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Malwarebytes crashes


Emi
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I was directed from General Forum below:

http://forums.malwarebytes.org/index.php?showtopic=62264

I ran Quick Scan and it also crashed at 3 min, 2 infected.

Then I realized that it was version 4570, so updated to 4571 and quick scanned again. Crash at 2 min 55 sec, 0 infected.

So I downloaded defogger, disabled CD Emulation drivers. I received "Finished" mssg but wasn't asked to reboot, so I manually rebooted.

Saved DDS.txt and attach.txt.

Downloaded GMER Rootkit Scanner. It looked finished, so I clicked "Save" and ark.txt is saved, but then it says still scanning, and it crashed.

There is nothing in the malwarebytes log.

Thank you for your help!

DDS (Ver_10-03-17.01) - NTFSx86

Run by Master at 11:24:34.78 on 09/08/2010 Wed

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Professional 5.1.2600.3.932.81.1033.18.3061.2470 [GMT -5:00]

AV: Kaspersky Internet Security *On-access scanning enabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}

FW: Kaspersky Internet Security *enabled* {2C4D4BC6-0793-4956-A9F9-E252435469C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\RTHDCPL.EXE

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe

C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe

svchost.exe

C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Microsoft SQL Server\MSSQL$SHIPWORKS\Binn\sqlservr.exe

C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe

C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Java\Java Update\jucheck.exe

C:\WINDOWS\system32\drwtsn32.exe

C:\WINDOWS\system32\drwtsn32.exe

C:\Program Files\SeaMonkey\seamonkey.exe

C:\Documents and Settings\Master\Desktop\dds.scr

C:\WINDOWS\system32\conime.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.maxiwe.com/

uSearch Page = hxxp://www.live.com

uDefault_Page_URL = hxxp://www.maxiwe.com/

mDefault_Page_URL = hxxp://www.maxiwe.com/

mStart Page = hxxp://www.maxiwe.com/

uInternet Settings,ProxyOverride = *.local

BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - c:\program files\adobe\/Adobe Contribute CS3/contributeieplugin.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky internet security 2010\ievkbd.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: PDFCreator Toolbar Helper: {c451c08a-ec37-45df-aaad-18b51ab5e837} - c:\program files\pdfcreator toolbar\v3.3.0.1\PDFCreator_Toolbar.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll

BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - c:\program files\kaspersky lab\kaspersky internet security 2010\klwtbbho.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll

TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - c:\program files\adobe\/Adobe Contribute CS3/contributeieplugin.dll

TB: PDFCreator Toolbar: {31cf9ebe-5755-4a1d-ac25-2834d952d9b4} - c:\program files\pdfcreator toolbar\v3.3.0.1\PDFCreator_Toolbar.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [RTHDCPL] RTHDCPL.EXE

mRun: [Alcmtr] ALCMTR.EXE

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [Dell DataSafe Online] "c:\program files\dell datasafe online\DataSafeOnline.exe" /m

mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter

mRun: [iMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32

mRun: [iMEKRMIG6.1] c:\windows\ime\imkr6_1\IMEKRMIG.EXE

mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC

mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC

mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName

mRun: [Corel Photo Downloader] "c:\program files\common files\corel\corel photodownloader\Corel Photo Downloader.exe" -startup

mRun: [Corel File Shell Monitor] c:\program files\corel\corel paint shop pro photo x2\CorelIOMonitor.exe

mRun: [intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [avp] "c:\program files\kaspersky lab\kaspersky internet security 2010\avp.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe

IE: Add to Anti-Banner - c:\program files\kaspersky lab\kaspersky internet security 2010\ie_banner_deny.htm

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - {85E0B171-04FA-11D1-B7DA-00A0C90348D6} - c:\program files\kaspersky lab\kaspersky internet security 2009\SCIEPlgn.dll

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - c:\program files\kaspersky lab\kaspersky internet security 2010\klwtbbho.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\program files\kaspersky lab\kaspersky internet security 2010\klwtbbho.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll

Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll

Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll

Notify: igfxcui - igfxdev.dll

Notify: klogon - c:\windows\system32\klogon.dll

AppInit_DLLs: c:\progra~1\kasper~1\kasper~1\kloehk.dll c:\progra~1\kasper~1\kasper~2\mzvkbd3.dll,c:\progra~1\kasper~1\kasper~2\KLOEHK.DLL

