can't update

[beauknowsdiddly]

whenever I try to update mbam I get "MBAM_ERROR_UPDATING (12007,0, WinHttpSendRequest)

I also have some kind of redirect virus that I'm thinking is in my router or switch because I've completely reinstalled Windows and still continue to get redirected when using google. I've tried, ComboFix, Spyware Doctor and now Mbam, and all tell me there are no problems. But I'm thinking before I figure that out I have to figure out how to update mbam.

thanks,

Beau

[Firefox]

This sounds like your router may need to be reset.... do you use a router in your home? If you need help with ther router let us know, but first try the steps below.... The reason I say this is cause you say you have re-done your computer and the problem still exists.... Here is something to ponder on....

Here are some steps to diagnose update issues:

Step 1

Click on

this link

and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at

this link

. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at

this link

.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHED

[beauknowsdiddly]

This sounds like your router may need to be reset.... do you use a router in your home? If you need help with ther router let us know, but first try the steps below.... The reason I say this is cause you say you have re-done your computer and the problem still exists.... Here is something to ponder on....

Here are some steps to diagnose update issues:

Step 1

Click on

this link

and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at

this link

. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at

this link

.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHED

Step 1

Internet Explorer cannot display the webpage.

When I click on "Diagnose Connection Problems"

it tels me that Windows cannot find "data-cdn.mbamupdates.com"

it says "Windows sent the request to the DNS server and the server responded that the name was unknown.

Step 2

Traceroute Malwarebytes CDN version 1.5

Tue 08/31/2010

16:27:41.35

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Unable to resolve target system name data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.247

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Unable to resolve target system name llnw.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.247

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Unable to resolve target system name edge.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.247

============================================================

Finished at: 16:27:44.35

Step 3

It doesn't seem to show up at all. When I click on start update in mbam I just get that same error message :-(

Here's what is listed in TCPView

[system Process] 0 TCP beauspc 49901 hrndva-tampabaylb.mail.rr.com:pop3 pop3 TIME_WAIT 4 49 5 146

iexplore.exe 5448 UDP BeausPC 55687 * * 1 1 1 1

LogMeIn.exe 2428 TCP BeausPC 2002 BeausPC 0 LISTENING

LogMeIn.exe 2428 TCP BeausPC 2002 localhost 49159 ESTABLISHED

LogMeIn.exe 2428 TCP beauspc 49157 app01-08.logmein.com https ESTABLISHED 13 481 13 481

