MBAM wont update.... help....

[gautam7]

Hi everyone, i m using MBAM with avast with no problem, but today when i installed MBAM in my friends computer it refused to update.... Avast and SAS updating fine.... i hv rebooted after the install and tried to update by turning off windows firewall.... now i m at complite loose what i should do next please help.......

The error code is

MBAM_ERROR_UPDATING (12007, 0, Winhttp send request)

Thanks in advance

with regards

Gautam

[noknojon]

Hi -

Please try this first -

If you still have problems please follow these steps -

Here are some steps to diagnose update issues:

Step 1

Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

[abeckwith]

Hi -

Please try this first -

If you still have problems please follow these steps -

Here are some steps to diagnose update issues:

Step 1

Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

[noknojon]

Hi -

Please do not use an email address as your screen name - You can just use the first part with the @ after it-

You did not leave a response - You just copied my previous reply -

Also when you wish to respond , please use the ADD REPLY Tab at the bottom of the screen -

Thank You -

EDIT -

I will try to have the logon name modified for you -

[gautam7]

Hi everyone sorry for this delay.... but here are the results......

Step1

4578

Step 2

Traceroute Malwarebytes CDN version 1.5

Thu 09/09/2010

12:49:46.25

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Unable to resolve target system name data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: fec0:0:0:ffff::1

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Unable to resolve target system name llnw.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: fec0:0:0:ffff::1

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Unable to resolve target system name edge.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: fec0:0:0:ffff::1

============================================================

Finished at: 12:49:46.59

Step 3:

i could not locate mbam.exe in tcpview

Thanks for your help

With regards

Gautam

[AdvancedSetup]

Try changing your DNS server to the Google public DNS 8.8.8.8 and see if that helps. If not then it's also possible that you may be infected and Malware preventing you from accessing it.

http://code.google.com/speed/public-dns/

[wareagle59]

I can't update either. I get an error 732(12029,0)

Here is the info requested:

4583

Traceroute Malwarebytes CDN version 1.5

Thu 09/09/2010

13:43:26.14

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Tracing route to data-cdn.mbamupdates.com [68.142.123.254]

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms F5d8233-4v3 [192.168.2.1]

2 1 ms <1 ms <1 ms 192.168.1.254

3 26 ms 25 ms 25 ms 68.216.200.204

4 26 ms 25 ms 26 ms 68.216.200.169

5 35 ms 34 ms 34 ms 12.81.48.26

6 33 ms 33 ms 33 ms ixc00cae-8-1-1.bellsouth.net [65.83.237.53]

7 33 ms 33 ms 33 ms 3.san-francisco-06-07rs.ca.dial-access.att.net [12.81.66.3]

8 35 ms 33 ms 34 ms 12.81.24.4

9 33 ms 32 ms 32 ms 12.81.24.33

10 115 ms 33 ms 32 ms 74.175.192.46

11 83 ms 48 ms 48 ms cr1.nwrla.ip.att.net [12.123.153.18]

12 48 ms 47 ms 49 ms cr1.hs1tx.ip.att.net [12.122.1.141]

13 49 ms 48 ms 47 ms cr2.hs1tx.ip.att.net [12.122.5.190]

14 47 ms 47 ms 48 ms cr1.dlstx.ip.att.net [12.122.28.157]

15 47 ms 46 ms 46 ms cr83.dlstx.ip.att.net [12.123.18.109]

16 46 ms 46 ms 45 ms gar8.dlstx.ip.att.net [12.122.139.13]

17 * * * Request timed out.

18 47 ms 48 ms 47 ms mwbyte.vo.llnwd.net [68.142.123.254]

Trace complete.

DNS Info

Server: F5d8233-4v3

Address: 192.168.2.1

Name: data-cdn.mbamupdates.com

Address: 68.142.123.254

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [68.142.123.254]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms F5d8233-4v3 [192.168.2.1]

2 <1 ms <1 ms <1 ms 192.168.1.254

3 26 ms 25 ms 25 ms 68.216.200.204

4 26 ms 25 ms 25 ms 68.216.200.169

5 34 ms 33 ms 34 ms 12.81.48.26

6 33 ms 32 ms 33 ms ixc00cae-8-1-1.bellsouth.net [65.83.237.53]

7 33 ms 33 ms 32 ms 3.san-francisco-06-07rs.ca.dial-access.att.net [12.81.66.3]

