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cant install mbam


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i had some type of malware and went to another forum for it help after many different program runs and logs we are at a dead end i can run super spyware .otl . hijack this but cannot run malwarebytes i tried the m bam fix posted here and even tried the cleaning tool but i still get the 440 error and vbalsgrid 6 ocx failed to load (373 )error

i dont know if it is a dns issue ? one of the trojan warnings was dr zlob but i am pretty sure it is gone ? the computer seems fine but just can not run malware bytes

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Welcome to Malwarebytes! What OS do you have? and what AV program do you have? What errors did you have ? Was one Automation error (Error 440)?

EDIT I can send you to the Malware Forum, the experts will try to help you there....

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

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