============= SERVICES / DRIVERS ===============

R0 klbg;Kaspersky Lab Boot Guard Driver;c:\windows\system32\drivers\klbg.sys [2008-1-29 36880]

R1 kl1;Kl1;c:\windows\system32\drivers\kl1.sys [2009-9-1 128016]

R1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2009-2-11 315408]

R2 AVP;Kaspersky Internet Security;c:\program files\kaspersky lab\kaspersky internet security 2010\avp.exe [2009-10-20 340520]

R2 MSSQL$SHIPWORKS;MSSQL$SHIPWORKS;c:\program files\microsoft sql server\mssql$shipworks\binn\sqlservr.exe -sshipworks --> c:\program files\microsoft sql server\mssql$shipworks\binn\sqlservr.exe -sSHIPWORKS [?]

R3 KLFLTDEV;Kaspersky Lab KLFltDev;c:\windows\system32\drivers\klfltdev.sys [2008-3-13 26640]

R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2009-9-14 32272]

R3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2009-10-2 19472]

R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-9-8 38224]

S3 SQLAgent$SHIPWORKS;SQLAgent$SHIPWORKS;c:\program files\microsoft sql server\mssql$shipworks\binn\sqlagent.exe -i shipworks --> c:\program files\microsoft sql server\mssql$shipworks\binn\sqlagent.EXE -i SHIPWORKS [?]

S3 Srssscatfnt;Srssscatfnt; [x]

=============== Created Last 30 ================

2010-09-08 16:12:50 0 -c--a-w- c:\documents and settings\master\defogger_reenable

2010-09-08 14:37:49 0 dc----w- c:\windows\SxsCaPendDel

2010-09-08 12:51:44 0 dc----w- c:\docume~1\master\applic~1\Malwarebytes

2010-09-08 12:51:08 38224 -c--a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-09-08 12:51:07 0 dc----w- c:\docume~1\alluse~1\applic~1\Malwarebytes

2010-09-08 12:51:06 20952 -c--a-w- c:\windows\system32\drivers\mbam.sys

2010-09-08 12:51:06 0 dc----w- c:\program files\Malwarebytes' Anti-Malware

2010-09-06 00:48:39 0 dc----w- c:\windows\system32\wbem\Repository

2010-09-05 22:33:02 0 dc----w- C:\spoolerlogs

2010-08-21 21:08:14 65792 -c-ha-w- c:\windows\system32\mlfcache.dat

2010-08-15 21:53:57 26600 -c--a-w- c:\windows\system32\drivers\GEARAspiWDM.sys

2010-08-15 21:53:57 107368 -c--a-w- c:\windows\system32\GEARAspi.dll

2010-08-15 21:53:08 0 dc----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}

