced heuristics made it crash?

[Haider]

Hello xzhenzhenx:

You didn't provide all the requested information. There are some known issues with some foreign languages when Heuristics Shuriken is enabled, developers are working on it. Keep it unchecked till it is resolved. Be assured MBAM will do its job without it as well

Should you have any other question(s) please post back

[pleasehelp2010]

Hi, I'm having the same problem, the full scan will crash after about an hour to an hour and a half. I'm not sure which part it was scanning it did crash on system 32 once. I tried un-enabling the heuristics but it still crashed and made little difference. Please help.