Need help with unkown virus

[goober]

Hi trying to fix a family friends computer, What i know as of now is the computer won't let me install yahoo messenger, won't let me run avg anti virus scan. It let me install mbam, but closed it right after i tried to scan. And i tried to run scan with root repeal, which is stopped and closed too. I am not noticing and search engine hi jacking. thanks for the help.

[LDTate]

Print out these instructions as we may need to close every window that is open later in the fix.

It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

Please download rkill

Once it is downloaded, double-click on the rkill.com in order to automatically attempt to stop any processes associated with Red Cross Antivirus and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Red Cross Antivirus when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Red Cross Antivirus . So, please try running Rkill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Do not reboot your computer after running rkill as the malware programs will start again.

Next:

If you still have MBAM, no need to download it again unless yours doesn't scan

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
  
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• 
  
• Then click Remove Selected .
  
• When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  
• Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
  

Also please describe how your computer behaves at the moment.

Please don't attach the scans / logs, use "copy/paste". .

[Maurice Naggar]

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