2010-08-10 18:03:00 0 dc----w- c:\program files\3ivx

2010-08-10 10:15:58 94208 -c--a-w- c:\windows\system32\QuickTimeVR.qtx

2010-08-10 10:15:58 69632 -c--a-w- c:\windows\system32\QuickTime.qts

==================== Find3M ====================

2010-09-06 20:33:13 848 -csha-w- c:\docume~1\alluse~1\applic~1\KGyGaAvL.sys

2010-07-29 15:12:49 97549 -c--a-w- c:\windows\system32\drivers\klick.dat

2010-07-29 15:12:49 113933 -c--a-w- c:\windows\system32\drivers\klin.dat

2010-06-30 12:31:35 149504 -c--a-w- c:\windows\system32\schannel.dll

2010-06-24 12:22:03 916480 -c--a-w- c:\windows\system32\wininet.dll

2010-06-24 02:14:38 1861120 -c--a-w- c:\windows\system32\win32k.sys

2010-06-17 14:03:00 80384 -c--a-w- c:\windows\system32\iccvid.dll

2010-06-14 07:41:45 1172480 -c--a-w- c:\windows\system32\msxml3.dll

2006-08-10 02:52:04 17795 -c--a-w- c:\program files\ok715.cat

2006-08-08 16:09:28 2357 -c--a-w- c:\program files\OK715.inf

2006-07-18 18:17:50 37376 -c--a-w- c:\program files\OPLXSLOC.DLL

2006-07-18 18:17:50 1604096 -c--a-w- c:\program files\OPLXRLOC.DLL

2006-05-16 21:09:02 60222 -c--a-w- c:\program files\OPLX.HLP

2006-02-27 15:27:26 241 -c--a-w- c:\program files\Oplx.dat

2006-02-27 15:26:52 205 -c--a-w- c:\program files\ok01du3c.cap

2005-11-07 14:26:14 564736 -c--a-w- c:\program files\OPLX_UI.dll

2005-11-07 14:25:56 650240 -c--a-w- c:\program files\OPLX_UM.dll

2005-10-26 21:50:02 98304 -c--a-w- c:\program files\OPLNLSCU.DLL

2005-10-21 02:33:32 27136 -c--a-w- c:\program files\oklmon64.dll

2005-10-14 20:57:36 6144 -c--a-w- c:\program files\OPLX_M00.DLL

2005-10-14 20:45:22 37376 -c--a-w- c:\program files\OPLAPP3.dll

2005-10-14 20:36:06 94720 -c--a-w- c:\program files\OPLX_F00.dll

2005-10-14 20:09:02 41 -c--a-w- c:\program files\OK715.ver

2005-08-26 22:53:30 6277 -c--a-w- c:\program files\Op53v2.dat

2004-06-10 00:42:06 7870 -c--a-w- c:\program files\OPLX_M00.DAT

2002-11-12 07:01:00 322 -c--a-w- c:\program files\Mlredi02.ASP

2002-11-01 23:05:18 228 -c--a-w- c:\program files\Okccm012.bin

2002-09-12 08:03:00 2825 -c--a-w- c:\program files\opne000e.scr

2002-06-26 16:16:08 228 -c--a-w- c:\program files\Okccm015.bin

2002-06-26 16:16:08 228 -c--a-w- c:\program files\Okccm014.bin

2002-06-26 16:16:08 228 -c--a-w- c:\program files\Okccm013.bin

2002-06-26 16:16:08 228 -c--a-w- c:\program files\Okccm011.bin

2002-06-20 16:36:38 694 -c--a-w- c:\program files\OPLX_S00.DAT

2002-06-08 01:55:46 34 -c--a-w- c:\program files\Ok048u0l.ccm

2009-11-06 14:14:17 3533856 -csha-w- c:\windows\system32\drivers\fidbox.dat

2009-11-06 14:14:17 696352 -csha-w- c:\windows\system32\drivers\fidbox2.dat

============= FINISH: 11:25:22.26 ===============

Attach.zip

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Hi,

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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I did ComboFix and log is attached.

After I posted #1 post here, in my original post in General (a link above) Haider told me to do a quick scan with Heuristics Shuriken Disabled after an update 4572, (turned out to be 4573). As I mentioned in the original post, the scan went through and I posted the log there. I hope that doesn't complicate this.

Thank you!

ComboFix.txt

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Hi,

Please do not attach your logs as it is harder for me to read them that way. Post them instead:

ComboFix 10-09-09.04 - Master 0/2010 Fri 13:16:58.1.2 - x86

Microsoft Windows XP Professional 5.1.2600.3.932.81.1033.18.3061.2375 [GMT -5:00]

Running from: c:\documents and settings\Master\Desktop\ComboFix.exe

AV: Kaspersky Internet Security *On-access scanning disabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}

FW: Kaspersky Internet Security *disabled* {2C4D4BC6-0793-4956-A9F9-E252435469C0}

.

((((((((((((((((((((((((( Files Created from 2010-08-10 to 2010-09-10 )))))))))))))))))))))))))))))))

.

2010-09-08 14:37 . 2010-09-08 14:43 -------- dc----w- c:\windows\SxsCaPendDel

2010-09-08 12:51 . 2010-09-08 12:51 -------- dc----w- c:\documents and settings\Master\Application Data\Malwarebytes

2010-09-08 12:51 . 2010-04-29 20:39 38224 -c--a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-09-08 12:51 . 2010-09-08 12:51 -------- dc----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2010-09-08 12:51 . 2010-09-08 12:51 -------- dc----w- c:\program files\Malwarebytes' Anti-Malware

2010-09-08 12:51 . 2010-04-29 20:39 20952 -c--a-w- c:\windows\system32\drivers\mbam.sys

2010-09-06 13:51 . 2010-09-06 13:51 -------- dc----w- c:\documents and settings\Master\Local Settings\Application Data\PCHealth

2010-09-06 03:41 . 2010-09-06 03:41 -------- dc----w- c:\documents and settings\Master\Local Settings\Application Data\Dell

2010-09-06 01:09 . 2010-09-06 01:09 315408 ----a-w- c:\documents and settings\All Users\Application Data\Kaspersky Lab\AVP9\Data\Updater\Temporary Files\rollback\patch\AutoPatches\kav9exec\9.0.0.736\sys\i386\5.1\klif.sys

2010-09-06 00:48 . 2010-09-06 00:48 -------- dc----w- c:\windows\system32\wbem\Repository

2010-09-05 22:33 . 2010-09-05 22:33 -------- dc----w- C:\spoolerlogs

2010-08-21 21:08 . 2010-08-21 21:08 65792 -c-ha-w- c:\windows\system32\mlfcache.dat

2010-08-18 21:57 . 2010-08-18 21:57 -------- dc----w- c:\documents and settings\NetworkService\Local Settings\Application Data\SupportSoft

2010-08-18 18:02 . 2010-08-18 18:02 -------- dc----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Apple

2010-08-18 17:19 . 2010-08-18 17:19 170584 ----a-w- c:\documents and settings\All Users\Application Data\Kaspersky Lab\AVP9\Data\Updater\Temporary Files\temporaryFolder\AutoPatches\kav9exec\9.0.0.736\prloader.dll

2010-08-18 17:19 . 2010-08-18 17:19 340520 ----a-w- c:\documents and settings\All Users\Application Data\Kaspersky Lab\AVP9\Data\Updater\Temporary Files\temporaryFolder\AutoPatches\kav9exec\9.0.0.736\avp.exe

2010-08-15 21:54 . 2010-08-15 22:02 -------- dc----w- c:\documents and settings\Master\Application Data\Apple Computer

2010-08-15 21:53 . 2009-05-18 18:17 26600 -c--a-w- c:\windows\system32\drivers\GEARAspiWDM.sys

2010-08-15 21:53 . 2008-04-17 17:12 107368 -c--a-w- c:\windows\system32\GEARAspi.dll

2010-08-15 21:53 . 2010-08-15 21:53 -------- dc----w- c:\documents and settings\All Users\Application Data\{429CAD59-35B1-4DBC-BB6D-1DB246563521}

2010-08-15 21:52 . 2010-09-06 00:48 -------- dc----w- c:\program files\QuickTime

2010-08-15 21:52 . 2010-08-15 21:53 -------- dc----w- c:\documents and settings\All Users\Application Data\Apple Computer

2010-08-15 21:52 . 2010-08-15 21:52 -------- dc----w- c:\documents and settings\Master\Local Settings\Application Data\Apple

2010-08-15 21:50 . 2010-08-15 21:54 -------- dc----w- c:\documents and settings\Master\Local Settings\Application Data\Apple Computer

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-09-10 18:23 . 2009-02-12 01:20 -------- dc----w- c:\documents and settings\All Users\Application Data\Kaspersky Lab

2010-09-10 18:09 . 2009-11-24 13:33 -------- dc----w- c:\program files\SeaMonkey

2010-09-10 13:22 . 2009-03-12 22:18 -------- dc----w- c:\documents and settings\Master\Application Data\Canon

2010-09-08 14:43 . 2010-04-01 10:55 -------- dc----w- c:\program files\Carbonite

2010-09-08 14:36 . 2009-03-11 22:43 -------- dc----w- c:\program files\Bonjour

2010-09-07 20:14 . 2009-02-12 14:37 -------- dc----w- c:\program files\ShipWorks

2010-09-06 20:33 . 2009-03-12 22:34 848 -csha-w- c:\documents and settings\All Users\Application Data\KGyGaAvL.sys

2010-09-06 20:33 . 2009-03-12 22:34 848 -csha-w- c:\documents and settings\All Users\Application Data\KGyGaAvL.sys

2010-09-06 13:53 . 2009-02-05 17:25 79784 -c--a-w- c:\documents and settings\Administrator\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2010-09-06 13:48 . 2009-02-05 17:19 -------- dc----w- c:\documents and settings\All Users\Application Data\Microsoft Help

2010-09-06 00:47 . 2009-02-12 01:18 -------- dc----w- c:\documents and settings\All Users\Application Data\Dell

2010-09-06 00:47 . 2009-02-05 17:18 -------- dc----w- c:\program files\Common Files\Java

2010-09-06 00:21 . 2009-02-05 17:18 -------- dc----w- c:\program files\Java

2010-09-02 21:30 . 2009-12-30 21:35 -------- dc----w- c:\documents and settings\Master\Application Data\DYMO Stamps

