MBAM_ERROR_UPDATING(12007, 0, WinHttpSendRequest)

[fortun630]

just downloaded program,but it wont update. Tried deleting rules.ref, but it still doesnt work

[Haider]

Hello fortun630:

Could you please provide more details i.e. Operating System, and installed Security Product in order to provide targeted help?

[fortun630]

sorry, I am runnig XP, having trouble getting rid of a browser redirect virus so.. I formatted my hard drive , installed windows XP and explorer 8 and all windows updates and the tried to install malwarebytes. The program installed but the update failed. Since then I have installed avast antivirus and unistalled malewarebytes. I would like to reinstall it, any advice?

[yardbird]

Do a removal using the Clean tool below, and a reinstall

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask us and we will explain how to do it.

Thank You

[yardbird]

Then this should fix your issue, let us know please

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Reset Hidden Files and Folders in Windows Vista and Windows 7:

[*]Click on the Start button and select Computer

[*]Press the Alt key on your keyboard and click on Tools

[*]Select Folder Options

[*]Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders

[*]Next, check the box next to Hide protected operating system files (Recommended)

[*]Then, check the box next to Hide extensions for known filetypes

[*]Click Apply then click OK

[fortun630]

I tried what you have sugfgested it did not work. I have also tried deleting rules.ref. The program will not update.

[yardbird]

You tried post 4 & 5 and you got no error message? didn't work?

[Renegat]

It's seem to be a problem with the last rules.ref. Every time I update the rules, I obtain the error mbam_error_load_database. So I copy all the files in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from an other pc with an older database and the program run fine until I decide to update again.

[Shawnee]

Have a new pc win 7 ofc prof/ kaspersky anti virus/ and I recently purchased full Malwarebytes version.

Trouble Support ticket 09/11/10 #101175, where I added the exception of: data-cdn.mbamupdates.com, to kaspersky, firefox and firewall as suggested.

Tried steps in posts 4 and 5 as yardbird has graciously layed out for the forum, I coulda messed something up... dunno

I am a novice pc user, typically this type of stuff is over my head, but I gave it a go.....it has gotten worse!

Any help and suggestions would be appreciated!

-shawnee

[yardbird]

Hi! No the step 4 removes the program & cleans Malwarebytes out and re-installs it clean.

Step 5 is to correct the MBAM error on updating. Your Anti Virus, you should be able to go in there and exclude the Malwarebytes files so that your AV trusts them and there is no conflect....

Are you with me so far?

[yardbird]

@ Shawnee

Please feel free to start your own NEW POST, when you tailgate on some other users post. you could get the wrong answer.

[Shawnee]

yb, thanks for the advice, I will go back to 4. if no luck I will start a thread

TIA

[yardbird]

If you did #4 thats just a clean tool, uninstall's Malwarebytes & installs it again.... Did you configure your AV program to exclude/accept the Malwarebytes files, ??

[Shawnee]

just downloaded program,but it wont update. Tried deleting rules.ref, but it still doesnt work

thanks fro the advice......

I THINK so, this Kaspersky AV is kind of tricky

ps I reset the folder/view defaults.

I am trying step 4 again!

[yardbird]

OK but don't delete the rules.ref yet or when your done.... Is this the error your getting? MBAM_ERROR_UPDATING(12007, 0, WinHttpSendRequest), Cant update program.. because its the error of the original poster let us know please....

[Shawnee]

OK but don't delete the rules.ref yet or when your done.... Is this the error your getting? MBAM_ERROR_UPDATING(12007, 0, WinHttpSendRequest), Cant update program.. because its the error of the original poster let us know please....

yes that is the error message

I have already deleted teh rules ref

from post 4, I now realize that this link took me to a bogus site (yikes) that I downloaded

"After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here"

I have re-removed and rebooted, should I sit tight and have you advise on the rules ref?

[yardbird]

NO if you went to a bogus site you may have an infection? I would like you to make sure your PC is clean! Follow these instructions which will take you to our Malwarebytes Malware Forum and an expert will see if your infected?

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  
• Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

[Shawnee]

yardbird, thanks again. I will follow your directions.

-shawnee

[yardbird]

ok good luck let them know you went to a bogus site, either for Malwarebytes? Or whatever it was? just follow the instructions... regards...

IN HJK Forum

[DarkSnakeKobra]

Edit: Removed post.

[yardbird]

EDIT: Yep! But the user just posted in the HJK forum..HIJackThis may not remove an infection...

[noknojon]

Hi-

Please note that for a 12007(0) error Can you run this diagnostic item first - Then post back your results -

Here are some steps to diagnose update issues:

Step 1

Please note that if you have a version of Malwarebytes' Anti-Malware older than 1.46, that it will not be able to connect to our update servers. If you have an outdated version of Malwarebytes' Anti-Malware, then please click on

this link

to be forwarded to one of our download mirrors in order to get the latest version of Malwarebytes' Anti-Malware. If that does not resolve the issue, then please continue on to steps 2 thru 5.

Step 2

Click on

this link

and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 3

If you use

Norton Internet Security

, and you have the

Add-On Pack

installed, then please note that the Add-On Pack will block the Malwarebytes' Anti-Malware update process. Symantec has discontinued support for the Add-On Pack, and they have asked us to recommend to their customers that they uninstall the Add-On Pack and replace it with

Norton Online Family

. Since Norton Online Family is compatible with the Malwarebytes' Anti-Malware update process, replacing the Add-On Pack with it will solve any Norton Internet Security related update issues.

Step 4

Please download and run the traceroute utility at

this link

. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 5

Please download TCPView from Microsoft at

this link

.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run

Malwarebytes' Anti-Malware and start the update.

Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHED