Malwarebytes stopped working - new user

[little3dee]

Hello - I downloaded the free version Malwarebytes to my computer because I kept getting a box popping up that said "Interactive services dialog detection - a program can't display a message on your desktop." It may be nothing bad, but a forum discussion suggested I do a check for malware. A quick malwarebytes scan shows no infected files. D drive full scan shows no infected files. But when I do a C drive full scan it stops after about 30-40 minutes and says the program stopped running. One time, my computer shut itself off and restarted on its own during the scan. When I google this problem, it says I probably have something bad on my computer. Can someone help me with this? I'm not super savvy with computers. Thank you so much for your help.

[Maurice Naggar]

Hello little3dee and welcome to MalwareBytes forums.

The quoted message would appear to be of questionable source. and that reboot you mentioned at the last could be 1 of 2 things:

1) the rogue causing a crash , or 2) a conflict.

In any event, we do need for you to have a moderate level of knowledge and to be able to follow directions.

Do not pass go, do not delay. I urge you to follow the directions in these next links to topics. You need expert guided help, which we can provide, but just not in this sub-forum.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Please post there Gmer.txt log

the DDS logs

Don't post your logs here.