2010-08-14 00:02 . 2010-06-15 22:29 -------- dc----w- c:\program files\3GPplayer2010

2010-08-10 18:03 . 2010-08-10 18:03 -------- dc----w- c:\program files\3ivx

2010-08-05 16:25 . 2009-02-15 16:14 -------- dc----w- c:\program files\JWW

2010-08-04 11:59 . 2010-08-04 11:59 61440 -c--a-w- c:\documents and settings\Master\Application Data\Sun\Java\Deployment\SystemCache\6.0\42\4488892a-114af051-n\decora-sse.dll

2010-08-04 11:59 . 2010-08-04 11:59 503808 -c--a-w- c:\documents and settings\Master\Application Data\Sun\Java\Deployment\SystemCache\6.0\4\7ec4bf04-7be08023-n\msvcp71.dll

2010-08-04 11:59 . 2010-08-04 11:59 499712 -c--a-w- c:\documents and settings\Master\Application Data\Sun\Java\Deployment\SystemCache\6.0\4\7ec4bf04-7be08023-n\jmc.dll

2010-08-04 11:59 . 2010-08-04 11:59 348160 -c--a-w- c:\documents and settings\Master\Application Data\Sun\Java\Deployment\SystemCache\6.0\4\7ec4bf04-7be08023-n\msvcr71.dll

2010-08-04 11:59 . 2010-08-04 11:59 12800 -c--a-w- c:\documents and settings\Master\Application Data\Sun\Java\Deployment\SystemCache\6.0\42\4488892a-114af051-n\decora-d3d.dll

2010-07-29 15:12 . 2009-02-12 01:20 97549 -c--a-w- c:\windows\system32\drivers\klick.dat

2010-07-29 15:12 . 2009-02-12 01:20 113933 -c--a-w- c:\windows\system32\drivers\klin.dat

2010-06-30 12:31 . 2008-04-25 16:16 149504 -c--a-w- c:\windows\system32\schannel.dll

2010-06-24 12:22 . 2008-04-25 16:16 916480 -c--a-w- c:\windows\system32\wininet.dll

2010-06-24 02:14 . 2008-04-25 16:16 1861120 -c--a-w- c:\windows\system32\win32k.sys

2010-06-21 15:27 . 2008-04-25 16:16 354304 -c--a-w- c:\windows\system32\drivers\srv.sys

2010-06-17 14:03 . 2008-04-25 16:16 80384 -c--a-w- c:\windows\system32\iccvid.dll

2010-06-15 11:16 . 2010-06-15 11:16 133720 ----a-w- c:\documents and settings\All Users\Application Data\Kaspersky Lab\AVP9\Data\Updater\Temporary Files\temporaryFolder\AutoPatches\kav9exec\9.0.0.736\mmpprtc.dll

2010-06-14 14:31 . 2008-04-25 21:27 744448 -c--a-w- c:\windows\pchealth\helpctr\binaries\helpsvc.exe

2010-06-14 07:41 . 2008-04-25 16:16 1172480 -c--a-w- c:\windows\system32\msxml3.dll

2006-08-10 02:52 . 2006-08-10 02:52 17795 -c--a-w- c:\program files\ok715.cat

2006-08-08 16:09 . 2006-08-08 16:09 2357 -c--a-w- c:\program files\OK715.inf

2006-07-18 18:17 . 2006-07-18 18:17 37376 -c--a-w- c:\program files\OPLXSLOC.DLL

2006-07-18 18:17 . 2006-07-18 18:17 1604096 -c--a-w- c:\program files\OPLXRLOC.DLL