LogMeInSystray.exe 3472 TCP BeausPC 49159 localhost 2002 ESTABLISHED

lsass.exe 732 TCP BeausPC 49156 BeausPC 0 LISTENING

lsass.exe 732 TCPV6 beauspc 49156 beauspc 0 LISTENING

services.exe 720 TCP BeausPC 49161 BeausPC 0 LISTENING

services.exe 720 TCPV6 beauspc 49161 beauspc 0 LISTENING

spoolsv.exe 1824 TCP BeausPC 49155 BeausPC 0 LISTENING

spoolsv.exe 1824 TCPV6 beauspc 49155 beauspc 0 LISTENING

svchost.exe 1032 TCP BeausPC epmap BeausPC 0 LISTENING

svchost.exe 1196 TCP BeausPC 49153 BeausPC 0 LISTENING

svchost.exe 1244 TCP BeausPC 49154 BeausPC 0 LISTENING

svchost.exe 1392 UDP BeausPC ntp * *

svchost.exe 1244 UDP BeausPC isakmp * *

svchost.exe 1392 UDP BeausPC ssdp * * 36 17,178 90 42,909

svchost.exe 1392 UDP beauspc ssdp * *

svchost.exe 1392 UDP BeausPC 3702 * *

svchost.exe 1392 UDP BeausPC 3702 * *

svchost.exe 1244 UDP BeausPC ipsec-msft * *

svchost.exe 1556 UDP BeausPC llmnr * * 16 420

svchost.exe 1392 UDP beauspc 52449 * *

svchost.exe 1392 UDP BeausPC 52450 * *

svchost.exe 1244 UDP BeausPC 52971 * *

svchost.exe 1392 UDP BeausPC 58303 * *

svchost.exe 1032 TCPV6 beauspc epmap beauspc 0 LISTENING

svchost.exe 1196 TCPV6 beauspc 49153 beauspc 0 LISTENING

svchost.exe 1244 TCPV6 beauspc 49154 beauspc 0 LISTENING

svchost.exe 1392 UDPV6 beauspc 123 * *

svchost.exe 1244 UDPV6 beauspc 500 * *

svchost.exe 1392 UDPV6 [0:0:0:0:0:0:0:1] 1900 * *

svchost.exe 1392 UDPV6 [fe80:0:0:0:1cee:8d7:5256:691c] 1900 * *

svchost.exe 1392 UDPV6 beauspc 1900 * *

svchost.exe 1392 UDPV6 beauspc 3702 * *

svchost.exe 1392 UDPV6 beauspc 3702 * *

svchost.exe 1556 UDPV6 beauspc 5355 * *

svchost.exe 1392 UDPV6 beauspc 52446 * *

svchost.exe 1392 UDPV6 [0:0:0:0:0:0:0:1] 52447 * *

svchost.exe 1392 UDPV6 [fe80:0:0:0:1cee:8d7:5256:691c] 52448 * *

svchost.exe 1392 UDPV6 beauspc 58304 * *

svchost.exe 1196 UDPV6 beauspc 546 * *

System 4 TCP beauspc netbios-ssn BeausPC 0 LISTENING

System 4 TCP BeausPC microsoft-ds BeausPC 0 LISTENING

System 4 TCP BeausPC icslap BeausPC 0 LISTENING

System 4 TCP BeausPC 5357 BeausPC 0 LISTENING

System 4 TCP BeausPC 10243 BeausPC 0 LISTENING

System 4 UDP beauspc netbios-ns * * 32 1,600 9 641

System 4 UDP beauspc netbios-dgm * *

System 4 TCPV6 beauspc microsoft-ds beauspc 0 LISTENING

System 4 TCPV6 beauspc icslap beauspc 0 LISTENING

System 4 TCPV6 beauspc 5357 beauspc 0 LISTENING

System 4 TCPV6 beauspc 10243 beauspc 0 LISTENING

wininit.exe 676 TCP BeausPC 49152 BeausPC 0 LISTENING

wininit.exe 676 TCPV6 beauspc 49152 beauspc 0 LISTENING

wmpnetwk.exe 4016 TCP BeausPC rtsp BeausPC 0 LISTENING

wmpnetwk.exe 4016 UDP BeausPC 5004 * *

wmpnetwk.exe 4016 UDP BeausPC 5005 * *

wmpnetwk.exe 4016 TCPV6 beauspc rtsp beauspc 0 LISTENING

wmpnetwk.exe 4016 UDPV6 beauspc 5004 * *

wmpnetwk.exe 4016 UDPV6 beauspc 5005 * *

[Firefox]

When I go to the link in step 1 I get 4157.... Since you can not get to the site then something is blocking you.

That traceroute log shows a DNS issue, and it's possible that your DNS settings have been hijacked. If you connect to the Internet through a router, then I would highly recommend that you reset it to it's factory default settings by holding the 'Reset' button on the back of the router until the power light starts blinking. This will clear all of the settings, including DNS settings, and reset them to the factory defaults, which should resolve the issue.

Please note that you will need to set the router back up after performing this reset.

Also, if you know how to check the router's DNS settings manually, then you can change the DNS settings in the router to resolve the issue without resetting it.

[beauknowsdiddly]

When I go to the link in step 1 I get 4157.... Since you can not get to the site then something is blocking you.

That traceroute log shows a DNS issue, and it's possible that your DNS settings have been hijacked. If you connect to the Internet through a router, then I would highly recommend that you reset it to it's factory default settings by holding the 'Reset' button on the back of the router until the power light starts blinking. This will clear all of the settings, including DNS settings, and reset them to the factory defaults, which should resolve the issue.

Please note that you will need to set the router back up after performing this reset.

Also, if you know how to check the router's DNS settings manually, then you can change the DNS settings in the router to resolve the issue without resetting it.

Well that appears to have done the trick! Although this is like the fifth time I've reset my router. The only thing I did different this time was to unplug my switch as well. Can a Switch get highjacked as well? It's a TRENDnet if that means anything. And how do I figure out all those processes running? What are they and do I really need them all running?

Here's what I get now.