8 34 ms 34 ms 34 ms 12.81.24.4

9 32 ms 32 ms 32 ms 12.81.24.33

10 32 ms 32 ms 32 ms 74.175.192.46

11 48 ms 51 ms 49 ms cr1.nwrla.ip.att.net [12.123.153.18]

12 47 ms 48 ms 48 ms cr1.hs1tx.ip.att.net [12.122.1.141]

13 48 ms 47 ms 48 ms cr2.hs1tx.ip.att.net [12.122.5.190]

14 47 ms 46 ms 46 ms cr1.dlstx.ip.att.net [12.122.28.157]

15 48 ms 48 ms 47 ms cr83.dlstx.ip.att.net [12.123.18.109]

16 46 ms 46 ms 47 ms gar8.dlstx.ip.att.net [12.122.139.13]

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 48 ms 47 ms * mwbyte.vo.llnwd.net [68.142.123.254]

26 * * * Request timed out.

27 46 ms 46 ms * mwbyte.vo.llnwd.net [68.142.123.254]

28 * 45 ms 47 ms mwbyte.vo.llnwd.net [68.142.123.254]

Trace complete.

DNS Info

Server: F5d8233-4v3

Address: 192.168.2.1

Name: llnw.data-cdn.mbamupdates.com

Address: 68.142.122.70

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.133]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms F5d8233-4v3 [192.168.2.1]

2 <1 ms <1 ms <1 ms 192.168.1.254

3 26 ms 25 ms 25 ms 68.216.200.204

4 26 ms 25 ms 25 ms 68.216.200.169

5 54 ms 32 ms 32 ms 12.81.48.8

6 32 ms 32 ms 33 ms ixc00mia-4-0.bellsouth.net [65.83.237.9]

7 33 ms 32 ms 32 ms 12.81.38.0

8 34 ms 33 ms 33 ms 12.81.24.66

9 32 ms 32 ms 31 ms 12.81.24.91

10 31 ms 31 ms 31 ms 74.175.192.46

11 47 ms 47 ms 46 ms cr1.nwrla.ip.att.net [12.123.153.18]

12 47 ms 46 ms 47 ms cr1.hs1tx.ip.att.net [12.122.1.141]

13 47 ms 47 ms 46 ms cr2.hs1tx.ip.att.net [12.122.5.190]

14 47 ms 46 ms 46 ms cr1.dlstx.ip.att.net [12.122.28.157]

15 45 ms 45 ms 45 ms ggr3.dlstx.ip.att.net [12.122.139.17]

16 45 ms 75 ms 44 ms 192.205.35.226

17 47 ms 46 ms 45 ms EDGECAST-NE.edge2.Dallas3.Level3.net [4.59.36.62]

18 46 ms 45 ms 46 ms ne1.wpc.edgecastcdn.net [72.21.81.133]

Trace complete.

DNS Info

Server: F5d8233-4v3

Address: 192.168.2.1

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.133

Aliases: edge.data-cdn.mbamupdates.com, wpc.1D00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Finished at: 13:47:43.35

And mbam.exe doesn't even show up in TCPView.

Thanks.

wareagle59@hotmail.com

[noknojon]

Hi wareagle59 -

You have (it seems) 2 problems - First , Your version is out of date and needs updating - Second , There may be a connection (router) problem -

A quick question - Are you on Dialup ??

Try this first -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Please keep me updated with your progress -

Thank You -

[wareagle59]

Sorry for taking so long to reply. I haven't used this computer in a while. I did everything posted and I have a different error now. It says PROGRAM_ERROR_UPDATING (2, 0, I/O Error) The System cannot find the file specified.

Here is the new info.