2006-05-16 21:09 . 2006-05-16 21:09 60222 -c--a-w- c:\program files\OPLX.HLP

2006-02-27 15:27 . 2006-02-27 15:27 241 -c--a-w- c:\program files\Oplx.dat

2006-02-27 15:26 . 2006-02-27 15:26 205 -c--a-w- c:\program files\ok01du3c.cap

2005-11-07 14:26 . 2005-11-07 14:26 564736 -c--a-w- c:\program files\OPLX_UI.dll

2005-11-07 14:25 . 2005-11-07 14:25 650240 -c--a-w- c:\program files\OPLX_UM.dll

2005-10-26 21:50 . 2005-10-26 21:50 98304 -c--a-w- c:\program files\OPLNLSCU.DLL

2005-10-21 02:33 . 2005-10-21 02:33 27136 -c--a-w- c:\program files\oklmon64.dll

2005-10-14 20:57 . 2005-10-14 20:57 6144 -c--a-w- c:\program files\OPLX_M00.DLL

2005-10-14 20:45 . 2005-10-14 20:45 37376 -c--a-w- c:\program files\OPLAPP3.dll

2005-10-14 20:36 . 2005-10-14 20:36 94720 -c--a-w- c:\program files\OPLX_F00.dll

2005-10-14 20:09 . 2005-10-14 20:09 41 -c--a-w- c:\program files\OK715.ver

2005-08-26 22:53 . 2005-08-26 22:53 6277 -c--a-w- c:\program files\Op53v2.dat

2004-06-10 00:42 . 2004-06-10 00:42 7870 -c--a-w- c:\program files\OPLX_M00.DAT

2002-11-12 07:01 . 2002-11-12 07:01 322 -c--a-w- c:\program files\Mlredi02.ASP

2002-11-01 23:05 . 2002-11-01 23:05 228 -c--a-w- c:\program files\Okccm012.bin

2002-09-12 08:03 . 2002-09-12 08:03 2825 -c--a-w- c:\program files\opne000e.scr

2002-06-26 16:16 . 2002-06-26 16:16 228 -c--a-w- c:\program files\Okccm015.bin

2002-06-26 16:16 . 2002-06-26 16:16 228 -c--a-w- c:\program files\Okccm014.bin

2002-06-26 16:16 . 2002-06-26 16:16 228 -c--a-w- c:\program files\Okccm013.bin

2002-06-26 16:16 . 2002-06-26 16:16 228 -c--a-w- c:\program files\Okccm011.bin

2002-06-20 16:36 . 2002-06-20 16:36 694 -c--a-w- c:\program files\OPLX_S00.DAT

2002-06-08 01:55 . 2002-06-08 01:55 34 -c--a-w- c:\program files\Ok048u0l.ccm

2009-11-06 14:14 . 2009-02-12 01:20 3533856 -csha-w- c:\windows\system32\drivers\fidbox.dat

2009-11-06 14:14 . 2009-02-12 01:20 696352 -csha-w- c:\windows\system32\drivers\fidbox2.dat

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"RTHDCPL"="RTHDCPL.EXE" [2007-07-17 16132608]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-07-17 142104]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-07-17 162584]

"Persistence"="c:\windows\system32\igfxpers.exe" [2007-07-17 138008]

"Dell DataSafe Online"="c:\program files\Dell DataSafe Online\DataSafeOnline.exe" [2009-11-13 1807600]

"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-06-03 206064]

"IMJPMIG8.1"="c:\windows\IME\imjp8_1\IMJPMIG.EXE" [2008-04-14 208952]

"IMEKRMIG6.1"="c:\windows\ime\imkr6_1\IMEKRMIG.EXE" [2008-04-14 44032]

"MSPY2002"="c:\windows\system32\IME\PINTLGNT\ImScInst.exe" [2008-04-14 59392]

"PHIME2002ASync"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2008-04-14 455168]

"PHIME2002A"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2008-04-14 455168]

"Corel Photo Downloader"="c:\program files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe" [2008-08-08 532808]

"Corel File Shell Monitor"="c:\program files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe" [2008-08-08 16712]

"Intuit SyncManager"="c:\program files\Common Files\Intuit\Sync\IntuitSyncManager.exe" [2009-12-22 1092872]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]

"avp"="c:\program files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe" [2010-08-18 340520]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-06-20 35760]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-06-09 976832]

"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-03-19 421888]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2010-2-2 984352]

Service Manager.lnk - c:\program files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe [2002-12-17 74308]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]

2009-02-05 17:24 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]

"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"%windir%\\system32\\sessmgr.exe"=

"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=

"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=

"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=

"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=

"c:\\Program Files\\Intuit\\QuickBooks 2009\\QBDBMgrN.exe"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

R0 klbg;Kaspersky Lab Boot Guard Driver;c:\windows\system32\drivers\klbg.sys [1/29/2008 7:29 PM 36880]

R2 MSSQL$SHIPWORKS;MSSQL$SHIPWORKS;c:\program files\Microsoft SQL Server\MSSQL$SHIPWORKS\Binn\sqlservr.exe -sSHIPWORKS --> c:\program files\Microsoft SQL Server\MSSQL$SHIPWORKS\Binn\sqlservr.exe -sSHIPWORKS [?]