Step 1

4518

Step 2

Traceroute Malwarebytes CDN version 1.5

Tue 08/31/2010

18:48:45.40

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [68.142.122.70]

over a maximum of 30 hops: 1 1 ms 1 ms 1

ms 192.168.1.1 2 10 ms 8 ms 9 ms cpe-

173-169-144-1.tampabay.res.rr.com [173.169.144.1] 3

11 ms 9 ms 9 ms gig10-0-0-2081.tampfledc-

rtr2.tampflrdc.rr.com [65.32.36.238] 4 15 ms

11 ms 9 ms 653213hfc50.tampabay.res.rr.com

[65.32.13.50] 5 33 ms 34 ms 34 ms ge-2-1-

0.cr0.dfw10.tbone.rr.com [66.109.6.106] 6 32 ms

34 ms 34 ms ae-1-0.pr0.dfw10.tbone.rr.com

[66.109.6.179] 7 73 ms 75 ms 74 ms tge7-

2.fr3.dal.llnw.net [208.111.158.81] 8 70 ms *

73 ms cdn-68-142-122-70.dal.llnw.net

[68.142.122.70] Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.1.1

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.133

Aliases: data-cdn.mbamupdates.com

wpc.1d00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

======================================================

======

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [68.142.123.254]

over a maximum of 30 hops: 1 1 ms 1 ms 1

ms 192.168.1.1 2 9 ms 9 ms 9 ms cpe-

173-169-144-1.tampabay.res.rr.com [173.169.144.1] 3

11 ms 9 ms 9 ms gig10-0-0-2081.tampfledc-

rtr2.tampflrdc.rr.com [65.32.36.238] 4 10 ms

9 ms 9 ms 653213hfc50.tampabay.res.rr.com

[65.32.13.50] 5 33 ms 34 ms 34 ms ge-2-1-

0.cr0.dfw10.tbone.rr.com [66.109.6.106] 6 35 ms

34 ms 35 ms ae-1-0.pr0.dfw10.tbone.rr.com

[66.109.6.179] 7 74 ms 74 ms 76 ms

llnw.pr0.dfw10.tbone.rr.com [66.109.9.126] 8 68

ms 70 ms 70 ms tge5-1.fr4.dal.llnw.net

[69.28.171.106] 9 70 ms 68 ms 72 ms cdn-

68-142-123-254.dal.llnw.net [68.142.123.254] Trace

complete.

DNS Info

Server: UnKnown

Address: 192.168.1.1

Name: mwbyte.vo.llnwd.net

Addresses: 68.142.123.254

68.142.122.70

Aliases: llnw.data-cdn.mbamupdates.com

======================================================

======

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net

[72.21.81.133]over a maximum of 30 hops: 1 1 ms

1 ms 1 ms 192.168.1.1 2 10 ms 19 ms

11 ms cpe-173-169-144-1.tampabay.res.rr.com

[173.169.144.1] 3 10 ms 9 ms 9 ms gig10

-0-0-2081.tampfledc-rtr2.tampflrdc.rr.com

[65.32.36.238] 4 10 ms 9 ms 9 ms ge3-1-

0.tampfledc-rtr3.tampflrdc.rr.com [65.32.13.70] 5

32 ms 38 ms 35 ms ge-2-1-

0.cr0.dfw10.tbone.rr.com [66.109.6.106] 6 33 ms

55 ms 34 ms ae-1-0.pr0.dfw10.tbone.rr.com

[66.109.6.179] 7 34 ms 34 ms 34 ms

TenGigabitEthernet2-1.ar4.DAL2.gblx.net [64.211.60.81]

8 33 ms 34 ms 34 ms 64.211.192.82 9

36 ms 33 ms 34 ms 72.21.81.133 Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.1.1

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.133

Aliases: edge.data-cdn.mbamupdates.com

wpc.1D00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

======================================================

======

Finished at: 18:49:41.12

Step 3

mbam.exe 2752 TCP beauspc 49433 cdn-68-142-123-254.dal.llnw.net http ESTABLISHED 1 177 1 294

[noknojon]

@ Firefox -

When I go to the link in step 1 I get 4157

I hope you got 4517 (oops) - Just joking -

@ beauknowsdiddly -

How is it now - You seem to be back on line fully -

Try a manual update and it should be 4518 or 4519 now -

[beauknowsdiddly]

@ Firefox -

I hope you got 4517 (oops) - Just joking -

@ beauknowsdiddly -

How is it now - You seem to be back on line fully -

Try a manual update and it should be 4518 or 4519 now -

It seems to be working beautifully! *crosses fingers*

Thank you sooooo much!

