Malware doesn't remove, neither does AVG

[debedgar]

Hi!

I am hoping somebody can help me. I have had a debilitating virus on my other computer for days, I cannot access any files or start any programs.

I cannot access any programs at the root, using task manager - using ctrl, alt, del and then using task manager to open malwarebytes - This was used successfully before..... but not this time

I put malwarebytes on a flash card and transferred it to infected computer, I renamed the malware.exe in the directory to iexplore.exe, then the desktop icon to explore.exe

I was able to get malwarebytes to run successfully one time. It said it found one infected file (the computer was super clean before this virus). It quarantined the virus, then said I needed to reboot. I rebooted and the virus was still there, windows popped open like kernels of corn, it is frustrating!

The virus seems to be embedded in the windows security suite, and now mbam.exe (aka explorer) wont run at all. I cannot remove windows security suite, nor do anything but stare at constant malware pop ups - the pop ups have the windows kinda shield looking logo, it also loads Mozilla pages for porno.org or viagra.com and tells me that the computer is at risk and infected, then my desktop pops up with windows alert saying I need to activate anti-virus software......

I am not super tech savvy but have been able to maneuver around before. I have read through the forums, how I got this far at least, but still have no success.

When I try to execute anything I am told the file is infected. I tried loading AVG through a usb transfer and also tried combofix (transferred via usb also) from the desktop, none of them will run.

I have looked in the removal forums and cannot find anything related to security suite.

PLEASE HELP!!!

I am at my wits end!

Thank you!

[noknojon]

Hi debedgar and Welcome -

There are times that we need to refer you to our experts - Please follow these instructions -

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EDIT -

As you can note there are many versions listed in our archives - That is why we leave it to the experts -

Malware Removal Guides and Self Help Guides

Removal instructions for Live Security Suite

Removal instructions for AV Security Suite

Removal instructions for Volcano Security Suite

[debedgar]

ok the original version of malwarebytes (aka iexplore) seemed to run, said there were no viruses or malware...but the computer is still locked with windows popping up...

oh, just saw your post, will go to that page now.

[noknojon]

You are welcome -

Please stay with the new post , as it may not be answered today -

Thank You -