R3 KLFLTDEV;Kaspersky Lab KLFltDev;c:\windows\system32\drivers\klfltdev.sys [3/13/2008 8:02 PM 26640]

R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [9/14/2009 2:42 PM 32272]

R3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [10/2/2009 8:39 PM 19472]

S3 SQLAgent$SHIPWORKS;SQLAgent$SHIPWORKS;c:\program files\Microsoft SQL Server\MSSQL$SHIPWORKS\Binn\sqlagent.EXE -i SHIPWORKS --> c:\program files\Microsoft SQL Server\MSSQL$SHIPWORKS\Binn\sqlagent.EXE -i SHIPWORKS [?]

S3 Srssscatfnt;Srssscatfnt; [x]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.maxiwe.com/

mStart Page = hxxp://www.maxiwe.com/

uInternet Settings,ProxyOverride = *.local

IE: Add to Anti-Banner - c:\program files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000

Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll

.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-09-10 13:23

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1060)

c:\program files\Citrix\GoToAssist\514\G2AWinLogon.dll

- - - - - - - > 'explorer.exe'(3096)

c:\windows\system32\WININET.dll

c:\windows\system32\ieframe.dll

c:\windows\system32\webcheck.dll

.

------------------------ Other Running Processes ------------------------

.

c:\windows\system32\conime.exe

c:\windows\RTHDCPL.EXE

c:\windows\system32\igfxsrvc.exe

c:\program files\Bonjour\mDNSResponder.exe

c:\program files\Java\jre6\bin\jqs.exe

c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe

c:\program files\Microsoft SQL Server\MSSQL$SHIPWORKS\Binn\sqlservr.exe

c:\program files\Common Files\Protexis\License Service\PsiService_2.exe

c:\program files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

c:\program files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

c:\program files\Dell Support Center\bin\sprtsvc.exe

c:\program files\Microsoft SQL Server\90\Shared\sqlwriter.exe

c:\program files\Common Files\Java\Java Update\jucheck.exe

.

**************************************************************************

.

Completion time: 2010-09-10 13:27:15 - machine was rebooted

ComboFix-quarantined-files.txt 2010-09-10 18:27

Pre-Run: 474,338,508,800 bytes free

Post-Run: 474,481,664,000 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

UnsupportedDebug="do not select this" /debug

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - CDB43A285FC3A8B6299344A4BA4BF7BE

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Hi,

Download TFC to your desktop

  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Start Malwarebytes' Anti-Malware

  • Once the program has loaded, click the "Update" tab and click the "Check For updates" button.
  • Once the updates were downloaded, click the "Scanner" tab, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Check esetScanArchives.png
    7. Push the Start button.
    8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    9. When the scan completes, push esetListThreats.png
    10. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    11. Push the esetBack.png button.
    12. Push esetFinish.png

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There was no "Show Results" after Malwarebytes scan. Also, ESET scan came back with 0 infected, there was no selection of "List of found threats", nor "Export to text file". Another thing I want to mention is that when I went back to kaspersky anti-virus log after I posted this, there was one file in quarantine since Aug 19. virus HEUR:Trojan.Win32.Generic, location c:/documents and settings/master/application data/mozilla/Profiles/default/zklv91tf.slt/Cache/B3AE923Ad01. Kaspersky Anti-virus didn't give any warning, just says no active threats. So I didn't notice it til yesterday. I sent it to Kaspersky lab to analyze it but hadn't heard back.

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4595

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

9/11/2010 3:41:00 PM

mbam-log-2010-09-11 (15-41-00).txt

Scan type: Quick scan

Objects scanned: 144376

Time elapsed: 4 minute(s), 28 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Hi,

Your logs appears to be clean now. There is only a bit of cleanup that we will deal with in this post, as well as prevention from future infections. ;)

Remove Combofix now that we're done with it.

  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
    CF_Uninstall-1.jpg
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please download JavaRa to your desktop and unzip it to its own folder

  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep a backup of your important files

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Make proper use of your anti-virus and firewall

You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep all your software updated

It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.

  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Be careful

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Slow computer?

If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!

Cheers,

Gammo ;)

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I did up to JavaRa, JRE part. Then I hooked up my printer Oki C5300, I tried to install it following "printers and faxes" "add a printer". It stopped and gave error mssg "Spooler Subsytem App has encountered a problem and need to close. Sorry". ....? Would you please direct me what to do... thanks

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