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gala has hijacked my computer!

markysparky

By markysparky
in Resolved Malware Removal Logs

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Elise

Elise

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Posted

Hello ,

And :blink: My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the Quick Scan button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop

  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop

Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

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markysparky

markysparky

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ok, I downloaded OTL, and here are the reports:

OTL.Txt

Extras.Txt

I was able to download rootkitunhooker to my desktop, but when I tried to run it, i encountered this windows alert: error loading driver NTSTATUS code 0xC000036B

Clearly i have no freaking idea what that means... thoughts?

thanks Elise, I really appreciate your help. I hope the sun is shining where you are!

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Elise

Elise

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Hi there, I was aware of the fact you were running 64 bit windows. :) It shows in your DDS log as well.

Please let me know how things are after running the following fix.

OTL FIX

------------

We need to run an OTL Fix

  1. Please reopen otlDesktopIcon.png on your desktop.
  2. Copy and Paste the following code into the customFix.png textbox. Do not include the word "Code"
    :otl
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1

    :commands
    [resethosts]
    [emptytemp]


  3. Push runFixbutton.png
  4. OTL may ask to reboot the machine. Please do so if asked.
  5. Click btnOK.png.
  6. A report will open. Copy and Paste that report in your next reply.

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markysparky

markysparky

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Ok, elise, i ran the fix... i cant upload the file to the forum though. i browse, double click on the file, it appears in the window next to browse, then i click upload and it disappears!

oh, wait, theres an error at the bottom: 'upload failed. you are not permitted to upload this type of file'. hmmm...

hoot.txt

ok, i renamed it... dont know why that worked, but theres alot here i dont know!

Just curious elise, where are you from? i'm guessing switzerland, with germany coming in a strong second.

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Elise

Elise

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Hi, can you please let me know how things are running now? Do you have any problems left?

Just curious elise, where are you from? i'm guessing switzerland, with germany coming in a strong second.
No and no, however you have the right continent (look in my profile). :)

UPDATE JAVA

------------------

Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 21 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.

  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u21-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.

-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.

-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    2. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    3. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    4. Check esetAcceptTerms.png
    5. Click the esetStart.png button.
    6. Accept any security warnings from your browser.
    7. Check esetScanArchives.png
    8. Push the Start button.
    9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    10. When the scan completes, push esetListThreats.png
    11. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      Note - when ESET doesn't find any threats, no report will be created.
    12. Push the esetBack.png button.
    13. Push esetFinish.png

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markysparky

markysparky

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ok Elise, here's whats going on. I have replaced JAVA, run that scan you recommended, and still have some problems; i just dont know if theyre related. My helpful business partner closed the log from the scan, so I dont have it, unfortunately.

The computer definitely runs alot better than when we started; many, MANY thanks to you! The problems that remain are these:

IE posts a window that says it has stopped working, then a window that it is restarting, not a big problem, just a hassle. It does it randomly, and also when I remove or plug in the power cord.

Secondly, the longer IE is open, the slower it runs, until it stops uploading altogether. Closing all open browsers and starting over again puts me right back at superfast browsing... again, annoying, but not crippling.

So thats where we are. If there are further actions I can take, I'd love to hear them. This has been an altogether enjoyable experience! As GK Chesterton once said, "adventure is an attitude to discomfort".

Thanks again for all your help. Enjoy your weekend!

regards, mark

post-51062-1284173603_thumb.jpg

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Elise

Elise

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Hi, lets see if we can also fix the IE problem. ;)

OTL FIX

------------

We need to run an OTL Fix

  1. Please reopen otlDesktopIcon.png on your desktop.
  2. Copy and Paste the following code into the customFix.png textbox. Do not include the word "Code"
    :otl
    IE - HKLM\..\URLSearchHook: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll File not found
    O2 - BHO: (Vuze Remote Toolbar) - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll File not found
    O3 - HKLM\..\Toolbar: (Vuze Remote Toolbar) - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll File not found
    O3 - HKU\S-1-5-21-466627237-2170609250-1361003348-1001\..\Toolbar\WebBrowser: (Vuze Remote Toolbar) - {BA14329E-9550-4989-B3F2-9732E92D17CC} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll File not found

    :commands
    [emptytemp]


  3. Push runFixbutton.png
  4. OTL may ask to reboot the machine. Please do so if asked.
  5. Click btnOK.png.
  6. A report will open. Copy and Paste that report in your next reply.

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markysparky

markysparky

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Whew! Why is it that whiskey and weekend go together so well?

Catching up with my computer... the windows stop/start thing is still around and a minor hassle, but everything else appears to be good. Whats your opinion on this? is it an unrelated problem? can it be fixed? How was your weekend? still havent figured out where you're from....

Thanks again, Elise. tchau

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Elise

Elise

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That sounds to me like a hardware problem, a loose wire or something like that.

ALL CLEAN

--------------

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:

  • Delete the tools used during the disinfection:
    • Run OTL and click the Cleanup button. Allow a reboot. This will remove all tools and logs we used.

Please read these advices, in order to prevent reinfecting your PC:

  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

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