Step 1

7511

Step 2

Traceroute Malwarebytes CDN version 1.5

Fri 08/19/2011

12:54:23.78

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Tracing route to gs1.wpc.v2cdn.net [93.184.215.73]

over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home [192.168.1.254]

2 16 ms 17 ms 17 ms adsl-68-19-181-1.jan.bellsouth.net [68.19.181.1]

3 16 ms 17 ms 23 ms 70.159.216.94

4 * 23 ms 27 ms 12.81.48.46

5 23 ms 23 ms 23 ms ixc01btr-pos-6-0-0.bellsouth.net [65.83.239.105]

6 22 ms 25 ms 23 ms 12.81.38.60

7 28 ms 23 ms 25 ms 12.83.24.126

8 22 ms 23 ms 23 ms 12.81.24.95

9 23 ms 23 ms 23 ms 74.175.192.42

10 41 ms 41 ms 39 ms cr1.nwrla.ip.att.net [12.123.153.18]

11 38 ms 37 ms 72 ms cr2.attga.ip.att.net [12.122.18.1]

12 35 ms 37 ms 34 ms attga01jt.ip.att.net [12.122.80.221]

13 222 ms 35 ms 35 ms 192.205.32.10

14 35 ms 35 ms 35 ms po1-20G.ar3.ATL2.gblx.net [67.16.143.174]

15 * * * Request timed out.

16 35 ms 37 ms 35 ms 93.184.215.73

Trace complete.

DNS Info

Server: home

Address: 192.168.1.254

Name: gs1.wpc.v2cdn.net

Address: 93.184.215.73

Aliases: data-cdn.mbamupdates.com, wpc.1d00.edgecastcdn.net

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [68.142.118.4]

over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home [192.168.1.254]

2 16 ms 17 ms 17 ms adsl-68-19-181-1.jan.bellsouth.net [68.19.181.1]

3 16 ms 17 ms 17 ms 70.159.216.21

4 25 ms 25 ms 25 ms 12.81.48.40

5 22 ms 27 ms 24 ms 12.81.104.121

6 22 ms 25 ms 25 ms 12.81.66.43

7 24 ms 25 ms 25 ms 12.81.104.84

8 42 ms 25 ms 25 ms 12.81.24.33

9 25 ms 25 ms 25 ms 74.175.192.50

10 41 ms 43 ms 38 ms cr1.nwrla.ip.att.net [12.123.153.18]

11 37 ms 37 ms 37 ms cr2.attga.ip.att.net [12.122.18.1]

12 37 ms 48 ms 49 ms attga01jt.ip.att.net [12.122.80.221]

13 37 ms 37 ms 37 ms 192.205.33.150

14 36 ms 42 ms 36 ms 64.211.194.74

15 35 ms 40 ms 37 ms ve5.fr4.atl1.llnw.net [68.142.119.194]

16 36 ms 37 ms * cdn-68-142-118-4.atl1.llnw.net [68.142.118.4]

17 35 ms 37 ms 39 ms cdn-68-142-118-4.atl1.llnw.net [68.142.118.4]

Trace complete.

DNS Info

Server: home

Address: 192.168.1.254

Name: mwbyte.vo.llnwd.net

Addresses: 68.142.118.4, 68.142.118.254

Aliases: llnw.data-cdn.mbamupdates.com

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Tracing route to gs1.wpc.v2cdn.net [93.184.215.73]

over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home [192.168.1.254]

2 15 ms 17 ms 17 ms adsl-68-19-181-1.jan.bellsouth.net [68.19.181.1]

3 19 ms 17 ms 17 ms 70.159.216.94

4 25 ms 23 ms 23 ms 12.81.48.46

5 25 ms 23 ms 22 ms ixc01btr-pos-6-0-0.bellsouth.net [65.83.239.105]

6 24 ms 23 ms 23 ms 12.81.38.60

7 24 ms 24 ms 23 ms 12.83.24.126

8 51 ms 25 ms 23 ms 12.81.24.95

9 28 ms 23 ms 23 ms 74.175.192.42

10 * 37 ms 38 ms cr1.nwrla.ip.att.net [12.123.153.18]

11 35 ms 37 ms 37 ms cr2.attga.ip.att.net [12.122.18.1]

12 33 ms 35 ms 41 ms attga01jt.ip.att.net [12.122.80.221]

13 33 ms 35 ms 35 ms 192.205.36.210

14 227 ms 43 ms 74 ms po1-20G.ar3.ATL2.gblx.net [67.16.143.174]

15 * * * Request timed out.

16 34 ms 35 ms 35 ms 93.184.215.73

Trace complete.

DNS Info

Server: home

Address: 192.168.1.254

Name: gs1.wpc.v2cdn.net

Address: 93.184.215.73

Aliases: edge.data-cdn.mbamupdates.com, wpc.1D00.edgecastcdn.net

============================================================

Finished at: 12:55:58.12

Step 3

It still won't show up on the TCPView.