[Firefox]

Glad you got it working ok....

@ noknojon.... LOL.... so I was typing too fast....

[Haider]

Hello beauknowsdiddly: Sorry for jumping in, however, since you mentioned you've reset router earlier as well

[beauknowsdiddly]

Hello beauknowsdiddly: Sorry for jumping in, however, since you mentioned you've reset router earlier as well

[pavane]

Hello Haider,

Thanks for the reply. I'm sure that I need to do those things only I don't know how. I have a netgear router and know how to get to the site but it doesn't seem too user friendly. Do you know how to change those three things? I don't think the switched is managed because I just plugged the thing in and it worked. I didn't have to set anything up whatsover. I believe that I do need to follow your advice however and periodicaly change those things so any help in that area would be appreciated!

Hi All--

I'm a new member. I am also unable to update today. I'm getting error message 732 (0, 0). I have done the three steps outlined by Firefox. The results are below. I don't use a wireless router. My computer seems to be infected and is sending out spam emails to my entire Yahoo address book.

Here are the results when I did the three steps:

I succeeded in getting the 4-digit number in the top left corner in Step 1.

My traceroute results are here:

Traceroute Malwarebytes CDN version 1.5

Thu 09/02/2010

19:29:24.01

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.133]

over a maximum of 30 hops:

1 8 ms 8 ms 7 ms 69.143.136.1

2 8 ms 7 ms 6 ms te-7-3-ur01.arlington.va.bad.comcast.net [68.85.175.129]

3 7 ms 9 ms 7 ms po-80-ur02.alexandria.va.bad.comcast.net [68.85.130.101]

4 15 ms 9 ms 9 ms po-100-ur01.alexandria.va.bad.comcast.net [68.85.130.97]

5 18 ms 8 ms 9 ms be-80-ar03.capitolhghts.md.bad.comcast.net [68.85.130.93]

6 9 ms 9 ms 9 ms pos-2-5-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.90.33]

7 11 ms 9 ms 11 ms xe-8-3-0.edge1.Washington1.Level3.net [63.210.62.49]

8 33 ms 11 ms 12 ms ae-3-89.edge2.Washington4.Level3.net [4.68.17.147]

9 19 ms 11 ms 11 ms EDGECAST-NE.edge2.Washington4.Level3.net [4.53.114.46]

10 12 ms 11 ms 11 ms 72.21.81.133

Trace complete.

DNS Info

Server: cns.manassaspr.va.dc02.comcast.net

Address: 68.87.73.246

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.133

Aliases: data-cdn.mbamupdates.com, wpc.1d00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [208.111.160.6]

over a maximum of 30 hops:

1 9 ms 16 ms 8 ms 69.143.136.1

2 22 ms 9 ms 6 ms te-7-3-ur01.arlington.va.bad.comcast.net [68.85.175.129]

3 7 ms 9 ms 6 ms po-80-ur02.alexandria.va.bad.comcast.net [68.85.130.101]

4 7 ms 7 ms 9 ms po-100-ur01.alexandria.va.bad.comcast.net [68.85.130.97]

5 9 ms 9 ms 9 ms be-80-ar03.capitolhghts.md.bad.comcast.net [68.85.130.93]

6 11 ms 9 ms 9 ms pos-2-4-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.93.145]

7 10 ms 12 ms 10 ms pos-0-5-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.87.14]

8 170 ms 22 ms 18 ms as3549-pe01.ashburn.va.ibone.comcast.net [75.149.231.170]

9 14 ms 11 ms 11 ms po1-20G.ar6.DCA3.gblx.net [67.16.136.234]

10 10 ms 19 ms 11 ms LIMELIGHT-IAD.TenGigabitEthernet1-2.ar6.DCA3.gblx.net [204.246.205.66]

11 11 ms 10 ms 9 ms cdn-208-111-160-6.iad.llnw.net [208.111.160.6]

Trace complete.

