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Cannot delete quarantined threats AND Error Signature


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I am a new user to Malwarebytes' Anti-Malware. In my previous scan, Malware.Trace and Trojan.Cinmus were detected and quarantined. I tried to delete the threats by both Delete and Delete All option. After Clicking the button, the files are wiped out but they come back again when I clicked in the quarantine section. I have no problem to delete other quarantined threats.

My second problem is I cannot run a full scan; Malwaregytes stops after scan about 10K files. I tried several times and the problem happen again. The communication box shows the following error message:

Error Signature Event Type: BEX P1: drwtsn32.exe P2: 5.1.2600.0 P3: 367d84a2 P4: dbghelp.dll P5: 5.1.2600.5512 P6: 4802aOb2 P7:0001295d P8:C0000409 P9:00000000

And it also mentioned the following files (drwtsn32.exe.mdmp and appcompat.txt) will be included in the error report.

The Malwarebytes Anti-Malware's version is 1.46 and the PC is running with Windows XP with sp3 installed.

Thanks for advice.

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Hi, and Welcome to Malwarebytes!

Since the infection keeps coming back, you probably have a rootkit or some other malware on your computer....

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. :blink:

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