DNS Info

Server: cns.manassaspr.va.dc02.comcast.net

Address: 68.87.73.246

Name: mwbyte.vo.llnwd.net

Addresses: 208.111.161.254, 208.111.160.6

Aliases: llnw.data-cdn.mbamupdates.com

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.133]

over a maximum of 30 hops:

1 8 ms 7 ms 7 ms 69.143.136.1

2 8 ms 7 ms 6 ms te-7-3-ur01.arlington.va.bad.comcast.net [68.85.175.129]

3 8 ms 7 ms 9 ms po-80-ur02.alexandria.va.bad.comcast.net [68.85.130.101]

4 8 ms 9 ms 6 ms po-100-ur01.alexandria.va.bad.comcast.net [68.85.130.97]

5 8 ms 9 ms 8 ms be-80-ar03.capitolhghts.md.bad.comcast.net [68.85.130.93]

6 11 ms 9 ms 24 ms pos-2-5-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.90.33]

7 10 ms 9 ms 11 ms xe-8-3-0.edge1.Washington1.Level3.net [63.210.62.49]

8 11 ms 11 ms 11 ms ae-3-89.edge2.Washington4.Level3.net [4.68.17.147]

9 11 ms 12 ms 11 ms EDGECAST-NE.edge2.Washington4.Level3.net [4.53.114.46]

10 11 ms 11 ms 11 ms 72.21.81.133

Trace complete.

DNS Info

Server: cns.manassaspr.va.dc02.comcast.net

Address: 68.87.73.246

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.133

Aliases: edge.data-cdn.mbamupdates.com, wpc.1D00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Finished at: 19:30:52.10

-----

And for Step 3, I got the following TCPview information reading:

mbam.exe 1524 TCP pc121161970429.hsd1.va.comcast.net. 2747 cdn-208-111-160-6.iad.llnw.net:http http CLOSE_WAIT

Can anyone tell me what might be going on and how I can fix it so I can get updates? Thanks!

[pavane]

Forgot to say that the 4-digit number I got in Step 1 was 4532.

[beauknowsdiddly]

Forgot to say that the 4-digit number I got in Step 1 was 4532.

I'm not sure but did my thread just get hijacked? lol jk

[pavane]

I'm not sure but did my thread just get hijacked? lol jk

Sorry Beau, I am so new at this and probably am not posting things in the right place!

[beauknowsdiddly]

Sorry Beau, I am so new at this and probably am not posting things in the right place!

You're fine I was just kidding, you're more than welcome, and I found the instructions to change the password for my router and actually understood them, trying to figure out the default IP now,

[beauknowsdiddly]

You're fine I was just kidding, you're more than welcome, and I found the instructions to change the password for my router and actually understood them, trying to figure out the default IP now,

And from one newb to another I'm probably not posting correctly myself, and how do you paste screenshots in here? Or can you? I wanted to show my router info. Do I just upload it as an attachment?

[Firefox]

Hello pavane and

For error 732.....

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

[Haider]

Hello beauknowsdiddly: May I please have complete model number of your router, in order to further assist

[beauknowsdiddly]

Hello beauknowsdiddly: May I please have complete model number of your router, in order to further assist

Sure you can, it's a netgear wg614 v7-vc

[Firefox]

Have a look at the Netgear site HERE for some instructions on setting up your router. That site has some instructions as well as video on how to configure your router.

[beauknowsdiddly]

Have a look at the Netgear site HERE for some instructions on setting up your router.

I did all that but it doesn't tell me how or if I need to periodically change my routers default ip address, I don't quite understand it. It appears it's set to dhcp so...... I dunno lol. I've attached what it looks like now.

[Firefox]

that page is fine, no need to change your router ip address, as for resetting the IP address you get from your internet provider, they are also set to dhcp, and most routers if you reset them, they will usually get a different IP address from the provider (but all that depends on how the provider has set up the DHCP settings on their end and you have no control of that).

You can get all downloads, firmware updates and manuels for your router model HERE

[beauknowsdiddly]

that page is fine, no need to change your router ip address, as for resetting the IP address you get from your internet provider, they are also set to dhcp, and most routers if you reset them, they will usually get a different IP address from the provider (but all that depends on how the provider has set up the DHCP settings on their end and you have no control of that).

Okay so then everything is okay and stop fooling with stuff? Is that what you're trying to say? lol Thank you everyone for all your help, I really appreciate it!

[Haider]

Default IP is the IP you type in address-bar to enter configuration, I'll look at the listed model and will get back

[beauknowsdiddly]

Default IP is the IP you type in address-bar to enter configuration, I'll look at the listed model and will get back

It's 192.168.1.1